Multi-Concession Cloud-Based Toll Collection and Validation System

• Autor(a) principal: Diniz, Hélder Filipe Ferreira dos Santos
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.22/16807
• topic: Toll collection; Multi-concession; Cloud-based; Micro-services; Operational and commercial management

Society is under an exponential growth of adopting technology for its everyday activities. Countless pieces of engineering are developed, in order to provide services and platforms, aimed at facilitating everyday tasks, to which people are becoming accustomed and dependent on. This is caused by the growth of number of devices per capita, as well as based on the proven efficiency that these solutions provide to the needs of its users. Organisations specialized in providing toll collection services, and managing motorway infrastructure, are no different, and their wish is not to be left behind, joining in the technology revolution, by overhauling how toll collection systems operate, with the addition of new technology into the state of the art, and other services to facilitate payments and the usage of the infrastructure. In this dissertation, the research and implementation grounded on the proof of concept of a multi-concession, cloud-based, scalable toll collection and validation system, is documented. It is based on the development of a solution for a real case, designed for the Globalvia organisation, that plans at using this multi-concession system in its toll collection infrastructure. For this, a contextualization of the business key values is made, as well as describing the existing toll mechanisms and toll collection techniques, in order to provide context for understanding the best way to implement good practices and add value to the business and the customer. This contextualization leads to the need of researching the state of the art for toll collection, as well as software architecture, in order to evaluate the existing solutions for the problem in hand. This platform will be composed of several software components, specialized in handling information generated by specialized components of character recognition, and infrared readers, placed in the road side equipment. These are aimed at offering a solution of managing transactions, providing a segmented response to the needs of two distinct domains: Operational BackOffice and Commercial BackOffice. It is expected that in the closure of this project, the solution has been analysed and evaluated with success, and the proof of concept has been validated.