Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/35597 |
Resumo: | Introduction: Patient satisfaction is considered an important and relevant patient outcome in the nursing field [1], and prior hospitalisation experiences have impact in the overall satisfaction with care [2]. Regarding children satisfaction, authors conceptualise satisfaction through the comparison of previous experiences [3]. This study aims to identify if prior hospitalisation experiences influences satisfaction with nursing care, in school-aged children (7–11 years). Materials and Methods: An observational, cross-sectional, exploratory-descriptive study with a convenience sample was performed. Data were collected from January 2015 to December 2016. The "Children Care Quality at Hospital" [4] instrument was used after translation and validation to Portuguese [5]. In this questionnaire children were asked to rate nursing care from 1(less satisfied) to 5 (more satisfied). Statistical analysis was performed using SPSS statistical tool (version 24.0). In order to verify the association between the variable’s prior to hospitalisation experience and patient satisfaction, Student's t-test was applied with a 95% confidence interval. Authorisation was obtained from ethics committees in each of the 6 hospitals were the study was applied, and also from the National Data Protection Commission. Results: In this sample (n = 252) children mean age was 8.9 years (SD = 1.4), and it mainly consisted of boys (52.8%, n = 133). Most children had prior hospitalisation experiences (63.5%, n = 160), 35.7% (n = 90) have never been hospitalised before, and 2 children answered, “I do not know”. Nursing care was rated with a score of 4.51 (SD = 0.645). There was no significant difference between having or not having prior hospitalisation experiences and the score attributed by children (t = 1.47; p =.821). Discussion and conclusions: In this sample, children are satisfied with nursing care provided during hospitalisation. In previous studies with adult population, prior experiences seem to have a negative effect on the overall satisfaction [2,6]. Specifically in school-aged children, previous experiences positively influences satisfaction with nursing care [4]. However, this was not verified in our study. We suggest that further studies should be developed some time after the hospitalisation experience, for example 6 months, to understand the most relevant experiences and their influence on the satisfaction with hospital nursing care. |
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Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sampleIntroduction: Patient satisfaction is considered an important and relevant patient outcome in the nursing field [1], and prior hospitalisation experiences have impact in the overall satisfaction with care [2]. Regarding children satisfaction, authors conceptualise satisfaction through the comparison of previous experiences [3]. This study aims to identify if prior hospitalisation experiences influences satisfaction with nursing care, in school-aged children (7–11 years). Materials and Methods: An observational, cross-sectional, exploratory-descriptive study with a convenience sample was performed. Data were collected from January 2015 to December 2016. The "Children Care Quality at Hospital" [4] instrument was used after translation and validation to Portuguese [5]. In this questionnaire children were asked to rate nursing care from 1(less satisfied) to 5 (more satisfied). Statistical analysis was performed using SPSS statistical tool (version 24.0). In order to verify the association between the variable’s prior to hospitalisation experience and patient satisfaction, Student's t-test was applied with a 95% confidence interval. Authorisation was obtained from ethics committees in each of the 6 hospitals were the study was applied, and also from the National Data Protection Commission. Results: In this sample (n = 252) children mean age was 8.9 years (SD = 1.4), and it mainly consisted of boys (52.8%, n = 133). Most children had prior hospitalisation experiences (63.5%, n = 160), 35.7% (n = 90) have never been hospitalised before, and 2 children answered, “I do not know”. Nursing care was rated with a score of 4.51 (SD = 0.645). There was no significant difference between having or not having prior hospitalisation experiences and the score attributed by children (t = 1.47; p =.821). Discussion and conclusions: In this sample, children are satisfied with nursing care provided during hospitalisation. In previous studies with adult population, prior experiences seem to have a negative effect on the overall satisfaction [2,6]. Specifically in school-aged children, previous experiences positively influences satisfaction with nursing care [4]. However, this was not verified in our study. We suggest that further studies should be developed some time after the hospitalisation experience, for example 6 months, to understand the most relevant experiences and their influence on the satisfaction with hospital nursing care.Veritati - Repositório Institucional da Universidade Católica PortuguesaLoureiro, FernandaCharepe, Zaida2021-10-18T10:13:58Z2021-04-012021-04-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.14/35597eng0785-389010.1080/07853890.2021.1895966000700857300105info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:41:07Zoai:repositorio.ucp.pt:10400.14/35597Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:28:54.519012Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
title |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
spellingShingle |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample Loureiro, Fernanda |
title_short |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
title_full |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
title_fullStr |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
title_full_unstemmed |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
title_sort |
Can prior hospitalisation experiences influence satisfaction with nursing care? Results in a school-aged children sample |
author |
Loureiro, Fernanda |
author_facet |
Loureiro, Fernanda Charepe, Zaida |
author_role |
author |
author2 |
Charepe, Zaida |
author2_role |
author |
dc.contributor.none.fl_str_mv |
Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Loureiro, Fernanda Charepe, Zaida |
description |
Introduction: Patient satisfaction is considered an important and relevant patient outcome in the nursing field [1], and prior hospitalisation experiences have impact in the overall satisfaction with care [2]. Regarding children satisfaction, authors conceptualise satisfaction through the comparison of previous experiences [3]. This study aims to identify if prior hospitalisation experiences influences satisfaction with nursing care, in school-aged children (7–11 years). Materials and Methods: An observational, cross-sectional, exploratory-descriptive study with a convenience sample was performed. Data were collected from January 2015 to December 2016. The "Children Care Quality at Hospital" [4] instrument was used after translation and validation to Portuguese [5]. In this questionnaire children were asked to rate nursing care from 1(less satisfied) to 5 (more satisfied). Statistical analysis was performed using SPSS statistical tool (version 24.0). In order to verify the association between the variable’s prior to hospitalisation experience and patient satisfaction, Student's t-test was applied with a 95% confidence interval. Authorisation was obtained from ethics committees in each of the 6 hospitals were the study was applied, and also from the National Data Protection Commission. Results: In this sample (n = 252) children mean age was 8.9 years (SD = 1.4), and it mainly consisted of boys (52.8%, n = 133). Most children had prior hospitalisation experiences (63.5%, n = 160), 35.7% (n = 90) have never been hospitalised before, and 2 children answered, “I do not know”. Nursing care was rated with a score of 4.51 (SD = 0.645). There was no significant difference between having or not having prior hospitalisation experiences and the score attributed by children (t = 1.47; p =.821). Discussion and conclusions: In this sample, children are satisfied with nursing care provided during hospitalisation. In previous studies with adult population, prior experiences seem to have a negative effect on the overall satisfaction [2,6]. Specifically in school-aged children, previous experiences positively influences satisfaction with nursing care [4]. However, this was not verified in our study. We suggest that further studies should be developed some time after the hospitalisation experience, for example 6 months, to understand the most relevant experiences and their influence on the satisfaction with hospital nursing care. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-10-18T10:13:58Z 2021-04-01 2021-04-01T00:00:00Z |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/article |
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article |
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publishedVersion |
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http://hdl.handle.net/10400.14/35597 |
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http://hdl.handle.net/10400.14/35597 |
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eng |
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eng |
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0785-3890 10.1080/07853890.2021.1895966 000700857300105 |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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