Improving elderly access to audiovisual and social media, using a multimodal human-computer interface

• Autor(a) principal: Teixeira, Vítor
• Data de Publicação: 2011
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/8405
• topic: Elderly; Multimodal interfaces; Usability evaluation; Speech; Gesture; Multi-touch; Idosos; Interfaces multimodais; Avaliação de usabilidade; Fala; Gestos; Multi-toque

With the growth of Internet and especially, the proliferation of social media services, an opportunity has emerged for greater social and technological integration of the elderly. However, the adoption of new technologies by this segment of the population is not always straightforward mainly due to the physical and cognitive difficulties that are typically associated with ageing. Thus, for elderly to take advantage of new technologies and services that can help improve their quality of life, barriers must be broken by designing solutions with those needs in mind from the start. The aim of this work is to verify whether Multimodal Human-Computer Interaction (MHCI) systems designed with Universal Accessibility principles, taking into account elderly specific requirements, facilitate the adoption and access to popular Social Media Services (SMSs) and Audiovisual Communication Services, thus potentially contributing to the elderly social and technological integration. A user study was initially conducted in order to learn about the limitations and requirements of elderly people with existing HCI, concerning particularly SMSs and Audiovisual Communication Services, such as Facebook or Windows Live Messenger (WLM). The results of the study, basically a set of new MHCI requirements, were used to inform further development and enhancement of a multimodal prototype previously proposed for mobility-impaired individuals, now targeting the elderly. The prototype allows connecting users with their social networks through a text, audio and video communication service and integrates with SMSs, using natural interaction modalities, like speech, touch and gesture. After the development stage a usability evaluation study was conducted. The study reveals that such multimodal solution could simplify accessibility to the supported services, through the provision of simpler to use interfaces, by adopting natural interaction modalities and by being more satisfying to use by the elderly population, than most of the current graphical user interfaces for those same services, such as Facebook.