A systematic literature review on hospitality analytics

Detalhes bibliográficos
Autor(a) principal: Rodrigues, J. P.
Data de Publicação: 2020
Outros Autores: Sousa, M., Brochado, A.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/20614
Resumo: With the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools.
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spelling A systematic literature review on hospitality analyticsAnalyticsBusiness analyticsHospitalityHotelsLiterature reviewWith the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools.IGI Global2020-07-20T13:55:06Z2020-01-01T00:00:00Z20202021-01-19T14:55:10Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/20614eng1947-359110.4018/IJBIR.20200701.oa2Rodrigues, J. P.Sousa, M.Brochado, A.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:01:48Zoai:repositorio.iscte-iul.pt:10071/20614Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:33:09.832585Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv A systematic literature review on hospitality analytics
title A systematic literature review on hospitality analytics
spellingShingle A systematic literature review on hospitality analytics
Rodrigues, J. P.
Analytics
Business analytics
Hospitality
Hotels
Literature review
title_short A systematic literature review on hospitality analytics
title_full A systematic literature review on hospitality analytics
title_fullStr A systematic literature review on hospitality analytics
title_full_unstemmed A systematic literature review on hospitality analytics
title_sort A systematic literature review on hospitality analytics
author Rodrigues, J. P.
author_facet Rodrigues, J. P.
Sousa, M.
Brochado, A.
author_role author
author2 Sousa, M.
Brochado, A.
author2_role author
author
dc.contributor.author.fl_str_mv Rodrigues, J. P.
Sousa, M.
Brochado, A.
dc.subject.por.fl_str_mv Analytics
Business analytics
Hospitality
Hotels
Literature review
topic Analytics
Business analytics
Hospitality
Hotels
Literature review
description With the growth of data generated by all systems involved in a hotel, terms like big data and business analytics (BA) gain strength within the hotel industry. Business analytics can be used in hospitality management to increase business knowledge and to improve the decision-making process. This study's main questions are: RQ1 – Which are the main research attributes studied in the past two decades related to analytics in the hospitality sector? RQ2 – What are the main differences between business intelligence and business analytics? RQ3 – What are the main trends in business analytics? RQ4 – Which are the main business intelligence perceptions and beliefs? To answer these research questions, this article provides a literature review to systematize the research made in business analytics information systems in the hospitality industry. The results can help identify different research attributes and the most relevant theories developed in the past two decades related to business analytics tools.
publishDate 2020
dc.date.none.fl_str_mv 2020-07-20T13:55:06Z
2020-01-01T00:00:00Z
2020
2021-01-19T14:55:10Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
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language eng
dc.relation.none.fl_str_mv 1947-3591
10.4018/IJBIR.20200701.oa2
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dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv IGI Global
publisher.none.fl_str_mv IGI Global
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