Digital transformation and knowledge management in the public sector

Detalhes bibliográficos
Autor(a) principal: Alvarenga, Ana
Data de Publicação: 2020
Outros Autores: Matos, Florinda, Godina, Radu, Matias, João C. O.
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/105972
Resumo: UID/CPO/04058/2019 UIDB/00667/2020
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spelling Digital transformation and knowledge management in the public sectorDigital governmentDigital transformationKnowledge managementPublic administrationPublic sectorGeography, Planning and DevelopmentRenewable Energy, Sustainability and the EnvironmentManagement, Monitoring, Policy and LawSDG 7 - Affordable and Clean EnergySDG 8 - Decent Work and Economic GrowthUID/CPO/04058/2019 UIDB/00667/2020Digitizing public services is, at the moment, an essential necessity for numerous governments around the world. An improved government through digitization will not only have a growing effect on businesses, but it will also be able to intensify citizen engagement and push for economic growth. During the last 10 years more countries have progressively begun to provide digital services to their citizens. Therefore, in order to address this development, the purpose of this paper is to analyze the evolution of the digital government literature in order to describe the aspects of digital transformation in the public sector and how it is related to knowledge management. In this study the methodology is quantitative and it is based on a review and a survey made with the main goal being the estimation from several collected data on how the digital transformation process in the Public Administration takes place and what its relationship is with knowledge management. The review study is based on articles found on Scopus database and it addresses the role that digital government research plays in the theory and practice of knowledge management. In the survey study, 54 employees working for the services of the two governmental areas of the Portuguese Ministry of the Environment were surveyed. The results show that the research on the theme is still at an exploratory stage due to the lack of studies relating digital government to knowledge management effectiveness in the public sector. The results also show that the success of digital government seems to be related with the quality of the organizations' knowledge management, complementing each other for significant improvements in the public sector. In terms of originality, this study aims to contribute and stimulate data-driven discussions regarding the impacts of the digital transformation in the public sector and their relation with the implementation of knowledge management practices. The results offer insights into future research needs.UNIDEMI - Unidade de Investigação e Desenvolvimento em Engenharia Mecânica e IndustrialDEMI - Departamento de Engenharia Mecânica e IndustrialRUNAlvarenga, AnaMatos, FlorindaGodina, RaduMatias, João C. O.2020-10-20T22:46:44Z2020-072020-07-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/105972eng2071-1050PURE: 19771787https://doi.org/10.3390/su12145824info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T04:51:12Zoai:run.unl.pt:10362/105972Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:40:38.608903Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Digital transformation and knowledge management in the public sector
title Digital transformation and knowledge management in the public sector
spellingShingle Digital transformation and knowledge management in the public sector
Alvarenga, Ana
Digital government
Digital transformation
Knowledge management
Public administration
Public sector
Geography, Planning and Development
Renewable Energy, Sustainability and the Environment
Management, Monitoring, Policy and Law
SDG 7 - Affordable and Clean Energy
SDG 8 - Decent Work and Economic Growth
title_short Digital transformation and knowledge management in the public sector
title_full Digital transformation and knowledge management in the public sector
title_fullStr Digital transformation and knowledge management in the public sector
title_full_unstemmed Digital transformation and knowledge management in the public sector
title_sort Digital transformation and knowledge management in the public sector
author Alvarenga, Ana
author_facet Alvarenga, Ana
Matos, Florinda
Godina, Radu
Matias, João C. O.
author_role author
author2 Matos, Florinda
Godina, Radu
Matias, João C. O.
author2_role author
author
author
dc.contributor.none.fl_str_mv UNIDEMI - Unidade de Investigação e Desenvolvimento em Engenharia Mecânica e Industrial
DEMI - Departamento de Engenharia Mecânica e Industrial
RUN
dc.contributor.author.fl_str_mv Alvarenga, Ana
Matos, Florinda
Godina, Radu
Matias, João C. O.
dc.subject.por.fl_str_mv Digital government
Digital transformation
Knowledge management
Public administration
Public sector
Geography, Planning and Development
Renewable Energy, Sustainability and the Environment
Management, Monitoring, Policy and Law
SDG 7 - Affordable and Clean Energy
SDG 8 - Decent Work and Economic Growth
topic Digital government
Digital transformation
Knowledge management
Public administration
Public sector
Geography, Planning and Development
Renewable Energy, Sustainability and the Environment
Management, Monitoring, Policy and Law
SDG 7 - Affordable and Clean Energy
SDG 8 - Decent Work and Economic Growth
description UID/CPO/04058/2019 UIDB/00667/2020
publishDate 2020
dc.date.none.fl_str_mv 2020-10-20T22:46:44Z
2020-07
2020-07-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/105972
url http://hdl.handle.net/10362/105972
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 2071-1050
PURE: 19771787
https://doi.org/10.3390/su12145824
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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