Social BPM – The role of social networks in business process management

Detalhes bibliográficos
Autor(a) principal: Cruz, Ana Raquel Vaz Vieira Tavares
Data de Publicação: 2012
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/9173
Resumo: Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação
id RCAP_66921c30610a95b0b8e4b3e4fba6c8d1
oai_identifier_str oai:run.unl.pt:10362/9173
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Social BPM – The role of social networks in business process managementBusiness Process Management (BPM)KnowledgeSocial ComputingSocial BPMSocial NetworksFacebookAirline CompanyDissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de InformaçãoIn recent years, social networks have assumed an important role in life of millions of people and more recently in life of organizations, that are discovering their potential. We are living in a context of a generalized crisis in Europe and in the world but we are also live in a globalized Europe an world, where achieving competitive advantage depends much of means either than productive ones. Some of this factors have evolve and are now almost inseparable of organizations allowing to built holistic vision of their systems people, information and equipments. Knowledge management, information management and business process management are recognized as a source of competitive advantage as well, but just like social network not all organizations already understand their potential. For the development of the thesis we did a qualitative research based on a literature review and a case study on a Portuguese airline whose key findings are centred on the fact that social networks, by bring voices that are dispersed, enable to organizations to have more and better knowledge which can be used in process redesign and thus achieving competitive advantage. This study contributes to understand how SN can help organizations improve their Business Process and how Business Process Management (BPM), Knowledge, Social Computing and Social BPM, interact and influence each other and help organizations optimize their processes.Jaklič, JurijRUNCruz, Ana Raquel Vaz Vieira Tavares2013-03-22T15:09:01Z2012-10-192012-10-19T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/9173enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T03:42:03Zoai:run.unl.pt:10362/9173Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:18:35.662747Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Social BPM – The role of social networks in business process management
title Social BPM – The role of social networks in business process management
spellingShingle Social BPM – The role of social networks in business process management
Cruz, Ana Raquel Vaz Vieira Tavares
Business Process Management (BPM)
Knowledge
Social Computing
Social BPM
Social Networks
Facebook
Airline Company
title_short Social BPM – The role of social networks in business process management
title_full Social BPM – The role of social networks in business process management
title_fullStr Social BPM – The role of social networks in business process management
title_full_unstemmed Social BPM – The role of social networks in business process management
title_sort Social BPM – The role of social networks in business process management
author Cruz, Ana Raquel Vaz Vieira Tavares
author_facet Cruz, Ana Raquel Vaz Vieira Tavares
author_role author
dc.contributor.none.fl_str_mv Jaklič, Jurij
RUN
dc.contributor.author.fl_str_mv Cruz, Ana Raquel Vaz Vieira Tavares
dc.subject.por.fl_str_mv Business Process Management (BPM)
Knowledge
Social Computing
Social BPM
Social Networks
Facebook
Airline Company
topic Business Process Management (BPM)
Knowledge
Social Computing
Social BPM
Social Networks
Facebook
Airline Company
description Dissertação apresentada como requisito parcial para obtenção do grau de Mestre em Estatística e Gestão de Informação
publishDate 2012
dc.date.none.fl_str_mv 2012-10-19
2012-10-19T00:00:00Z
2013-03-22T15:09:01Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/9173
url http://hdl.handle.net/10362/9173
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799137831427244032

Registros relacionados