Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000300007 |
Resumo: | Physically disabled customers (PDCs) in Brazil face numerous obstacles in their social role as consumers, in spite of their significant share of the population. Their low visibility implies they are not seen for what they really are: potential consumers. Consequently, they often cannot satisfy their wishes or achieve personal values through the acquisition of products and services. This suggests an investigation of the major reasons behind their consumption practices related to personal values. Using the soft laddering technique, this study shows that happiness and freedom are the personal values achieved by PDCs while enjoying beachside recreation activities. Non-participant observation and the priming stimulus of the five human senses were simultaneously used to investigate the intersection of these values with the stimuli offered by the service providers to these customers to co-produce the service. Finally, further investigation is suggested as to why, contrary to common sense, social belonging was not one of the personal values identified. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumptionPhysically disabled customerscoproductionsoft ladderingpersonal values, primingPhysically disabled customers (PDCs) in Brazil face numerous obstacles in their social role as consumers, in spite of their significant share of the population. Their low visibility implies they are not seen for what they really are: potential consumers. Consequently, they often cannot satisfy their wishes or achieve personal values through the acquisition of products and services. This suggests an investigation of the major reasons behind their consumption practices related to personal values. Using the soft laddering technique, this study shows that happiness and freedom are the personal values achieved by PDCs while enjoying beachside recreation activities. Non-participant observation and the priming stimulus of the five human senses were simultaneously used to investigate the intersection of these values with the stimuli offered by the service providers to these customers to co-produce the service. Finally, further investigation is suggested as to why, contrary to common sense, social belonging was not one of the personal values identified.Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve2018-09-01info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articletext/htmlhttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000300007Tourism & Management Studies v.14 n.3 2018reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttp://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000300007Felizardo Jr.,Nuno ÁlvaresTroccoli,Irene RaguenetScatulino,Patrícia Leite da Silvainfo:eu-repo/semantics/openAccess2024-02-06T17:29:12Zoai:scielo:S2182-84582018000300007Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T02:33:14.377853Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
title |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
spellingShingle |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption Felizardo Jr.,Nuno Álvares Physically disabled customers coproduction soft laddering personal values, priming |
title_short |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
title_full |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
title_fullStr |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
title_full_unstemmed |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
title_sort |
Forgotten customers, inclusive customers: personal values and coproduction of physically disabled persons in leisure consumption |
author |
Felizardo Jr.,Nuno Álvares |
author_facet |
Felizardo Jr.,Nuno Álvares Troccoli,Irene Raguenet Scatulino,Patrícia Leite da Silva |
author_role |
author |
author2 |
Troccoli,Irene Raguenet Scatulino,Patrícia Leite da Silva |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Felizardo Jr.,Nuno Álvares Troccoli,Irene Raguenet Scatulino,Patrícia Leite da Silva |
dc.subject.por.fl_str_mv |
Physically disabled customers coproduction soft laddering personal values, priming |
topic |
Physically disabled customers coproduction soft laddering personal values, priming |
description |
Physically disabled customers (PDCs) in Brazil face numerous obstacles in their social role as consumers, in spite of their significant share of the population. Their low visibility implies they are not seen for what they really are: potential consumers. Consequently, they often cannot satisfy their wishes or achieve personal values through the acquisition of products and services. This suggests an investigation of the major reasons behind their consumption practices related to personal values. Using the soft laddering technique, this study shows that happiness and freedom are the personal values achieved by PDCs while enjoying beachside recreation activities. Non-participant observation and the priming stimulus of the five human senses were simultaneously used to investigate the intersection of these values with the stimuli offered by the service providers to these customers to co-produce the service. Finally, further investigation is suggested as to why, contrary to common sense, social belonging was not one of the personal values identified. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-09-01 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000300007 |
url |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000300007 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582018000300007 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
text/html |
dc.publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
publisher.none.fl_str_mv |
Escola Superior de Gestão, Hotelaria e Turismo da Universidade do Algarve |
dc.source.none.fl_str_mv |
Tourism & Management Studies v.14 n.3 2018 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799137391836921856 |