Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee

Detalhes bibliográficos
Autor(a) principal: Reis, Joana R.G.
Data de Publicação: 2013
Outros Autores: Ferreira, Fernando A. F., Barata, José Monteiro
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.5/29879
Resumo: It is widely recognized that the increased intensity of competition in the banking sector has had direct implications for financial institutions’ approach to customers and how they define their business strategy. Considering that the current economic stance embraces innovation and technology as fundamental elements of strategic management and business and economic development, new approaches to the relationship between technological innovation and financial services are essential in achieving competitive advantage. Based on this premise, the purpose of this paper is to analyze the main effects of technological innovation on financial services at the bank branch level by evaluating responses from front office employees. The results show that information and communication technologies are an important lever in the modernization of the sector. Practical implications, strengths and limitations of our empirical study are also presented.
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spelling Technological innovation in banking services: an exploratory analysis to perceptions of the front office employeeBank BranchEvolutionary TrendsFinancial and Banking ServicesTechnological InnovationIt is widely recognized that the increased intensity of competition in the banking sector has had direct implications for financial institutions’ approach to customers and how they define their business strategy. Considering that the current economic stance embraces innovation and technology as fundamental elements of strategic management and business and economic development, new approaches to the relationship between technological innovation and financial services are essential in achieving competitive advantage. Based on this premise, the purpose of this paper is to analyze the main effects of technological innovation on financial services at the bank branch level by evaluating responses from front office employees. The results show that information and communication technologies are an important lever in the modernization of the sector. Practical implications, strengths and limitations of our empirical study are also presented.Business PerspectivesRepositório da Universidade de LisboaReis, Joana R.G.Ferreira, Fernando A. F.Barata, José Monteiro2024-01-19T09:52:00Z20132013-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/29879engReis, Joana R.G.; Fernando A. F. Ferreira and José Monteiro Barata .(2013). “Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee”. Problems and Perspectives in Management, Vol. 11, No. 1: pp. 34-49. (Search PDF in 2024).1810-5467info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-21T01:35:47Zoai:www.repository.utl.pt:10400.5/29879Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:52:40.570345Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
title Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
spellingShingle Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
Reis, Joana R.G.
Bank Branch
Evolutionary Trends
Financial and Banking Services
Technological Innovation
title_short Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
title_full Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
title_fullStr Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
title_full_unstemmed Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
title_sort Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee
author Reis, Joana R.G.
author_facet Reis, Joana R.G.
Ferreira, Fernando A. F.
Barata, José Monteiro
author_role author
author2 Ferreira, Fernando A. F.
Barata, José Monteiro
author2_role author
author
dc.contributor.none.fl_str_mv Repositório da Universidade de Lisboa
dc.contributor.author.fl_str_mv Reis, Joana R.G.
Ferreira, Fernando A. F.
Barata, José Monteiro
dc.subject.por.fl_str_mv Bank Branch
Evolutionary Trends
Financial and Banking Services
Technological Innovation
topic Bank Branch
Evolutionary Trends
Financial and Banking Services
Technological Innovation
description It is widely recognized that the increased intensity of competition in the banking sector has had direct implications for financial institutions’ approach to customers and how they define their business strategy. Considering that the current economic stance embraces innovation and technology as fundamental elements of strategic management and business and economic development, new approaches to the relationship between technological innovation and financial services are essential in achieving competitive advantage. Based on this premise, the purpose of this paper is to analyze the main effects of technological innovation on financial services at the bank branch level by evaluating responses from front office employees. The results show that information and communication technologies are an important lever in the modernization of the sector. Practical implications, strengths and limitations of our empirical study are also presented.
publishDate 2013
dc.date.none.fl_str_mv 2013
2013-01-01T00:00:00Z
2024-01-19T09:52:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.5/29879
url http://hdl.handle.net/10400.5/29879
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Reis, Joana R.G.; Fernando A. F. Ferreira and José Monteiro Barata .(2013). “Technological innovation in banking services: an exploratory analysis to perceptions of the front office employee”. Problems and Perspectives in Management, Vol. 11, No. 1: pp. 34-49. (Search PDF in 2024).
1810-5467
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
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dc.publisher.none.fl_str_mv Business Perspectives
publisher.none.fl_str_mv Business Perspectives
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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