The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures
Autor(a) principal: | |
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Data de Publicação: | 2004 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/83483 |
Resumo: | In this article the authors develop a new measurement scale (the RELQUAL scale) to assess the degree of relationship quality between the exporting firm and the importer. Relationship quality is presented as a high order concept. Findings reveal that a better quality of the relationship results in a greater 1) amount of information sharing, 2) communication quality, 3) long-term orientation, as well as 4) satisfaction with the relationship. The four multi-item scales show strong evidence of reliability as well as convergent, discriminant and nomological validity in a sample of British exporters. Findings also reveal that relationship quality is positively and significantly associated with export performance. Suggestions for applying the measure in future research are presented. |
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The Relqual Scale: a Measure of Relationship Quality in Export Market VenturesRelationship QualityRelationship MarketingExport MarketingExport PerformanceIn this article the authors develop a new measurement scale (the RELQUAL scale) to assess the degree of relationship quality between the exporting firm and the importer. Relationship quality is presented as a high order concept. Findings reveal that a better quality of the relationship results in a greater 1) amount of information sharing, 2) communication quality, 3) long-term orientation, as well as 4) satisfaction with the relationship. The four multi-item scales show strong evidence of reliability as well as convergent, discriminant and nomological validity in a sample of British exporters. Findings also reveal that relationship quality is positively and significantly associated with export performance. Suggestions for applying the measure in future research are presented.Nova SBERUNLages, CarmenLages, Cristiana R.Lages, Luis Filipe2019-10-07T10:14:11Z20042004-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/83483engLages, Carmen, Lages, Cristiana Raquel and Lages, Luis Filipe, The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures (2004). FEUNL Working Paper Series No. 447info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:37:11Zoai:run.unl.pt:10362/83483Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:36:19.068409Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
title |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
spellingShingle |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures Lages, Carmen Relationship Quality Relationship Marketing Export Marketing Export Performance |
title_short |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
title_full |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
title_fullStr |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
title_full_unstemmed |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
title_sort |
The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures |
author |
Lages, Carmen |
author_facet |
Lages, Carmen Lages, Cristiana R. Lages, Luis Filipe |
author_role |
author |
author2 |
Lages, Cristiana R. Lages, Luis Filipe |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
RUN |
dc.contributor.author.fl_str_mv |
Lages, Carmen Lages, Cristiana R. Lages, Luis Filipe |
dc.subject.por.fl_str_mv |
Relationship Quality Relationship Marketing Export Marketing Export Performance |
topic |
Relationship Quality Relationship Marketing Export Marketing Export Performance |
description |
In this article the authors develop a new measurement scale (the RELQUAL scale) to assess the degree of relationship quality between the exporting firm and the importer. Relationship quality is presented as a high order concept. Findings reveal that a better quality of the relationship results in a greater 1) amount of information sharing, 2) communication quality, 3) long-term orientation, as well as 4) satisfaction with the relationship. The four multi-item scales show strong evidence of reliability as well as convergent, discriminant and nomological validity in a sample of British exporters. Findings also reveal that relationship quality is positively and significantly associated with export performance. Suggestions for applying the measure in future research are presented. |
publishDate |
2004 |
dc.date.none.fl_str_mv |
2004 2004-01-01T00:00:00Z 2019-10-07T10:14:11Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/83483 |
url |
http://hdl.handle.net/10362/83483 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Lages, Carmen, Lages, Cristiana Raquel and Lages, Luis Filipe, The Relqual Scale: a Measure of Relationship Quality in Export Market Ventures (2004). FEUNL Working Paper Series No. 447 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Nova SBE |
publisher.none.fl_str_mv |
Nova SBE |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799137982272241664 |