Are we really competent? : Assessing organizational ability in delivering IT benefits
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10400.5/24701 |
Resumo: | Purpose – The purpose of this paper is to present organizational competencies for gaining information technology (IT) benefits within organizations. Following the analysis of 16 in-depth case studies, a set of six high level, fundamental competencies and 17 facilitating competencies are identified.Aframework for orchestrating the organizational competencies is also presented. The results of this research would be useful to academics in developing measures for assessing the level of organizational competence and for practitioners in identifying and nurturing competencies for organizational benefits realization. Design/methodology/approach – The methodology involved two phases. Phase 1 entailed conducting 16 extensive case studies. Case study methodology employed follows guidelines provided by Yin and Benbasat et al. Case studies are a suitable means to collect the data since the notion of competencies in delivering IT benefits has not been well understood in the literature. By analyzing and understanding the particular situation and factors in each organization in an in-depth manner, the paper develops a sound interpretation of the abilities that organizations need to have in place to deliver IT benefits. Findings – In order to gain business benefits from IT investments, organizations must develop competencies to exploit IT. These competencies involve individual skills and organizational processes that enable those skills to be effectively applied. This paper identifies 23 competencies categorized into fundamental and facilitating competencies that firms need to have in place if IT services are to be delivered adequately and business benefits achieved. Also developed is a network of competences based on the data collected in the 16 cases studied. Research limitations/implications – Like any research, this paper has its limitations. Given the qualitative and interpretive nature of the research, a lot of assertions are interpretations of the authors. While in the literature, this has been argued as a valid way to undertake research, clearly there are biases that creep into the research. Practical implications – The model of competencies presented forms a good basis for enterprises to fine-tune their abilities for harnessing IT. Originality/value – While management researchers have been researching the notion of organizational competence for a while, it has not been well considered in the information systems arena; it is felt that this research makes a positive contribution to that effect. |
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Are we really competent? : Assessing organizational ability in delivering IT benefitsInformation SystemsCompetencesBusiness Process Re-EngineeringPurpose – The purpose of this paper is to present organizational competencies for gaining information technology (IT) benefits within organizations. Following the analysis of 16 in-depth case studies, a set of six high level, fundamental competencies and 17 facilitating competencies are identified.Aframework for orchestrating the organizational competencies is also presented. The results of this research would be useful to academics in developing measures for assessing the level of organizational competence and for practitioners in identifying and nurturing competencies for organizational benefits realization. Design/methodology/approach – The methodology involved two phases. Phase 1 entailed conducting 16 extensive case studies. Case study methodology employed follows guidelines provided by Yin and Benbasat et al. Case studies are a suitable means to collect the data since the notion of competencies in delivering IT benefits has not been well understood in the literature. By analyzing and understanding the particular situation and factors in each organization in an in-depth manner, the paper develops a sound interpretation of the abilities that organizations need to have in place to deliver IT benefits. Findings – In order to gain business benefits from IT investments, organizations must develop competencies to exploit IT. These competencies involve individual skills and organizational processes that enable those skills to be effectively applied. This paper identifies 23 competencies categorized into fundamental and facilitating competencies that firms need to have in place if IT services are to be delivered adequately and business benefits achieved. Also developed is a network of competences based on the data collected in the 16 cases studied. Research limitations/implications – Like any research, this paper has its limitations. Given the qualitative and interpretive nature of the research, a lot of assertions are interpretations of the authors. While in the literature, this has been argued as a valid way to undertake research, clearly there are biases that creep into the research. Practical implications – The model of competencies presented forms a good basis for enterprises to fine-tune their abilities for harnessing IT. Originality/value – While management researchers have been researching the notion of organizational competence for a while, it has not been well considered in the information systems arena; it is felt that this research makes a positive contribution to that effect.Emerald Publishing LimitedRepositório da Universidade de LisboaCaldeira, MárioDhillon, Gurpreet2022-06-28T14:07:25Z20102010-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.5/24701engCaldeira, Mário and Gurpreet Dhillon. (2010). "Are we really competent? Assessing organizational ability in delivering IT benefit.". Business Process Management Journal, Vol. 16 No. 1: pp. 5-28.DOI 10.1108/14637151011017921info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-03-06T14:54:19Zoai:www.repository.utl.pt:10400.5/24701Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T17:08:41.168466Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
title |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
spellingShingle |
Are we really competent? : Assessing organizational ability in delivering IT benefits Caldeira, Mário Information Systems Competences Business Process Re-Engineering |
title_short |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
title_full |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
title_fullStr |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
title_full_unstemmed |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
title_sort |
Are we really competent? : Assessing organizational ability in delivering IT benefits |
author |
Caldeira, Mário |
author_facet |
Caldeira, Mário Dhillon, Gurpreet |
author_role |
author |
author2 |
Dhillon, Gurpreet |
author2_role |
author |
dc.contributor.none.fl_str_mv |
Repositório da Universidade de Lisboa |
dc.contributor.author.fl_str_mv |
Caldeira, Mário Dhillon, Gurpreet |
dc.subject.por.fl_str_mv |
Information Systems Competences Business Process Re-Engineering |
topic |
Information Systems Competences Business Process Re-Engineering |
description |
Purpose – The purpose of this paper is to present organizational competencies for gaining information technology (IT) benefits within organizations. Following the analysis of 16 in-depth case studies, a set of six high level, fundamental competencies and 17 facilitating competencies are identified.Aframework for orchestrating the organizational competencies is also presented. The results of this research would be useful to academics in developing measures for assessing the level of organizational competence and for practitioners in identifying and nurturing competencies for organizational benefits realization. Design/methodology/approach – The methodology involved two phases. Phase 1 entailed conducting 16 extensive case studies. Case study methodology employed follows guidelines provided by Yin and Benbasat et al. Case studies are a suitable means to collect the data since the notion of competencies in delivering IT benefits has not been well understood in the literature. By analyzing and understanding the particular situation and factors in each organization in an in-depth manner, the paper develops a sound interpretation of the abilities that organizations need to have in place to deliver IT benefits. Findings – In order to gain business benefits from IT investments, organizations must develop competencies to exploit IT. These competencies involve individual skills and organizational processes that enable those skills to be effectively applied. This paper identifies 23 competencies categorized into fundamental and facilitating competencies that firms need to have in place if IT services are to be delivered adequately and business benefits achieved. Also developed is a network of competences based on the data collected in the 16 cases studied. Research limitations/implications – Like any research, this paper has its limitations. Given the qualitative and interpretive nature of the research, a lot of assertions are interpretations of the authors. While in the literature, this has been argued as a valid way to undertake research, clearly there are biases that creep into the research. Practical implications – The model of competencies presented forms a good basis for enterprises to fine-tune their abilities for harnessing IT. Originality/value – While management researchers have been researching the notion of organizational competence for a while, it has not been well considered in the information systems arena; it is felt that this research makes a positive contribution to that effect. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010 2010-01-01T00:00:00Z 2022-06-28T14:07:25Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10400.5/24701 |
url |
http://hdl.handle.net/10400.5/24701 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Caldeira, Mário and Gurpreet Dhillon. (2010). "Are we really competent? Assessing organizational ability in delivering IT benefit.". Business Process Management Journal, Vol. 16 No. 1: pp. 5-28. DOI 10.1108/14637151011017921 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Emerald Publishing Limited |
publisher.none.fl_str_mv |
Emerald Publishing Limited |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799131181364543488 |