Human resources analytics module at Quidgest: One more step for human resources to become a true strategic partner

• Autor(a) principal: Gaspar, Miguel Fontes de Araújo
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/24623
• topic: Recursos humanos -- Human resources; Analytics; System development life cycle; Sistema de informação -- Information system; TIC -- Tecnologias da informação e comunicação -- ICT Information and communication technology

Analytics has been a source of competitive advantage due to improved decision-making processes in several business areas. Organizations have reported gains in efficiency and effectiveness based on the implementation of data-driven strategies. However, Human Resources (HR) professionals have been struggling to implement Analytics processes and are missing out on the opportunity of using data to improve organizational performance and truly become a Business Strategic Partner. This Enterprise Project aims to contribute to shortening that gap. It sets out to gather and elicit business, user, functional, and nonfunctional requirements for a new Human Resources Analytics Module (HRAM) at Quidgest, a Portuguese Technological Consultancy company that develops Human Resources Information Systems. The gathering and elicitation of requirements were done through Interviews, a Questionnaire, and 2 Joint Application Development (JAD) Sessions. A Value Proposition Canvas was developed to convey a fit between the system’s main functionalities and HR Professionals’ needs based on those requirements. The relevance of this project is two-folded: First, when developed, the new Analytics Module can become a new revenue stream for Quidgest and a way to maintain and improve its competitiveness in the market; Second, HR Professionals may find a new tool that meets their needs towards implementing Analytics processes and take a step forward in becoming a Strategic Partner. The conclusion of this project also sets out to suggest the next steps for the Module Development and implementation.