Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.14/38497 |
Resumo: | Quick-commerce has gained substantial importance in the era of online shopping. Throughout the global pandemic, many customers got even more used to ordering goods online, increasing their demands for quicker deliveries (Gramling et al., 2021). Fonte Negócios Online holds several businesses in the e-commerce market, having developed a new one in the wholesaler’s market: Recheio Express. The company’s main objective for this business is to provide fast deliveries with a maximum lead time of 02h00 and 30-minute delivery time windows. They intend on offering a fast, intuitive, and user-friendly experience throughout the whole website, accompanied by quick and efficient deliveries, enabling time-saving. The study’s main objective is to understand how operations combined with technology can make Recheio Express’ deliveries fast, enabling Quickcommerce. For the present study, in which it’s intended to understand and describe the main dimensions included in the company’s delivery process as well as the identification of possible improvements, a case study methodology was adopted. The data collection techniques were interviews allied to documental analysis. This enabled a better understanding of the overall business’ processes, operations, and used technology, as well as the identification of a few suggestions for future improvements, taking into consideration the study’s main pain points. The suggested improvements center mainly on strategies for increased speed and efficiency, such as implementing a routing algorithm and making a few adaptations to technologies already in place to reduce pain points. |
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Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio ExpressWholesalerQuick-commerceLast mileE-groceryE-commerceE-fulfilmentGrossistaDomínio/Área Científica::Ciências Sociais::Economia e GestãoQuick-commerce has gained substantial importance in the era of online shopping. Throughout the global pandemic, many customers got even more used to ordering goods online, increasing their demands for quicker deliveries (Gramling et al., 2021). Fonte Negócios Online holds several businesses in the e-commerce market, having developed a new one in the wholesaler’s market: Recheio Express. The company’s main objective for this business is to provide fast deliveries with a maximum lead time of 02h00 and 30-minute delivery time windows. They intend on offering a fast, intuitive, and user-friendly experience throughout the whole website, accompanied by quick and efficient deliveries, enabling time-saving. The study’s main objective is to understand how operations combined with technology can make Recheio Express’ deliveries fast, enabling Quickcommerce. For the present study, in which it’s intended to understand and describe the main dimensions included in the company’s delivery process as well as the identification of possible improvements, a case study methodology was adopted. The data collection techniques were interviews allied to documental analysis. This enabled a better understanding of the overall business’ processes, operations, and used technology, as well as the identification of a few suggestions for future improvements, taking into consideration the study’s main pain points. The suggested improvements center mainly on strategies for increased speed and efficiency, such as implementing a routing algorithm and making a few adaptations to technologies already in place to reduce pain points.Durante a pandemia global, muitos consumidores habituaram-se ainda mais a adquirir bens pela internet, tendo existido um acréscimo na exigência de entregas ainda mais rápidas. O Quick-commerce adquiriu, assim, uma importância significativa na era das compras online (Gramling et al., 2021). A Fonte Negócios Online detém vários negócios no mercado do ecommerce, tendo desenvolvido um novo projeto no mercado grossista: o Recheio Express. O principal objetivo da empresa para este negócio é fornecer entregas rápidas com um lead time de 02h00 e janelas de tempo de entrega de 30 minutos. A empresa pretende oferecer uma experiência rápida e intuitiva em todo o website, acompanhada de entregas céleres, permitindo a poupança de tempo. O principal objetivo do presente estudo é compreender de que forma as operações conjugadas com tecnologia permitem entregas rápidas por parte do Recheio Express, atingindo o Quick-commerce. Para o corrente estudo em que se pretende compreender e descrever quais as principais dimensões incluídas em todo o processo de entrega do Recheio Express e a identificação de possíveis melhorias, adotou-se a metodologia de estudo de caso. Assim sendo, a técnica de recolha de dados foi a entrevista aliada à análise documental. Permitiu-se, assim, uma melhor compreensão dos processos, operações e tecnologias utilizados na empresa, bem como a identificação de algumas sugestões para melhorias futuras, tendo em consideração os principais pain points indentificados durante o estudo. As melhorias sugeridas centram-se sobretudo em estratégias para rapidez e eficiência acrescidas, tais como a implementação de um algorítmo de rotas e algumas adaptações às tecnologias já utilizadas para a redução dos pain points.Andrade, António Manuel Valente deVeritati - Repositório Institucional da Universidade Católica PortuguesaSerrenho, Bárbara Maria Garcia Martins2023-02-03T01:30:35Z2022-07-122022-042022-07-12T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10400.14/38497TID:203042573enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-07-12T17:43:59Zoai:repositorio.ucp.pt:10400.14/38497Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:31:26.322177Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
title |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
spellingShingle |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express Serrenho, Bárbara Maria Garcia Martins Wholesaler Quick-commerce Last mile E-grocery E-commerce E-fulfilment Grossista Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
title_short |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
title_full |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
title_fullStr |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
title_full_unstemmed |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
title_sort |
Quick-commerce applied to the wholesaler’s market in Portugal : the case of Recheio Express |
author |
Serrenho, Bárbara Maria Garcia Martins |
author_facet |
Serrenho, Bárbara Maria Garcia Martins |
author_role |
author |
dc.contributor.none.fl_str_mv |
Andrade, António Manuel Valente de Veritati - Repositório Institucional da Universidade Católica Portuguesa |
dc.contributor.author.fl_str_mv |
Serrenho, Bárbara Maria Garcia Martins |
dc.subject.por.fl_str_mv |
Wholesaler Quick-commerce Last mile E-grocery E-commerce E-fulfilment Grossista Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
topic |
Wholesaler Quick-commerce Last mile E-grocery E-commerce E-fulfilment Grossista Domínio/Área Científica::Ciências Sociais::Economia e Gestão |
description |
Quick-commerce has gained substantial importance in the era of online shopping. Throughout the global pandemic, many customers got even more used to ordering goods online, increasing their demands for quicker deliveries (Gramling et al., 2021). Fonte Negócios Online holds several businesses in the e-commerce market, having developed a new one in the wholesaler’s market: Recheio Express. The company’s main objective for this business is to provide fast deliveries with a maximum lead time of 02h00 and 30-minute delivery time windows. They intend on offering a fast, intuitive, and user-friendly experience throughout the whole website, accompanied by quick and efficient deliveries, enabling time-saving. The study’s main objective is to understand how operations combined with technology can make Recheio Express’ deliveries fast, enabling Quickcommerce. For the present study, in which it’s intended to understand and describe the main dimensions included in the company’s delivery process as well as the identification of possible improvements, a case study methodology was adopted. The data collection techniques were interviews allied to documental analysis. This enabled a better understanding of the overall business’ processes, operations, and used technology, as well as the identification of a few suggestions for future improvements, taking into consideration the study’s main pain points. The suggested improvements center mainly on strategies for increased speed and efficiency, such as implementing a routing algorithm and making a few adaptations to technologies already in place to reduce pain points. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-07-12 2022-04 2022-07-12T00:00:00Z 2023-02-03T01:30:35Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.14/38497 TID:203042573 |
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http://hdl.handle.net/10400.14/38497 |
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TID:203042573 |
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eng |
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eng |
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info:eu-repo/semantics/openAccess |
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openAccess |
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application/pdf |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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