The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative

Detalhes bibliográficos
Autor(a) principal: Leal, Carmem Teresa
Data de Publicação: 2024
Outros Autores: Marques, Carlos Peixeira, Marques, Carla Susana, Filho, Elizomar Braga
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/832
Resumo: Given the current scenario of marketplace instability and uncertainty the way companies conduct and manage their intellectual capital (IC) is crucial. Numerous studies have highlighted the role of IC as a key driver of organizational performance due to its centrality as an asset in the value creation process, but few have analysed the relationships between IC and the staff satisfaction. Thus, we intend to answer the following question: how the three dimensions of intellectual capital (human capital, structural and relational) are perceived by credit union employees and which is the respective effect on job satisfaction? In this sense, it was pretended to determine the influence of each IC’s dimension on job satisfaction in this financial institution. This paper presents a structural model of the relationships linking the dimensions of IC – human, structural, and relational capital – to job satisfaction. In order to evaluate this model, empirical data was obtained from a questionnaire based on Bontis (1998) and applied to 109 employees of a credit cooperative in northeaster Brazil (UNICRED - João Pessoa). Results suggest that structural capital has a close influence over satisfaction and also plays the role of mediator between human capital and satisfaction. On the other hand, relational capital exerts no significant influence over satisfaction
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spelling The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperativeA influência do capital intelectual na satisfação laboral: um modelo estrutural aplicado a uma cooperativa de créditoHuman CapitalStructural CapitalRelational CapitalCredit unionsJob satisfactionGiven the current scenario of marketplace instability and uncertainty the way companies conduct and manage their intellectual capital (IC) is crucial. Numerous studies have highlighted the role of IC as a key driver of organizational performance due to its centrality as an asset in the value creation process, but few have analysed the relationships between IC and the staff satisfaction. Thus, we intend to answer the following question: how the three dimensions of intellectual capital (human capital, structural and relational) are perceived by credit union employees and which is the respective effect on job satisfaction? In this sense, it was pretended to determine the influence of each IC’s dimension on job satisfaction in this financial institution. This paper presents a structural model of the relationships linking the dimensions of IC – human, structural, and relational capital – to job satisfaction. In order to evaluate this model, empirical data was obtained from a questionnaire based on Bontis (1998) and applied to 109 employees of a credit cooperative in northeaster Brazil (UNICRED - João Pessoa). Results suggest that structural capital has a close influence over satisfaction and also plays the role of mediator between human capital and satisfaction. On the other hand, relational capital exerts no significant influence over satisfactionDado o atual cenário de instabilidade e incerteza dos mercados, a forma como as empresas conduzem e gerem o seu capital intelectual (CI) é crucial. O papel do CI tem vindo a ser destacado como o principal motor de desempenho organizacional, devido à sua centralidade no processo de criação de valor, todavia poucos têm sido os trabalhos que analisaram as relações entre CI e a satisfação laboral. Assim, pretende-se responder à seguinte questão: como as três dimensões do Capital Intelectual (Capital Humano, estrutural e relacional) são percebidas pelos funcionários da cooperativa de crédito em estudo e quais os respetivos efeitos sobre a satisfação laboral? Nesse sentido, foram traçados como objetivos deste trabalho a determinação do tipo de influência que cada dimensão do CI apresenta sobre a satisfação laboral nesta instituição financeira. É apresentado um modelo de equações estruturais que se debruça sobre as relações entre as dimensões do CI - de capital humano, estrutural e relacional – e a satisfação no trabalho. Os dados foram obtidos a partir de um questionário baseado em Bontis (1998) e aplicado a 109 funcionários de uma cooperativa de crédito no Nordeste do Brasil (UNICRED - João Pessoa). Os resultados obtidos sugerem que o capital estrutural tem uma influência sobre a satisfação e desempenhando ainda o papel de mediador entre o capital humano e satisfação laboral. Por outro lado, o capital relacional não exerce nenhuma influência significativa sobre a satisfaçãoUniversity of Algarve2024-01-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/832Revista Encontros Científicos - Tourism & Management Studies; v. 11 n. 2 (2015); 219-225Tourism & Management Studies; Vol. 11 N.º 2 (2015); 219-225Tourism & Management Studies; Vol. 11 No. 2 (2015); 219-225Revista Encontros Científicos - Tourism & Management Studies; Vol. 11 Núm. 2 (2015); 219-2252182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/832https://tmstudies.net/index.php/ectms/article/view/832/2406Copyright (c) 2016 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessLeal, Carmem TeresaMarques, Carlos PeixeiraMarques, Carla SusanaFilho, Elizomar Braga2024-01-17T15:29:16Zoai:ojs.pkp.sfu.ca:article/832Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:24.416286Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
A influência do capital intelectual na satisfação laboral: um modelo estrutural aplicado a uma cooperativa de crédito
title The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
spellingShingle The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
Leal, Carmem Teresa
Human Capital
Structural Capital
Relational Capital
Credit unions
Job satisfaction
title_short The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
title_full The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
title_fullStr The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
title_full_unstemmed The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
title_sort The influence of intellectual capital on job satisfaction: a structural model applied to a credit cooperative
author Leal, Carmem Teresa
author_facet Leal, Carmem Teresa
Marques, Carlos Peixeira
Marques, Carla Susana
Filho, Elizomar Braga
author_role author
author2 Marques, Carlos Peixeira
Marques, Carla Susana
Filho, Elizomar Braga
author2_role author
author
author
dc.contributor.author.fl_str_mv Leal, Carmem Teresa
Marques, Carlos Peixeira
Marques, Carla Susana
Filho, Elizomar Braga
dc.subject.por.fl_str_mv Human Capital
Structural Capital
Relational Capital
Credit unions
Job satisfaction
topic Human Capital
Structural Capital
Relational Capital
Credit unions
Job satisfaction
description Given the current scenario of marketplace instability and uncertainty the way companies conduct and manage their intellectual capital (IC) is crucial. Numerous studies have highlighted the role of IC as a key driver of organizational performance due to its centrality as an asset in the value creation process, but few have analysed the relationships between IC and the staff satisfaction. Thus, we intend to answer the following question: how the three dimensions of intellectual capital (human capital, structural and relational) are perceived by credit union employees and which is the respective effect on job satisfaction? In this sense, it was pretended to determine the influence of each IC’s dimension on job satisfaction in this financial institution. This paper presents a structural model of the relationships linking the dimensions of IC – human, structural, and relational capital – to job satisfaction. In order to evaluate this model, empirical data was obtained from a questionnaire based on Bontis (1998) and applied to 109 employees of a credit cooperative in northeaster Brazil (UNICRED - João Pessoa). Results suggest that structural capital has a close influence over satisfaction and also plays the role of mediator between human capital and satisfaction. On the other hand, relational capital exerts no significant influence over satisfaction
publishDate 2024
dc.date.none.fl_str_mv 2024-01-10
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/832
url https://tmstudies.net/index.php/ectms/article/view/832
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/832
https://tmstudies.net/index.php/ectms/article/view/832/2406
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; v. 11 n. 2 (2015); 219-225
Tourism & Management Studies; Vol. 11 N.º 2 (2015); 219-225
Tourism & Management Studies; Vol. 11 No. 2 (2015); 219-225
Revista Encontros Científicos - Tourism & Management Studies; Vol. 11 Núm. 2 (2015); 219-225
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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