A systematic literature review on hospitality analytics
Autor(a) principal: | |
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Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/20614 |
Resumo: | With the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools. |
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A systematic literature review on hospitality analyticsAnalyticsBusiness analyticsHospitalityHotelsLiterature reviewWith the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools.IGI Global2020-07-20T13:55:06Z2020-01-01T00:00:00Z20202021-01-19T14:55:10Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/20614eng1947-359110.4018/IJBIR.20200701.oa2Rodrigues, J. P.Sousa, M.Brochado, A.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:01:48Zoai:repositorio.iscte-iul.pt:10071/20614Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:33:09.832585Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
A systematic literature review on hospitality analytics |
title |
A systematic literature review on hospitality analytics |
spellingShingle |
A systematic literature review on hospitality analytics Rodrigues, J. P. Analytics Business analytics Hospitality Hotels Literature review |
title_short |
A systematic literature review on hospitality analytics |
title_full |
A systematic literature review on hospitality analytics |
title_fullStr |
A systematic literature review on hospitality analytics |
title_full_unstemmed |
A systematic literature review on hospitality analytics |
title_sort |
A systematic literature review on hospitality analytics |
author |
Rodrigues, J. P. |
author_facet |
Rodrigues, J. P. Sousa, M. Brochado, A. |
author_role |
author |
author2 |
Sousa, M. Brochado, A. |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Rodrigues, J. P. Sousa, M. Brochado, A. |
dc.subject.por.fl_str_mv |
Analytics Business analytics Hospitality Hotels Literature review |
topic |
Analytics Business analytics Hospitality Hotels Literature review |
description |
With the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020-07-20T13:55:06Z 2020-01-01T00:00:00Z 2020 2021-01-19T14:55:10Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/20614 |
url |
http://hdl.handle.net/10071/20614 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
1947-3591 10.4018/IJBIR.20200701.oa2 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
IGI Global |
publisher.none.fl_str_mv |
IGI Global |
dc.source.none.fl_str_mv |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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