Commercial ERP Systems and User Productivity: A Study Across European SMEs

Detalhes bibliográficos
Autor(a) principal: Oliveira, Tiago
Data de Publicação: 2013
Outros Autores: Neto, Miguel de Castro, Ruivo, Pedro
Tipo de documento: Artigo
Idioma: und
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/28340
Resumo: Oliveira, T., Neto, M. D. C., & Ruivo, P. (2013). Commercial ERP Systems and User Productivity: A Study Across European SMEs. Procedia Technology, 9(0), 84-93. https://doi.org/10.1016/j.protcy.2013.12.009
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spelling Commercial ERP Systems and User Productivity: A Study Across European SMEsERPproductivitycommercial-packageduserSMEsOliveira, T., Neto, M. D. C., & Ruivo, P. (2013). Commercial ERP Systems and User Productivity: A Study Across European SMEs. Procedia Technology, 9(0), 84-93. https://doi.org/10.1016/j.protcy.2013.12.009Abstract Enterprise Resource Planning (ERP) systems and productivity aspects are currently experiencing an increasing interest from both the academic and business communities. In this study we aim to measure how firms perceived the impact of their ERP systems on user productivity. Theoretical grounded on a research framework, 2000 web-survey was sent out to European Small and Medium-sized Enterprises (SMEs) from Denmark, Portugal, Spain and Sweden to accesses user productivity amongst the four top commercial-packaged ERP (Microsoft, SAP, ORACLE and SAGE). We measured six user productivity factors: system Compatibility, system Complexity, transactional Efficiency, embedded Best-practices, online Training and employee Empowerment. This research found that overall executives on average rated user experience with Microsoft Dynamics NAV more favorably. Furthermore, while system compatibility, online training and embedded best-practices achieve higher scores amongst Dynamics NAV, employee empowerment scores higher for SAP All-in-One and transactional efficiency attain high score for ORACLE JDE. Moreover SAGE X3 was scored as having the highest system complexity. This study is far more important for the questions it raises about how firms should be assessing the commercial-packaged ERP contribution makes to their business performance through users rather study the ERP users.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNOliveira, TiagoNeto, Miguel de CastroRuivo, Pedro2018-01-16T23:05:35Z2013-01-012013-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/28340und2212-0173PURE: 358085https://doi.org/10.1016/j.protcy.2013.12.009info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-10T15:41:49ZPortal AgregadorONG
dc.title.none.fl_str_mv Commercial ERP Systems and User Productivity: A Study Across European SMEs
title Commercial ERP Systems and User Productivity: A Study Across European SMEs
spellingShingle Commercial ERP Systems and User Productivity: A Study Across European SMEs
Oliveira, Tiago
ERP
productivity
commercial-packaged
user
SMEs
title_short Commercial ERP Systems and User Productivity: A Study Across European SMEs
title_full Commercial ERP Systems and User Productivity: A Study Across European SMEs
title_fullStr Commercial ERP Systems and User Productivity: A Study Across European SMEs
title_full_unstemmed Commercial ERP Systems and User Productivity: A Study Across European SMEs
title_sort Commercial ERP Systems and User Productivity: A Study Across European SMEs
author Oliveira, Tiago
author_facet Oliveira, Tiago
Neto, Miguel de Castro
Ruivo, Pedro
author_role author
author2 Neto, Miguel de Castro
Ruivo, Pedro
author2_role author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Oliveira, Tiago
Neto, Miguel de Castro
Ruivo, Pedro
dc.subject.por.fl_str_mv ERP
productivity
commercial-packaged
user
SMEs
topic ERP
productivity
commercial-packaged
user
SMEs
description Oliveira, T., Neto, M. D. C., & Ruivo, P. (2013). Commercial ERP Systems and User Productivity: A Study Across European SMEs. Procedia Technology, 9(0), 84-93. https://doi.org/10.1016/j.protcy.2013.12.009
publishDate 2013
dc.date.none.fl_str_mv 2013-01-01
2013-01-01T00:00:00Z
2018-01-16T23:05:35Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/28340
url http://hdl.handle.net/10362/28340
dc.language.iso.fl_str_mv und
language und
dc.relation.none.fl_str_mv 2212-0173
PURE: 358085
https://doi.org/10.1016/j.protcy.2013.12.009
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv
repository.mail.fl_str_mv
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