Auditorias ao processo e melhoria contínua no grupo TMG

• Autor(a) principal: Brito, Rosa Oliveira Aviz de
• Data de Publicação: 2022
• Tipo de documento: Relatório
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/11110/2753
• topic: Layered Process Audits (LPAs); Automotive Industry; Melhoria contínua

The automotive industry, being such a globalized sector and characterized by its high competitiveness, requires companies that act as suppliers of automotive components to invest in increased productivity, development of their Quality Management Systems (QMS), processes control tools and quality of products/services provided. It is therefore essential that all car manufacturers' suppliers control their processes, comply with the specific requirements of their customers and invest in continuous improvement in order to provide products that comply with the demanding quality and safety standards established. One of the tools adopted for this purpose involves carrying out Process Audits, in pursuance of compliance with the QMS, as well as compliance with instructions, operational procedures and process specifications. The proposed project emerged from the identification of the need to carry out Layered Process Audits (LPAs) at TMG Automotive, to comply with a requirement imposed in Stellantis CSR (Customer Specific Requirements). The main goal of this project was the implementation and management of LPA Audits in the organization's manufacturing processes, in order to ascertain whether they prove to be an effective tool in the continuous improvement of the audited processes. To this end, it was necessary to develop Checklists for the 10 manufacturing processes under study, define the organizational layers to be involved in the audits and carry out their daily planning. The operationalization of the research methodology used, Research-Action, made it possible to verify the fulfillment of the processes with the Checklists developed, analyze the evolution of total non-conformities in the two defined phases and identify systemic non-conformities. Corrective and improvement actions were also implemented for the four most recurrent non-conformities, for wich an analysis of their effectiveness was carried out.