Customer mobility in the Portuguese financial system

Detalhes bibliográficos
Autor(a) principal: Teixeira, João
Data de Publicação: 2012
Outros Autores: Silva, Francisco, Costa, Filipe J. C.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.3/5045
Resumo: This paper investigates the level of customer mobility in the Portuguese financial system based on new survey data. We find that customers deal, on average, with more than one bank, and own several financial products. The results show that 46.9 per cent of customers had never switched bank in the past and 92.4 per cent have no intention to switch in the next 24 months. We find that customer mobility is influenced by factors related with their social and economic condition and their level of financial activity. These same factors have an impact on the choice of the reasons for not switching bank in the future. Finally, we observe that these reasons have not only a financial nature but also a psychological nature, revealing the existence of important switching costs in the Portuguese financial system.
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spelling Customer mobility in the Portuguese financial systemBankingCustomer MobilityDepository InstitutionsSwitching CostsThis paper investigates the level of customer mobility in the Portuguese financial system based on new survey data. We find that customers deal, on average, with more than one bank, and own several financial products. The results show that 46.9 per cent of customers had never switched bank in the past and 92.4 per cent have no intention to switch in the next 24 months. We find that customer mobility is influenced by factors related with their social and economic condition and their level of financial activity. These same factors have an impact on the choice of the reasons for not switching bank in the future. Finally, we observe that these reasons have not only a financial nature but also a psychological nature, revealing the existence of important switching costs in the Portuguese financial system.Universidade dos AçoresRepositório da Universidade dos AçoresTeixeira, JoãoSilva, FranciscoCosta, Filipe J. C.2019-03-21T19:06:48Z2012-042012-04-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.3/5045engTeixeira, João C. A.; Silva, Francisco; Costa, Filipe J. C. (2012). Customer mobility in the Portuguese financial system, “Working Paper Series” nº 7/12, 28 pp.. Ponta Delgada: Universidade dos Açores, CEEAplA-A.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-12-20T14:33:19Zoai:repositorio.uac.pt:10400.3/5045Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:27:20.245347Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Customer mobility in the Portuguese financial system
title Customer mobility in the Portuguese financial system
spellingShingle Customer mobility in the Portuguese financial system
Teixeira, João
Banking
Customer Mobility
Depository Institutions
Switching Costs
title_short Customer mobility in the Portuguese financial system
title_full Customer mobility in the Portuguese financial system
title_fullStr Customer mobility in the Portuguese financial system
title_full_unstemmed Customer mobility in the Portuguese financial system
title_sort Customer mobility in the Portuguese financial system
author Teixeira, João
author_facet Teixeira, João
Silva, Francisco
Costa, Filipe J. C.
author_role author
author2 Silva, Francisco
Costa, Filipe J. C.
author2_role author
author
dc.contributor.none.fl_str_mv Repositório da Universidade dos Açores
dc.contributor.author.fl_str_mv Teixeira, João
Silva, Francisco
Costa, Filipe J. C.
dc.subject.por.fl_str_mv Banking
Customer Mobility
Depository Institutions
Switching Costs
topic Banking
Customer Mobility
Depository Institutions
Switching Costs
description This paper investigates the level of customer mobility in the Portuguese financial system based on new survey data. We find that customers deal, on average, with more than one bank, and own several financial products. The results show that 46.9 per cent of customers had never switched bank in the past and 92.4 per cent have no intention to switch in the next 24 months. We find that customer mobility is influenced by factors related with their social and economic condition and their level of financial activity. These same factors have an impact on the choice of the reasons for not switching bank in the future. Finally, we observe that these reasons have not only a financial nature but also a psychological nature, revealing the existence of important switching costs in the Portuguese financial system.
publishDate 2012
dc.date.none.fl_str_mv 2012-04
2012-04-01T00:00:00Z
2019-03-21T19:06:48Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
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status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.3/5045
url http://hdl.handle.net/10400.3/5045
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Teixeira, João C. A.; Silva, Francisco; Costa, Filipe J. C. (2012). Customer mobility in the Portuguese financial system, “Working Paper Series” nº 7/12, 28 pp.. Ponta Delgada: Universidade dos Açores, CEEAplA-A.
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
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dc.publisher.none.fl_str_mv Universidade dos Açores
publisher.none.fl_str_mv Universidade dos Açores
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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