Technology's influence on HRM in hospitality

Detalhes bibliográficos
Autor(a) principal: Müller, Sebastian Pereira Clemente
Data de Publicação: 2017
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/14464
Resumo: The critical role technology plays in hospitality HRM is widely acknowledged but published quantitative empirical research is still modest. This study is set to contribute, albeit in an exploratory fashion, to extant knowledge in this domain by applying a revised version of the Technology Acceptance Model (TAM, Davis, 1989) crossed with Fishbein & Ajzen’s (1975) Theory of Reasoned Action. The full model includes two relevant HRM variables in hospitality: job satisfaction and intention to quit. PLS-SEM analysis with a sample of 61 selected hospitality professionals showed a model with high Tenenhaus goodness of fit (.465) explaining on average 30% variance. Overall TAM variables acted as expected suggesting technology acceptance is critical in increasing job satisfaction and preventing intention to quit amongst these professionals. The model offers a theoretic contribution as a moderator effect of social norm was found calling for further TAM refinement.
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spelling Technology's influence on HRM in hospitalityHotel managementTecnologyRecursos humanos -- Human resourcesSatisfação no trabalho -- Job satisfactionTAMEmployee turnoverIndústria hoteleiraTecnologiaSatisfação no trabalhoThe critical role technology plays in hospitality HRM is widely acknowledged but published quantitative empirical research is still modest. This study is set to contribute, albeit in an exploratory fashion, to extant knowledge in this domain by applying a revised version of the Technology Acceptance Model (TAM, Davis, 1989) crossed with Fishbein & Ajzen’s (1975) Theory of Reasoned Action. The full model includes two relevant HRM variables in hospitality: job satisfaction and intention to quit. PLS-SEM analysis with a sample of 61 selected hospitality professionals showed a model with high Tenenhaus goodness of fit (.465) explaining on average 30% variance. Overall TAM variables acted as expected suggesting technology acceptance is critical in increasing job satisfaction and preventing intention to quit amongst these professionals. The model offers a theoretic contribution as a moderator effect of social norm was found calling for further TAM refinement.O papel crítico que a tecnologia desempenha na GRH em hotelaria é consensualmente reconhecido mas o volume de investigação desenvolvida em torno deste tema é ainda modesto. Este estudo procura contribuir, de forma exploratória, para o conhecimento neste domínio por via da aplicação do Modelo de Aceitação da Tecnologia (TAM) de Davis (1989) revisto com base no modelo da Ação Planeada de Fishbein & Ajzen (1975) num processo que integra a satisfação no trabalho e a intenção de saída em contexto hoteleiro. Com uma amostra de 61 profissionais da hotelaria selecionados testámos um conjunto de hipóteses por via de PLS-SEM que evidenciaram um modelo com bons indicadores de validade, com elevado índice de ajustamento de Tenenhaus (.465) e explicando em média 30% da variância. O TAM funcionou como esperado e evidenciou que a aceitação da tecnologia é um elemento crítico para aumentar a satisfação no trabalho e para reduzir a intenção de saída voluntária destes profissionais. O modelo oferece um contributo teórico dado que foi encontrado um efeito moderador da norma social sugerindo a necessidade de desenvolvimento do TAM.2017-09-25T11:09:34Z2019-09-25T00:00:00Z2017-05-01T00:00:00Z2017-052017-04info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/14464TID:201700042engMüller, Sebastian Pereira Clementeinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:46:35Zoai:repositorio.iscte-iul.pt:10071/14464Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:22:27.913090Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Technology's influence on HRM in hospitality
title Technology's influence on HRM in hospitality
spellingShingle Technology's influence on HRM in hospitality
Müller, Sebastian Pereira Clemente
Hotel management
Tecnology
Recursos humanos -- Human resources
Satisfação no trabalho -- Job satisfaction
TAM
Employee turnover
Indústria hoteleira
Tecnologia
Satisfação no trabalho
title_short Technology's influence on HRM in hospitality
title_full Technology's influence on HRM in hospitality
title_fullStr Technology's influence on HRM in hospitality
title_full_unstemmed Technology's influence on HRM in hospitality
title_sort Technology's influence on HRM in hospitality
author Müller, Sebastian Pereira Clemente
author_facet Müller, Sebastian Pereira Clemente
author_role author
dc.contributor.author.fl_str_mv Müller, Sebastian Pereira Clemente
dc.subject.por.fl_str_mv Hotel management
Tecnology
Recursos humanos -- Human resources
Satisfação no trabalho -- Job satisfaction
TAM
Employee turnover
Indústria hoteleira
Tecnologia
Satisfação no trabalho
topic Hotel management
Tecnology
Recursos humanos -- Human resources
Satisfação no trabalho -- Job satisfaction
TAM
Employee turnover
Indústria hoteleira
Tecnologia
Satisfação no trabalho
description The critical role technology plays in hospitality HRM is widely acknowledged but published quantitative empirical research is still modest. This study is set to contribute, albeit in an exploratory fashion, to extant knowledge in this domain by applying a revised version of the Technology Acceptance Model (TAM, Davis, 1989) crossed with Fishbein & Ajzen’s (1975) Theory of Reasoned Action. The full model includes two relevant HRM variables in hospitality: job satisfaction and intention to quit. PLS-SEM analysis with a sample of 61 selected hospitality professionals showed a model with high Tenenhaus goodness of fit (.465) explaining on average 30% variance. Overall TAM variables acted as expected suggesting technology acceptance is critical in increasing job satisfaction and preventing intention to quit amongst these professionals. The model offers a theoretic contribution as a moderator effect of social norm was found calling for further TAM refinement.
publishDate 2017
dc.date.none.fl_str_mv 2017-09-25T11:09:34Z
2017-05-01T00:00:00Z
2017-05
2017-04
2019-09-25T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/14464
TID:201700042
url http://hdl.handle.net/10071/14464
identifier_str_mv TID:201700042
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language eng
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instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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