Accuracy of patients’ waiting time perceptions in the emergency department

Detalhes bibliográficos
Autor(a) principal: Abidova, Alina
Data de Publicação: 2020
Outros Autores: Silva, Pedro Alcântara da, Moreira, Sérgio
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10451/42659
Resumo: In a recent publication, Suriyawongpaisal et al.indicated that waiting time lies among the top priorities for patients. The researchers note that care providers should focus on managing perceptions rather than decreasing actual waiting time to improve patient experience.2 By means of actual waiting times, researchers can identify patients whose waiting time perceptions differ from the reality. Using recorded data from the hospital database, we demonstrate how patients’ perceptions of waiting time diverge from the objective clinical data used as a reference point and identify the motives behind the formation of these inaccurate perception
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spelling Accuracy of patients’ waiting time perceptions in the emergency departmentIn a recent publication, Suriyawongpaisal et al.indicated that waiting time lies among the top priorities for patients. The researchers note that care providers should focus on managing perceptions rather than decreasing actual waiting time to improve patient experience.2 By means of actual waiting times, researchers can identify patients whose waiting time perceptions differ from the reality. Using recorded data from the hospital database, we demonstrate how patients’ perceptions of waiting time diverge from the objective clinical data used as a reference point and identify the motives behind the formation of these inaccurate perceptionWileyRepositório da Universidade de LisboaAbidova, AlinaSilva, Pedro Alcântara daMoreira, Sérgio2020-04-01T13:53:59Z20202020-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10451/42659engAbidova, A., Alcântara da Silva, P., Moreira, S. (2020). Accuracy of Patients' Waiting Time Perceptions in the Emergency Department. Academic Emergency Medicine, Published online Feb 27, 2020. DOI: 10.1111/acem.139491069-656310.1111/acem.13949info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-08T16:42:43Zoai:repositorio.ul.pt:10451/42659Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T21:55:37.275908Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Accuracy of patients’ waiting time perceptions in the emergency department
title Accuracy of patients’ waiting time perceptions in the emergency department
spellingShingle Accuracy of patients’ waiting time perceptions in the emergency department
Abidova, Alina
title_short Accuracy of patients’ waiting time perceptions in the emergency department
title_full Accuracy of patients’ waiting time perceptions in the emergency department
title_fullStr Accuracy of patients’ waiting time perceptions in the emergency department
title_full_unstemmed Accuracy of patients’ waiting time perceptions in the emergency department
title_sort Accuracy of patients’ waiting time perceptions in the emergency department
author Abidova, Alina
author_facet Abidova, Alina
Silva, Pedro Alcântara da
Moreira, Sérgio
author_role author
author2 Silva, Pedro Alcântara da
Moreira, Sérgio
author2_role author
author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Abidova, Alina
Silva, Pedro Alcântara da
Moreira, Sérgio
description In a recent publication, Suriyawongpaisal et al.indicated that waiting time lies among the top priorities for patients. The researchers note that care providers should focus on managing perceptions rather than decreasing actual waiting time to improve patient experience.2 By means of actual waiting times, researchers can identify patients whose waiting time perceptions differ from the reality. Using recorded data from the hospital database, we demonstrate how patients’ perceptions of waiting time diverge from the objective clinical data used as a reference point and identify the motives behind the formation of these inaccurate perception
publishDate 2020
dc.date.none.fl_str_mv 2020-04-01T13:53:59Z
2020
2020-01-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10451/42659
url http://hdl.handle.net/10451/42659
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Abidova, A., Alcântara da Silva, P., Moreira, S. (2020). Accuracy of Patients' Waiting Time Perceptions in the Emergency Department. Academic Emergency Medicine, Published online Feb 27, 2020. DOI: 10.1111/acem.13949
1069-6563
10.1111/acem.13949
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Wiley
publisher.none.fl_str_mv Wiley
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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