Gamification under services: scoping review
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://doi.org/10.7559/gestaoedesenvolvimento.2019.372 |
Resumo: | Gamification, an innovative technological approach, has been increasingly used as a way to motivate the adoption of beneficial behaviors in users. The area of knowledge related to gamification applied to the context of services may translate into diverse benefits - personal, social, organizational, among others - and, as such, it is necessary to systematically and rigorously map the scientific production underlying this theme. As for the method, this article was based on a scoping review approach, analyzing the data through two applications - VOSViewer and Citespace - and starting from metrics made available by the Web of Science. Based on this, a bibliometric analysis encompassing several parameters was performed. It was concluded that scientific research on gamification and services is still at a very early stage of development. The analysis provided indicators that suggest that gamification is on a growth and expansion trajectory with respect to its application in services, with particular emphasis on health and education services. Finland seems to be the country that stands out most in terms of scientific production in this area. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Gamification under services: scoping reviewA gamificação no âmbito dos serviços: scoping reviewGamification, an innovative technological approach, has been increasingly used as a way to motivate the adoption of beneficial behaviors in users. The area of knowledge related to gamification applied to the context of services may translate into diverse benefits - personal, social, organizational, among others - and, as such, it is necessary to systematically and rigorously map the scientific production underlying this theme. As for the method, this article was based on a scoping review approach, analyzing the data through two applications - VOSViewer and Citespace - and starting from metrics made available by the Web of Science. Based on this, a bibliometric analysis encompassing several parameters was performed. It was concluded that scientific research on gamification and services is still at a very early stage of development. The analysis provided indicators that suggest that gamification is on a growth and expansion trajectory with respect to its application in services, with particular emphasis on health and education services. Finland seems to be the country that stands out most in terms of scientific production in this area.A gamificação, abordagem tecnológica inovadora, tem sido cada vez mais utilizada como forma de motivar a adoção de comportamentos benéficos nos utilizadores. A área do saber relativo à gamificação aplicada ao contexto dos serviços poderá traduzir-se em benefícios diversos – pessoais, sociais, organizacionais, entre outros – e, como tal, importa proceder ao mapeamento sistemático e rigoroso da produção científica subjacente a este tema. Quanto ao método, partiu-se de uma abordagem de scoping review, analisando-se os dados através de duas aplicações – VOSViewer e Citespace – e partindo de métricas disponibilizadas pela Web of Science. Com base nisso realizou-se uma análise bibliométrica englobando vários parâmetros. Concluiu-se que a investigação científica sobre a gamificação e os serviços está ainda numa fase de desenvolvimento muito inicial. A análise realizada forneceu indicadores que sugerem que a gamificação se encontra numa trajetória de crescimento e expansão no que respeita à sua aplicação no âmbito dos serviços, com particular ênfase nos serviços de saúde e de educação. A Finlândia parece ser o país que mais se destaca em termos de produção científica nesta área.Universidade Católica Portuguesa2019-09-11T00:00:00Zjournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.7559/gestaoedesenvolvimento.2019.372oai:ojs.revistas.ucp.pt:article/372Gestão e Desenvolvimento; No 27 (2019); 3-31Gestão e Desenvolvimento; n. 27 (2019); 3-312184-56380872-556X10.7559/gestaoedesenvolvimento.2019.n27reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/372https://doi.org/10.7559/gestaoedesenvolvimento.2019.372https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/372/877Direitos de Autor (c) 2019 Margarida Afonso, António Andradehttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessAfonso, MargaridaAndrade, António2022-09-23T15:47:16Zoai:ojs.revistas.ucp.pt:article/372Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:04:36.144422Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Gamification under services: scoping review A gamificação no âmbito dos serviços: scoping review |
title |
Gamification under services: scoping review |
spellingShingle |
Gamification under services: scoping review Afonso, Margarida |
title_short |
Gamification under services: scoping review |
title_full |
Gamification under services: scoping review |
title_fullStr |
Gamification under services: scoping review |
title_full_unstemmed |
Gamification under services: scoping review |
title_sort |
Gamification under services: scoping review |
author |
Afonso, Margarida |
author_facet |
Afonso, Margarida Andrade, António |
author_role |
author |
author2 |
Andrade, António |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Afonso, Margarida Andrade, António |
description |
Gamification, an innovative technological approach, has been increasingly used as a way to motivate the adoption of beneficial behaviors in users. The area of knowledge related to gamification applied to the context of services may translate into diverse benefits - personal, social, organizational, among others - and, as such, it is necessary to systematically and rigorously map the scientific production underlying this theme. As for the method, this article was based on a scoping review approach, analyzing the data through two applications - VOSViewer and Citespace - and starting from metrics made available by the Web of Science. Based on this, a bibliometric analysis encompassing several parameters was performed. It was concluded that scientific research on gamification and services is still at a very early stage of development. The analysis provided indicators that suggest that gamification is on a growth and expansion trajectory with respect to its application in services, with particular emphasis on health and education services. Finland seems to be the country that stands out most in terms of scientific production in this area. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-09-11T00:00:00Z |
dc.type.driver.fl_str_mv |
journal article info:eu-repo/semantics/article |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://doi.org/10.7559/gestaoedesenvolvimento.2019.372 oai:ojs.revistas.ucp.pt:article/372 |
url |
https://doi.org/10.7559/gestaoedesenvolvimento.2019.372 |
identifier_str_mv |
oai:ojs.revistas.ucp.pt:article/372 |
dc.language.iso.fl_str_mv |
por |
language |
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dc.relation.none.fl_str_mv |
https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/372 https://doi.org/10.7559/gestaoedesenvolvimento.2019.372 https://revistas.ucp.pt/index.php/gestaoedesenvolvimento/article/view/372/877 |
dc.rights.driver.fl_str_mv |
Direitos de Autor (c) 2019 Margarida Afonso, António Andrade http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Direitos de Autor (c) 2019 Margarida Afonso, António Andrade http://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Universidade Católica Portuguesa |
publisher.none.fl_str_mv |
Universidade Católica Portuguesa |
dc.source.none.fl_str_mv |
Gestão e Desenvolvimento; No 27 (2019); 3-31 Gestão e Desenvolvimento; n. 27 (2019); 3-31 2184-5638 0872-556X 10.7559/gestaoedesenvolvimento.2019.n27 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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