Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention
Autor(a) principal: | |
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Data de Publicação: | 2023 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/43352 |
Resumo: | The way the individuals live their daily life within the organizations is absolutely crucial on deciding their emotional responses and attitude towards their workplace, especially when their experiences are marked by uncivil behaviors who lack mutual respect. The goal of this study was to analyze the way individuals cope with deviant behaviors on their workplace. Specifically, how their political skills level predicts their feeling of emotional exhaustion and turnover intention, being this relation mediated by self-regulation. The data was collected from 89 participants, who have suffered at least one workplace incivility situation. It was asked to the participants to recall this situation, simultaneously to the self-regulation measurement using an electrodermal activity and heart-rate sensor. Accordingly, were used questionnaires aiming to measure political skills, emotional exhaustion, and turnover intention. The results of this study showed that political skills did not predict the participants adaptability to their uncivil workplace experience. However, emotional exhaustion is a predictor of turnover intention which highlight the relevance to create effective coping mechanisms regarding deviant behaviors on organizations. |
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Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intentionDeviant behaviorsPolitical skillsEmotional exhaustionTurnover intentionSelf-regulationComportamento desvianteCompetências sociopolíticasExaustão emocionalIntenção de saídaAutorregulação emocionalDomínio/Área Científica::Ciências Sociais::PsicologiaThe way the individuals live their daily life within the organizations is absolutely crucial on deciding their emotional responses and attitude towards their workplace, especially when their experiences are marked by uncivil behaviors who lack mutual respect. The goal of this study was to analyze the way individuals cope with deviant behaviors on their workplace. Specifically, how their political skills level predicts their feeling of emotional exhaustion and turnover intention, being this relation mediated by self-regulation. The data was collected from 89 participants, who have suffered at least one workplace incivility situation. It was asked to the participants to recall this situation, simultaneously to the self-regulation measurement using an electrodermal activity and heart-rate sensor. Accordingly, were used questionnaires aiming to measure political skills, emotional exhaustion, and turnover intention. The results of this study showed that political skills did not predict the participants adaptability to their uncivil workplace experience. However, emotional exhaustion is a predictor of turnover intention which highlight the relevance to create effective coping mechanisms regarding deviant behaviors on organizations.A forma como os indivíduos experienciam o seu quotidiano nas organizações é crucial na decisão das suas respostas emocionais e atitude face ao próprio local de trabalho, principalmente quando as vivências são marcadas por comportamentos que quebram a norma de respeito. Desta forma, o objetivo deste estudo consistiu em analisar o modo como os indivíduos lidam com comportamentos desviantes no local de trabalho. Mais especificamente, testou-se o papel do nível de competências sociopolíticas na predição da experiência de exaustão emocional e intenção de saída das organizações, sendo esta relação mediada pela autorregulação. Foram recolhidos dados de 89 participantes que já haviam experienciado pelo menos uma situação de incivilidade em contexto laboral. Foi-lhes pedido que recordassem essa experiência enquanto se avaliava a sua autorregulação através de um sensor de atividade eletrodérmica e cardíaca. Os participantes preencheram também medidas de autorrelato relativamente às suas competências sociopolíticas, exaustão emocional e intenção de saída da organização. Os resultados deste estudo mostraram que as competências sociopolíticas não predizem a adaptação dos participantes à experiência de incivilidade. No entanto, a exaustão emocional é um preditor da intenção de saída, o que reforça a importância da aposta em estratégias eficazes para combater comportamentos desviantes nas organizações.Morais, Catarina Tavares de CastroVeritati - Repositório Institucional da Universidade Católica PortuguesaMarques, Maria Francisca de Gusmão Bandarra Costa2023-12-14T13:40:53Z2023-07-132023-072023-07-13T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.14/43352TID:203348869enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-12-19T01:38:42Zoai:repositorio.ucp.pt:10400.14/43352Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:55:01.968580Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
title |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
spellingShingle |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention Marques, Maria Francisca de Gusmão Bandarra Costa Deviant behaviors Political skills Emotional exhaustion Turnover intention Self-regulation Comportamento desviante Competências sociopolíticas Exaustão emocional Intenção de saída Autorregulação emocional Domínio/Área Científica::Ciências Sociais::Psicologia |
title_short |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
title_full |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
title_fullStr |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
title_full_unstemmed |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
title_sort |
Coping with organizational deviant behaviors : the role of political skills, emotional experience, and turnover intention |
author |
Marques, Maria Francisca de Gusmão Bandarra Costa |
author_facet |
Marques, Maria Francisca de Gusmão Bandarra Costa |
author_role |
author |
dc.contributor.none.fl_str_mv |
Morais, Catarina Tavares de Castro Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Marques, Maria Francisca de Gusmão Bandarra Costa |
dc.subject.por.fl_str_mv |
Deviant behaviors Political skills Emotional exhaustion Turnover intention Self-regulation Comportamento desviante Competências sociopolíticas Exaustão emocional Intenção de saída Autorregulação emocional Domínio/Área Científica::Ciências Sociais::Psicologia |
topic |
Deviant behaviors Political skills Emotional exhaustion Turnover intention Self-regulation Comportamento desviante Competências sociopolíticas Exaustão emocional Intenção de saída Autorregulação emocional Domínio/Área Científica::Ciências Sociais::Psicologia |
description |
The way the individuals live their daily life within the organizations is absolutely crucial on deciding their emotional responses and attitude towards their workplace, especially when their experiences are marked by uncivil behaviors who lack mutual respect. The goal of this study was to analyze the way individuals cope with deviant behaviors on their workplace. Specifically, how their political skills level predicts their feeling of emotional exhaustion and turnover intention, being this relation mediated by self-regulation. The data was collected from 89 participants, who have suffered at least one workplace incivility situation. It was asked to the participants to recall this situation, simultaneously to the self-regulation measurement using an electrodermal activity and heart-rate sensor. Accordingly, were used questionnaires aiming to measure political skills, emotional exhaustion, and turnover intention. The results of this study showed that political skills did not predict the participants adaptability to their uncivil workplace experience. However, emotional exhaustion is a predictor of turnover intention which highlight the relevance to create effective coping mechanisms regarding deviant behaviors on organizations. |
publishDate |
2023 |
dc.date.none.fl_str_mv |
2023-12-14T13:40:53Z 2023-07-13 2023-07 2023-07-13T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/43352 TID:203348869 |
url |
http://hdl.handle.net/10400.14/43352 |
identifier_str_mv |
TID:203348869 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799136437180825600 |