La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios
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Data de Publicação: | 2009 |
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Tipo de documento: | Artigo |
Idioma: | spa |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.34624/rtd.v0i12.13321 |
Resumo: | Liberalisation of the economic regulatory regime is the first major challenge of the airline industry.This paper investigated the relationship between ownership structure of airlines and levels of service. It was studied whether public owned airlines will exhibit lower service levels than privately owned airlines. A sample of medium to large international scheduled passenger airlines was used. This work focuses on the passenger satisfaction. Several attributes of service such as check in, information service, courtesy, seat space, comfort, food service, in-flight entertainment services, delays, overbooking, positive word-of-mouth communication, and overall satisfaction were examined. The empirical results of this research showed that public airlines offer less satisfaction levels than private airlines and mixed airlines. However, there were not significant differences between mixed airlines and private airlines when both the types were compared. |
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La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de serviciosLiberalisation of the economic regulatory regime is the first major challenge of the airline industry.This paper investigated the relationship between ownership structure of airlines and levels of service. It was studied whether public owned airlines will exhibit lower service levels than privately owned airlines. A sample of medium to large international scheduled passenger airlines was used. This work focuses on the passenger satisfaction. Several attributes of service such as check in, information service, courtesy, seat space, comfort, food service, in-flight entertainment services, delays, overbooking, positive word-of-mouth communication, and overall satisfaction were examined. The empirical results of this research showed that public airlines offer less satisfaction levels than private airlines and mixed airlines. However, there were not significant differences between mixed airlines and private airlines when both the types were compared.La liberalización de la economía es el principal desafío de la industria del transporte aéreo de pasajeros. Este trabajo ha investigado la relación existente entre la estructura de propiedad de las compañías aéreas y los niveles de servicios prestados. En concreto, se estudia si las compañías aéreas de propiedad pública conllevan unos menores niveles de servicios que las aerolíneas de propiedad privada. Se utilizó una muestra de aerolíneas internacionales de tamaños medio y grande. Dicho trabajo se centra sobre la satisfacción del pasajero. Se han examinados varios atributos de servicios, tales como la facturación, la información, la cortesía, el espacio de los asientos, la comodidad, el servicio de comidas, el entretenimiento en vuelo, los retrasos, el overbooking, la comunicación boca-oído positiva y la satisfacción global. Los resultados empíricos de este estudio han mostrado que las compañías aéreas públicas ofrecen unos niveles de satisfacción más reducidos que las aerolíneas de propiedad mixta y de propiedad privada. En cambio, cuando se compararon las aerolíneas mixtas y privadas no hubo una superioridad clara por parte de ninguno de estos tipos de aerolíneas.Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro2009-01-01T00:00:00Zjournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/rtd.v0i12.13321oai:proa.ua.pt:article/13321Journal of Tourism & Development; No 12 (2009); 55-63Revista Turismo & Desenvolvimento; n.º 12 (2009); 55-632182-14531645-9261reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPspahttps://proa.ua.pt/index.php/rtd/article/view/13321https://doi.org/10.34624/rtd.v0i12.13321https://proa.ua.pt/index.php/rtd/article/view/13321/8889https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessBonilla, Jesús Manuel LópezBonilla, Luis Miguel López2022-09-26T10:57:19Zoai:proa.ua.pt:article/13321Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:05:58.517293Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
title |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
spellingShingle |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios Bonilla, Jesús Manuel López |
title_short |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
title_full |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
title_fullStr |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
title_full_unstemmed |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
title_sort |
La estructura de propiedad de las compañias aéreas y su efecto sobre la prestación de servicios |
author |
Bonilla, Jesús Manuel López |
author_facet |
Bonilla, Jesús Manuel López Bonilla, Luis Miguel López |
author_role |
author |
author2 |
Bonilla, Luis Miguel López |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Bonilla, Jesús Manuel López Bonilla, Luis Miguel López |
description |
Liberalisation of the economic regulatory regime is the first major challenge of the airline industry.This paper investigated the relationship between ownership structure of airlines and levels of service. It was studied whether public owned airlines will exhibit lower service levels than privately owned airlines. A sample of medium to large international scheduled passenger airlines was used. This work focuses on the passenger satisfaction. Several attributes of service such as check in, information service, courtesy, seat space, comfort, food service, in-flight entertainment services, delays, overbooking, positive word-of-mouth communication, and overall satisfaction were examined. The empirical results of this research showed that public airlines offer less satisfaction levels than private airlines and mixed airlines. However, there were not significant differences between mixed airlines and private airlines when both the types were compared. |
publishDate |
2009 |
dc.date.none.fl_str_mv |
2009-01-01T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.34624/rtd.v0i12.13321 oai:proa.ua.pt:article/13321 |
url |
https://doi.org/10.34624/rtd.v0i12.13321 |
identifier_str_mv |
oai:proa.ua.pt:article/13321 |
dc.language.iso.fl_str_mv |
spa |
language |
spa |
dc.relation.none.fl_str_mv |
https://proa.ua.pt/index.php/rtd/article/view/13321 https://doi.org/10.34624/rtd.v0i12.13321 https://proa.ua.pt/index.php/rtd/article/view/13321/8889 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0/ info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0/ |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
publisher.none.fl_str_mv |
Departamento de Economia, Gestão, Engenharia Industrial e Turismo da Universidade de Aveiro |
dc.source.none.fl_str_mv |
Journal of Tourism & Development; No 12 (2009); 55-63 Revista Turismo & Desenvolvimento; n.º 12 (2009); 55-63 2182-1453 1645-9261 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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