Auditoria da Informação em Bibliotecas Universitárias: Um estudo de caso no SISTEMOTECA da Universidade Federal de Campina Grande

• Autor(a) principal: Itapuana Soares Dias Gonçalves
• Data de Publicação: 2020
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://hdl.handle.net/10216/128566
• topic: Ciências da computação e da informação; Computer and information sciences

The study of information management in University Libraries has allowed to know the practice of the process of structuring and functioning of services related to the library, in terms of quality, stages and related methodologies. Studying information management is crucial for the success of information systems, in view of the possibility of the library manager acting in auditing and consulting, being fundamental for the systems to make information available to their real and potential users, in addition to enable continuous improvement of systems. Within this context, the present work aims to analyze, based on the guidelines for auditing management systems (ABNT / ISO 19011: 2018), the Library System of the Federal University of Campina Grande (SISTEMOTECA / UFCG) and to evaluate the library indicators performance based on ISO 11620: 2014, investigating possible improvements for Information Management. The research was developed through the application of questionnaires to users of the UFCG library central (undergraduate, master and doctoral students) and interviews with public servants in this sector. The development of the work was carried out with prior authorization from the university's managers and carried out online with both students and servers. With the data collected, the performance indicators of this sector were analyzed through the "percentage of target population reached" and "user satisfaction". With the results obtained, it was possible to notice that approximately 46% of the target population was reached and that the average satisfaction of users of the UFCG libraries is around "Good". In addition, several possible changes were identified to be made both in the SISTEMOTECA and in the structures of the UFCG libraries. Among these changes, the main ones were the need for a project to improve shelving signage so that users do not feel disoriented in the search domain; with regard to silence in the library, one of the suggested solutions to minimize the noise is constant awareness campaigns and a possible readjustment of the positions of the study tables. The library has been successful in reaching its target audience, but it needs to attract those who have not yet used it, for several reasons. Thus, it is necessary to promote its services more widely, with offers and training to attract more users so that they can enjoy all the benefits offered.