The impact of it services & ITeS-BPO on India’s growth

• Autor(a) principal: Gomes, Tiago Alexandre Rodrigues
• Data de Publicação: 2012
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/6383
• topic: India; Economic development; ITeS; IT services; BPO; Desenvolvimento económico; Serviços de TI

It has been noted that IT Services and ITeS-BPO segments have been responsible for significant impacts to the growth of Indian economy. This study examined the perceptions about the impact of these two segments on India’s economic growth, carried out in a group of individuals that work in Bangalore’s Electronic City. Based on existing literature it was hypothesized: (H1) IT Services and ITeS-BPO professionals have no different perceptions about the main direct impact of Indian IT/ITeS industry on the economic scenario; (H2) IT Services and ITeS-BPO professionals have no different perceptions about the main indirect impact of Indian IT/ITeS industry on the economic scenario; (H3) IT Services and ITeS-BPO professionals don’t attribute different factors responsible for the key advantage of the Indian IT/ITeS industry; (H4) There is no consensus among IT Services and ITeS-BPO professionals about India's ability to sustain its competitive advantage in the long run; (H5) IT Services and ITeS-BPO professionals have no different perceptions about whether or not the services sector could be an engine of growth; (H6) IT Services and ITeS-BPO professionals have no different perceptions about the "job-less growth" phenomenon. Data was analyzed from a group of 102 individuals who attended the online survey. Four hypotheses were confirmed: H2, H4, H5 and H6. The perception of the respondents about the main direct impact of Indian IT/ITeS industry on the economic scenario and the perception about the factors responsible for the key advantage of the Indian IT/ITeS industry significantly vary according to the segment they work for.