QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10174/17854 |
Resumo: | The present article is intended to evaluate the quality of training and initial vocational qualification of young people, of professional courses secondary levels, with school accreditation and professional qualification of level IV. In that sense, it´s intended to know the perspective of students of professional courses in various areas of knowledge, their perceptions and expectations about the quality observed in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology. With this work it is shown that, on the one hand, the continuous improvement in the quality of vocational training process brings new approaches and best strategies in order to achieve competitive and sustainable development. On the other, it was found that the need for investment in quality management systems must not be separated from the acquisition of specific knowledge, justifying the analysis of perceptions of trainees in vocational education. |
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QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICEQualityVocational TrainingSERVQUALContinuous improvementThe present article is intended to evaluate the quality of training and initial vocational qualification of young people, of professional courses secondary levels, with school accreditation and professional qualification of level IV. In that sense, it´s intended to know the perspective of students of professional courses in various areas of knowledge, their perceptions and expectations about the quality observed in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology. With this work it is shown that, on the one hand, the continuous improvement in the quality of vocational training process brings new approaches and best strategies in order to achieve competitive and sustainable development. On the other, it was found that the need for investment in quality management systems must not be separated from the acquisition of specific knowledge, justifying the analysis of perceptions of trainees in vocational education.IATED Academy2016-03-09T14:31:53Z2016-03-092015-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/17854http://hdl.handle.net/10174/17854engR. Amaral, S. Rocha, M. Saraiva, A. Sampaio (2015) “QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE”, in EDULEARN15 Proceedings - 7th International Conference on Education and New Learning Technologies, L. Gómez Chova, A. López Martínez, I. Candel Torres (ed.), IATED Academy, pp. 1941-1954. CD-ROM. ISBN: 978-84-606-8243-1 || ISSN: 2340-1117. Barcelona (Spain), July 6th-8th, 20151941-1954978-84-606-8243-12340-1117http://library.iated.org/view/AMARAL2015QUACEFAGEramaral@uevora.ptsusanarocha2005@hotmail.commsaraiva@uevora.ptsampaio@uevora.ptEDULEARN15 Proceedings665Rui, AmaralRocha, SusanaSaraiva, MargaridaSampaio, Anainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T19:05:37Zoai:dspace.uevora.pt:10174/17854Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:09:53.159184Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
title |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
spellingShingle |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE Rui, Amaral Quality Vocational Training SERVQUAL Continuous improvement |
title_short |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
title_full |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
title_fullStr |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
title_full_unstemmed |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
title_sort |
QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE |
author |
Rui, Amaral |
author_facet |
Rui, Amaral Rocha, Susana Saraiva, Margarida Sampaio, Ana |
author_role |
author |
author2 |
Rocha, Susana Saraiva, Margarida Sampaio, Ana |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Rui, Amaral Rocha, Susana Saraiva, Margarida Sampaio, Ana |
dc.subject.por.fl_str_mv |
Quality Vocational Training SERVQUAL Continuous improvement |
topic |
Quality Vocational Training SERVQUAL Continuous improvement |
description |
The present article is intended to evaluate the quality of training and initial vocational qualification of young people, of professional courses secondary levels, with school accreditation and professional qualification of level IV. In that sense, it´s intended to know the perspective of students of professional courses in various areas of knowledge, their perceptions and expectations about the quality observed in a vocational education organization in Alentejo – Portugal through the SERVQUAL methodology. With this work it is shown that, on the one hand, the continuous improvement in the quality of vocational training process brings new approaches and best strategies in order to achieve competitive and sustainable development. On the other, it was found that the need for investment in quality management systems must not be separated from the acquisition of specific knowledge, justifying the analysis of perceptions of trainees in vocational education. |
publishDate |
2015 |
dc.date.none.fl_str_mv |
2015-01-01T00:00:00Z 2016-03-09T14:31:53Z 2016-03-09 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10174/17854 http://hdl.handle.net/10174/17854 |
url |
http://hdl.handle.net/10174/17854 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
R. Amaral, S. Rocha, M. Saraiva, A. Sampaio (2015) “QUALITY PERCEPTIONS IN VOCATIONAL EDUCATION – THE PERSPECTIVE OF TRAINING WHILE PROVIDING A SERVICE”, in EDULEARN15 Proceedings - 7th International Conference on Education and New Learning Technologies, L. Gómez Chova, A. López Martínez, I. Candel Torres (ed.), IATED Academy, pp. 1941-1954. CD-ROM. ISBN: 978-84-606-8243-1 || ISSN: 2340-1117. Barcelona (Spain), July 6th-8th, 2015 1941-1954 978-84-606-8243-1 2340-1117 http://library.iated.org/view/AMARAL2015QUA CEFAGE ramaral@uevora.pt susanarocha2005@hotmail.com msaraiva@uevora.pt sampaio@uevora.pt EDULEARN15 Proceedings 665 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
IATED Academy |
publisher.none.fl_str_mv |
IATED Academy |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136581195399168 |