Creation of value for business from the importance-performance analysis:the case of health clubs

Detalhes bibliográficos
Autor(a) principal: Vieira, Elsa
Data de Publicação: 2019
Outros Autores: Ferreira, João J., São João, Ricardo
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.15/2725
Resumo: The blue ocean strategy refers to how rebuilding the inputs that customers value in the designing of a new value curve fundamentally requires a four field of action structure: reduce, eliminate, create and raise. However, this does not propose a methodology to identify these fields of action. Hence, the purpose of this study is to present importance-performance analysis (IPA), as a support tool to identify these fields of action given their relevance and utility to managers.
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spelling Creation of value for business from the importance-performance analysis:the case of health clubsCreation of valueImportance-performance analysisHealth clubsThe blue ocean strategy refers to how rebuilding the inputs that customers value in the designing of a new value curve fundamentally requires a four field of action structure: reduce, eliminate, create and raise. However, this does not propose a methodology to identify these fields of action. Hence, the purpose of this study is to present importance-performance analysis (IPA), as a support tool to identify these fields of action given their relevance and utility to managers.EmeraldRepositório Científico do Instituto Politécnico de SantarémVieira, ElsaFerreira, João J.São João, Ricardo2019-10-01T10:08:23Z20192019-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/vnd.openxmlformats-officedocument.wordprocessingml.documenthttp://hdl.handle.net/10400.15/2725engVieira, E., Ferreira, J. & São João, R. (2019). Creation of value for business from the importance-performance analysis : the case of health clubs. Measuring Business Excellence, 23 (2), 199-215. doi: 10.1108/MBE-09-2018-00761368-304710.1108/MBE-09-2018-0076metadata only accessinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-21T07:33:58Zoai:repositorio.ipsantarem.pt:10400.15/2725Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:54:39.788409Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Creation of value for business from the importance-performance analysis:the case of health clubs
title Creation of value for business from the importance-performance analysis:the case of health clubs
spellingShingle Creation of value for business from the importance-performance analysis:the case of health clubs
Vieira, Elsa
Creation of value
Importance-performance analysis
Health clubs
title_short Creation of value for business from the importance-performance analysis:the case of health clubs
title_full Creation of value for business from the importance-performance analysis:the case of health clubs
title_fullStr Creation of value for business from the importance-performance analysis:the case of health clubs
title_full_unstemmed Creation of value for business from the importance-performance analysis:the case of health clubs
title_sort Creation of value for business from the importance-performance analysis:the case of health clubs
author Vieira, Elsa
author_facet Vieira, Elsa
Ferreira, João J.
São João, Ricardo
author_role author
author2 Ferreira, João J.
São João, Ricardo
author2_role author
author
dc.contributor.none.fl_str_mv Repositório Científico do Instituto Politécnico de Santarém
dc.contributor.author.fl_str_mv Vieira, Elsa
Ferreira, João J.
São João, Ricardo
dc.subject.por.fl_str_mv Creation of value
Importance-performance analysis
Health clubs
topic Creation of value
Importance-performance analysis
Health clubs
description The blue ocean strategy refers to how rebuilding the inputs that customers value in the designing of a new value curve fundamentally requires a four field of action structure: reduce, eliminate, create and raise. However, this does not propose a methodology to identify these fields of action. Hence, the purpose of this study is to present importance-performance analysis (IPA), as a support tool to identify these fields of action given their relevance and utility to managers.
publishDate 2019
dc.date.none.fl_str_mv 2019-10-01T10:08:23Z
2019
2019-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.15/2725
url http://hdl.handle.net/10400.15/2725
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Vieira, E., Ferreira, J. & São João, R. (2019). Creation of value for business from the importance-performance analysis : the case of health clubs. Measuring Business Excellence, 23 (2), 199-215. doi: 10.1108/MBE-09-2018-0076
1368-3047
10.1108/MBE-09-2018-0076
dc.rights.driver.fl_str_mv metadata only access
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rights_invalid_str_mv metadata only access
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/vnd.openxmlformats-officedocument.wordprocessingml.document
dc.publisher.none.fl_str_mv Emerald
publisher.none.fl_str_mv Emerald
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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