Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic?
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Tipo de documento: | Dissertação |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/24150 |
Resumo: | The 2019 coronavirus pandemic (COVID-19) has effects in the most diverse fields of our society, from mental health and lifestyle to commerce and education. A huge adaptation by the population and restructuring of habits was necessary to make progress in this new reality, leading several companies to reinvent the way they conducted their businesses and a complete metamorphosis of their business plans. As such, there was an interest in conducting this research to understand how consumer behaviour in Portuguese retail companies was affected by the lockdown in the country, aiming to identify the change in the purchase intention of consumers living in Portugal and what motivated this same change, allowing extracting information to help organizations in the decision making. Thus, 15,000 comments were collected from the social network Facebook referring to the pre-lockdown, lockdown, and post-lockdown period in Portugal. Then, data mining techniques and processes were used to clean the set of collected data and extract knowledge. Furthermore, an Intention Mining analysis was carried out to assess the collected comments and draw conclusions. Finally, the results of this study indicate a negative evolution in the purchase intention of consumers, verifying that the relationship with the company deteriorated and problems in the supply chain increased, indicating that it is necessary to redirect strategies to improve the service of customer support and distribution channels to meet customer satisfaction and may apply to other countries in similar contexts. |
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Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic?PandemicIntention miningData mining --Comportamento do consumidor -- Consumer behaviorPandemiaMineração de intençõesMineração de dadosThe 2019 coronavirus pandemic (COVID-19) has effects in the most diverse fields of our society, from mental health and lifestyle to commerce and education. A huge adaptation by the population and restructuring of habits was necessary to make progress in this new reality, leading several companies to reinvent the way they conducted their businesses and a complete metamorphosis of their business plans. As such, there was an interest in conducting this research to understand how consumer behaviour in Portuguese retail companies was affected by the lockdown in the country, aiming to identify the change in the purchase intention of consumers living in Portugal and what motivated this same change, allowing extracting information to help organizations in the decision making. Thus, 15,000 comments were collected from the social network Facebook referring to the pre-lockdown, lockdown, and post-lockdown period in Portugal. Then, data mining techniques and processes were used to clean the set of collected data and extract knowledge. Furthermore, an Intention Mining analysis was carried out to assess the collected comments and draw conclusions. Finally, the results of this study indicate a negative evolution in the purchase intention of consumers, verifying that the relationship with the company deteriorated and problems in the supply chain increased, indicating that it is necessary to redirect strategies to improve the service of customer support and distribution channels to meet customer satisfaction and may apply to other countries in similar contexts.A pandemia do coronavírus 2019 (COVID-19) tem efeitos nos mais diversos campos da sociedade, desde a saúde mental e estilo de vida, ao comércio e educação. Foi necessária uma enorme adaptação da população e reestruturação de hábitos para conseguir avançar nesta nova realidade, levando várias empresas a reinventar a forma como conduziam os seus negócios e a uma completa metamorfose dos respetivos planos de negócio. Como tal, surgiu o interesse em realizar esta investigação para compreender como o comportamento do consumidor nas empresas de retalho portuguesas foi afetado pelo confinamento no país, tendo como objetivo identificar a mudança na intenção de compra dos consumidores a viver em Portugal e o que motivou essa mesma mudança, permitindo extrair informações que permitam auxiliar na tomada de decisão das organizações. Assim, recolheram-se 15,000 comentários da rede social Facebook referentes ao período pré-confinamento, confinamento e pós-confinamento em Portugal. Em seguida, foram utilizados técnicas e processos de mineração de dados para limpeza do conjunto de dados recolhidos e extração de conhecimento. Ainda, realizou-se uma análise de mineração de intenções para avaliar os comentários recolhidos e extrair conclusões. Por fim, os resultados deste estudo indicam uma evolução negativa na intenção de compra dos consumidores, verificando-se que a relação com a empresa deteriorou-se e problemas ao nível da supply chain aumentaram, indicando ser necessário redirecionar as estratégias para melhorar o serviço de apoio ao cliente e os canais de distribuição para ir ao encontro da satisfação dos clientes, podendo ser aplicável a outros países em contextos semelhantes.2022-01-18T10:29:26Z2021-12-06T00:00:00Z2021-12-062021-11info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10071/24150TID:202839281engPereira, João Filipe Peixotoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:55:35Zoai:repositorio.iscte-iul.pt:10071/24150Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:28:18.941363Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
title |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
spellingShingle |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? Pereira, João Filipe Peixoto Pandemic Intention mining Data mining -- Comportamento do consumidor -- Consumer behavior Pandemia Mineração de intenções Mineração de dados |
title_short |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
title_full |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
title_fullStr |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
title_full_unstemmed |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
title_sort |
Can we sense shift in consumer behaviour in Portuguese retail companies due to the pandemic? |
author |
Pereira, João Filipe Peixoto |
author_facet |
Pereira, João Filipe Peixoto |
author_role |
author |
dc.contributor.author.fl_str_mv |
Pereira, João Filipe Peixoto |
dc.subject.por.fl_str_mv |
Pandemic Intention mining Data mining -- Comportamento do consumidor -- Consumer behavior Pandemia Mineração de intenções Mineração de dados |
topic |
Pandemic Intention mining Data mining -- Comportamento do consumidor -- Consumer behavior Pandemia Mineração de intenções Mineração de dados |
description |
The 2019 coronavirus pandemic (COVID-19) has effects in the most diverse fields of our society, from mental health and lifestyle to commerce and education. A huge adaptation by the population and restructuring of habits was necessary to make progress in this new reality, leading several companies to reinvent the way they conducted their businesses and a complete metamorphosis of their business plans. As such, there was an interest in conducting this research to understand how consumer behaviour in Portuguese retail companies was affected by the lockdown in the country, aiming to identify the change in the purchase intention of consumers living in Portugal and what motivated this same change, allowing extracting information to help organizations in the decision making. Thus, 15,000 comments were collected from the social network Facebook referring to the pre-lockdown, lockdown, and post-lockdown period in Portugal. Then, data mining techniques and processes were used to clean the set of collected data and extract knowledge. Furthermore, an Intention Mining analysis was carried out to assess the collected comments and draw conclusions. Finally, the results of this study indicate a negative evolution in the purchase intention of consumers, verifying that the relationship with the company deteriorated and problems in the supply chain increased, indicating that it is necessary to redirect strategies to improve the service of customer support and distribution channels to meet customer satisfaction and may apply to other countries in similar contexts. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-12-06T00:00:00Z 2021-12-06 2021-11 2022-01-18T10:29:26Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/masterThesis |
format |
masterThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/24150 TID:202839281 |
url |
http://hdl.handle.net/10071/24150 |
identifier_str_mv |
TID:202839281 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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