Tourist experience in museums: perceptions of managers and visitors
Autor(a) principal: | |
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Data de Publicação: | 2024 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/870 |
Resumo: | The purpose of this paper is to comprehend differences between museum’s managers perceptions and visitors’ experience. The methodology is qualitative and exploratory comprising three different perspectives: museum’s managers’ directives, visitors’ general opinion (pre experience) and visitors’ post experience. Data were collected through interviews with all the three groups at Belo Horizonte, Minas Gerais, Brazil. Results show that there are incongruences between managers and visitors’ view. Some interviewees highlighted their lack of interest in visiting museums and others affirmed their visit was conditioned to social influence and curiosity. Managers highlighted distinct aspects of museums’ experience: interactivity, visitors’ independence and events schedule. The authors acknowledge the financial support given by Fapemig and Capes. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Tourist experience in museums: perceptions of managers and visitorsExperiência turística em museus: percepções de gestores e visitantesMuseumsmuseum marketingmanagers’ perceptionsvisitor’s perceptionvisitor’s experience.The purpose of this paper is to comprehend differences between museum’s managers perceptions and visitors’ experience. The methodology is qualitative and exploratory comprising three different perspectives: museum’s managers’ directives, visitors’ general opinion (pre experience) and visitors’ post experience. Data were collected through interviews with all the three groups at Belo Horizonte, Minas Gerais, Brazil. Results show that there are incongruences between managers and visitors’ view. Some interviewees highlighted their lack of interest in visiting museums and others affirmed their visit was conditioned to social influence and curiosity. Managers highlighted distinct aspects of museums’ experience: interactivity, visitors’ independence and events schedule. The authors acknowledge the financial support given by Fapemig and Capes.O objetivo do artigo foi compreender as diferenças entre percepções de gestores de museus e a experiência dos visitantes. A metodologia foi qualitativa e exploratória e abrangeu três perspectivas diferentes: as diretrizes dos gestores de museus; a opinião geral de visitantes (pré-experiência) e a experiência de visitantes (pós-visita). Dados foram coletados usando entrevistas semi estruturadas com os três grupos, em Belo Horizonte, Minas Gerais, Brasil. Como resultados, aponta-se que existem incongruências entre as visões de gestores e dos visitantes. Entrevistados destacaram a falta de interesse em visitar museus e que sua visita foi regida pela influência social e pela curiosidade. Gestores destacaram aspectos distintos que afetam a experiência em museus: a interatividade, a independência dos visitantes, os eventos e programação complementar. Os autores agradecem o apoio da Fapemig e da Capes.University of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/870Revista Encontros Científicos - Tourism & Management Studies; v. 12 n. 2 (2016); 107-116Tourism & Management Studies; Vol. 12 N.º 2 (2016); 107-116Tourism & Management Studies; Vol. 12 No. 2 (2016); 107-116Revista Encontros Científicos - Tourism & Management Studies; Vol. 12 Núm. 2 (2016); 107-1162182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/870https://tmstudies.net/index.php/ectms/article/view/870/2372Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessGosling, Marlusa de SevilhaSilva, João AlbinoMendes, JulioCoelho, Mariana de FreitasCarvalho, Italo Brener2024-01-17T15:29:18Zoai:ojs.pkp.sfu.ca:article/870Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:24.951827Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Tourist experience in museums: perceptions of managers and visitors Experiência turística em museus: percepções de gestores e visitantes |
title |
Tourist experience in museums: perceptions of managers and visitors |
spellingShingle |
Tourist experience in museums: perceptions of managers and visitors Gosling, Marlusa de Sevilha Museums museum marketing managers’ perceptions visitor’s perception visitor’s experience. |
title_short |
Tourist experience in museums: perceptions of managers and visitors |
title_full |
Tourist experience in museums: perceptions of managers and visitors |
title_fullStr |
Tourist experience in museums: perceptions of managers and visitors |
title_full_unstemmed |
Tourist experience in museums: perceptions of managers and visitors |
title_sort |
Tourist experience in museums: perceptions of managers and visitors |
author |
Gosling, Marlusa de Sevilha |
author_facet |
Gosling, Marlusa de Sevilha Silva, João Albino Mendes, Julio Coelho, Mariana de Freitas Carvalho, Italo Brener |
author_role |
author |
author2 |
Silva, João Albino Mendes, Julio Coelho, Mariana de Freitas Carvalho, Italo Brener |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Gosling, Marlusa de Sevilha Silva, João Albino Mendes, Julio Coelho, Mariana de Freitas Carvalho, Italo Brener |
dc.subject.por.fl_str_mv |
Museums museum marketing managers’ perceptions visitor’s perception visitor’s experience. |
topic |
Museums museum marketing managers’ perceptions visitor’s perception visitor’s experience. |
description |
The purpose of this paper is to comprehend differences between museum’s managers perceptions and visitors’ experience. The methodology is qualitative and exploratory comprising three different perspectives: museum’s managers’ directives, visitors’ general opinion (pre experience) and visitors’ post experience. Data were collected through interviews with all the three groups at Belo Horizonte, Minas Gerais, Brazil. Results show that there are incongruences between managers and visitors’ view. Some interviewees highlighted their lack of interest in visiting museums and others affirmed their visit was conditioned to social influence and curiosity. Managers highlighted distinct aspects of museums’ experience: interactivity, visitors’ independence and events schedule. The authors acknowledge the financial support given by Fapemig and Capes. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-01-10 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/870 |
url |
https://tmstudies.net/index.php/ectms/article/view/870 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/870 https://tmstudies.net/index.php/ectms/article/view/870/2372 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2016 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2016 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 12 n. 2 (2016); 107-116 Tourism & Management Studies; Vol. 12 N.º 2 (2016); 107-116 Tourism & Management Studies; Vol. 12 No. 2 (2016); 107-116 Revista Encontros Científicos - Tourism & Management Studies; Vol. 12 Núm. 2 (2016); 107-116 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136449233158144 |