Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm

Detalhes bibliográficos
Autor(a) principal: Aklan, Elif
Data de Publicação: 2019
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/74241
Resumo: Dissertation presented as partial requirement for obtaining the Master’s degree in Information Management, with a specialization in Systems and Information Technology Management
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spelling Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firmBusiness IntelligenceClient-Consultant RelationshipManagement ConsultingStrategy-Governance-DecisionPsychological ExpectationsDissertation presented as partial requirement for obtaining the Master’s degree in Information Management, with a specialization in Systems and Information Technology ManagementIn today’s technology business world, the management consulting area has aroused its importance and become more attractive in the market where the consultants from these firms provide what the clients demand. Also, in the client-consultant relationship (hereinafter: CCR), there are expectations from both clients’ and consultants’ sides to achieve success in the relationship. Even though there are several factors that influence the CCR, this thesis research study focuses on the roles and responsibilities from both consultants’ and clients’ sides that impact on the success of the CCR, whose time dimension refers to beginning, development, maintenance, and maturity of the relationship. Thus, the existence of a balanced and successful relationship between clients and consultants is realized by adopting and implementing a set of well-defined critical success factors (hereinafter: CSF) in each stage while considering their criticality.Popovič, AlešNeto, Miguel de Castro Simões FerreiraRUNAklan, Elif2019-07-02T14:45:47Z2019-06-192019-06-19T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/74241TID:202258793enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:34:13Zoai:run.unl.pt:10362/74241Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:35:23.982284Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
title Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
spellingShingle Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
Aklan, Elif
Business Intelligence
Client-Consultant Relationship
Management Consulting
Strategy-Governance-Decision
Psychological Expectations
title_short Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
title_full Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
title_fullStr Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
title_full_unstemmed Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
title_sort Success factors of client-consultant relationships: a case of a small portuguese business intelligence management consulting firm
author Aklan, Elif
author_facet Aklan, Elif
author_role author
dc.contributor.none.fl_str_mv Popovič, Aleš
Neto, Miguel de Castro Simões Ferreira
RUN
dc.contributor.author.fl_str_mv Aklan, Elif
dc.subject.por.fl_str_mv Business Intelligence
Client-Consultant Relationship
Management Consulting
Strategy-Governance-Decision
Psychological Expectations
topic Business Intelligence
Client-Consultant Relationship
Management Consulting
Strategy-Governance-Decision
Psychological Expectations
description Dissertation presented as partial requirement for obtaining the Master’s degree in Information Management, with a specialization in Systems and Information Technology Management
publishDate 2019
dc.date.none.fl_str_mv 2019-07-02T14:45:47Z
2019-06-19
2019-06-19T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/74241
TID:202258793
url http://hdl.handle.net/10362/74241
identifier_str_mv TID:202258793
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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