A model for enterprise knowledge management after COVID-19 crisis

Detalhes bibliográficos
Autor(a) principal: Carreira, Maria Isabel Pereira Guerra
Data de Publicação: 2021
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/129183
Resumo: Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
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spelling A model for enterprise knowledge management after COVID-19 crisisCrisis ManagementKnowledge ManagementKnowledge StrategyKnowledge Management implementationStrategic managementEnterprisesCovid-19Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business IntelligenceThe Covid-19 crisis has provoked many abrupt changes worldwide, affecting everyday life facets from government decisions to people´s social conducts. In addition, this crisis has forced many enterprises to change their normal approach to organizational workstyle. These changes have brought to the surface permanent issues different organizations must deal with. Crisis Management provides organizations with important tools and methods to deal with the different stages of crisis. However, the management of knowledge as key resource for problem mitigation is yet to be included in Crisis Management initiatives. Consequently, the objective of this work is to provide a solution that brings the areas of Knowledge Management and Crisis Management closer together, in support of enterprise management during the aftermath of the Covid-19 crisis. An initial literature review during this research allows to study the concepts of Crisis Management, Knowledge Management, and the context specific to the Covid-19 crisis. Furthermore, this study develops on Knowledge Management strategy solutions and existing Crisis Management frameworks. Subsequently, the Covid-19 current context and future impact on enterprise management is reviewed. From the study of the areas of investigation, the assumptions leading to the final solution are presented. The artifact of Knowledge Management for post Covid-19 Crisis Management is introduced, in the form of a step-by-step model. Lastly, a case scenario with the model application is presented, as well as further evaluation of the model via interviews with professional experts. Conclusions are withdrawn regarding the model´s utility and applicability for enterprise management.Santos, Vitor Manuel Pereira Duarte dosVictorino, Guilherme Hidalgo Barata MartinsRUNCarreira, Maria Isabel Pereira Guerra2021-12-14T17:49:55Z2021-11-262021-11-26T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/129183TID:202813355enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:08:28Zoai:run.unl.pt:10362/129183Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:46:29.644925Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv A model for enterprise knowledge management after COVID-19 crisis
title A model for enterprise knowledge management after COVID-19 crisis
spellingShingle A model for enterprise knowledge management after COVID-19 crisis
Carreira, Maria Isabel Pereira Guerra
Crisis Management
Knowledge Management
Knowledge Strategy
Knowledge Management implementation
Strategic management
Enterprises
Covid-19
title_short A model for enterprise knowledge management after COVID-19 crisis
title_full A model for enterprise knowledge management after COVID-19 crisis
title_fullStr A model for enterprise knowledge management after COVID-19 crisis
title_full_unstemmed A model for enterprise knowledge management after COVID-19 crisis
title_sort A model for enterprise knowledge management after COVID-19 crisis
author Carreira, Maria Isabel Pereira Guerra
author_facet Carreira, Maria Isabel Pereira Guerra
author_role author
dc.contributor.none.fl_str_mv Santos, Vitor Manuel Pereira Duarte dos
Victorino, Guilherme Hidalgo Barata Martins
RUN
dc.contributor.author.fl_str_mv Carreira, Maria Isabel Pereira Guerra
dc.subject.por.fl_str_mv Crisis Management
Knowledge Management
Knowledge Strategy
Knowledge Management implementation
Strategic management
Enterprises
Covid-19
topic Crisis Management
Knowledge Management
Knowledge Strategy
Knowledge Management implementation
Strategic management
Enterprises
Covid-19
description Dissertation presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Knowledge Management and Business Intelligence
publishDate 2021
dc.date.none.fl_str_mv 2021-12-14T17:49:55Z
2021-11-26
2021-11-26T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/129183
TID:202813355
url http://hdl.handle.net/10362/129183
identifier_str_mv TID:202813355
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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