Antecedents and consequences of passenger satisfaction with the airport
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10316/88821 https://doi.org/10.1016/j.jairtraman.2020.101766 |
Resumo: | There is a growing interest in the passenger experience at the airport. Particularly, the relevance of passenger satisfaction has been emphasized. However, although different research approaches have been used, there is still a gap related to understanding the several relationships between aspects associated with passenger satisfaction with the airport. In this study, a comprehensive conceptual model, which includes the relationships between key antecedents and consequences of passenger satisfaction, was developed and examined. Using structural equation modeling analysis, several findings concerning passenger expectations, airport service quality, switching costs for changing airports, and passenger loyalty towards the airport are stressed |
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Antecedents and consequences of passenger satisfaction with the airportAirports; Passenger Satisfaction; Passenger Attitudes, Multi-Airport Region.There is a growing interest in the passenger experience at the airport. Particularly, the relevance of passenger satisfaction has been emphasized. However, although different research approaches have been used, there is still a gap related to understanding the several relationships between aspects associated with passenger satisfaction with the airport. In this study, a comprehensive conceptual model, which includes the relationships between key antecedents and consequences of passenger satisfaction, was developed and examined. Using structural equation modeling analysis, several findings concerning passenger expectations, airport service quality, switching costs for changing airports, and passenger loyalty towards the airport are stressed2020-01-12info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10316/88821http://hdl.handle.net/10316/88821https://doi.org/10.1016/j.jairtraman.2020.101766eng09696997https://www.sciencedirect.com/science/article/pii/S0969699718302679Bezerra, George C. L.Gomes, Carlos F.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2021-07-26T11:01:01ZPortal AgregadorONG |
dc.title.none.fl_str_mv |
Antecedents and consequences of passenger satisfaction with the airport |
title |
Antecedents and consequences of passenger satisfaction with the airport |
spellingShingle |
Antecedents and consequences of passenger satisfaction with the airport Bezerra, George C. L. Airports; Passenger Satisfaction; Passenger Attitudes, Multi-Airport Region. |
title_short |
Antecedents and consequences of passenger satisfaction with the airport |
title_full |
Antecedents and consequences of passenger satisfaction with the airport |
title_fullStr |
Antecedents and consequences of passenger satisfaction with the airport |
title_full_unstemmed |
Antecedents and consequences of passenger satisfaction with the airport |
title_sort |
Antecedents and consequences of passenger satisfaction with the airport |
author |
Bezerra, George C. L. |
author_facet |
Bezerra, George C. L. Gomes, Carlos F. |
author_role |
author |
author2 |
Gomes, Carlos F. |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Bezerra, George C. L. Gomes, Carlos F. |
dc.subject.por.fl_str_mv |
Airports; Passenger Satisfaction; Passenger Attitudes, Multi-Airport Region. |
topic |
Airports; Passenger Satisfaction; Passenger Attitudes, Multi-Airport Region. |
description |
There is a growing interest in the passenger experience at the airport. Particularly, the relevance of passenger satisfaction has been emphasized. However, although different research approaches have been used, there is still a gap related to understanding the several relationships between aspects associated with passenger satisfaction with the airport. In this study, a comprehensive conceptual model, which includes the relationships between key antecedents and consequences of passenger satisfaction, was developed and examined. Using structural equation modeling analysis, several findings concerning passenger expectations, airport service quality, switching costs for changing airports, and passenger loyalty towards the airport are stressed |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-01-12 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10316/88821 http://hdl.handle.net/10316/88821 https://doi.org/10.1016/j.jairtraman.2020.101766 |
url |
http://hdl.handle.net/10316/88821 https://doi.org/10.1016/j.jairtraman.2020.101766 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
09696997 https://www.sciencedirect.com/science/article/pii/S0969699718302679 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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1777302738708725761 |