Gestão de informação de componentes de software: o caso de estudo da empresa Skrey Software

• Autor(a) principal: Maria José Dias Lourenço
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://hdl.handle.net/10216/135646
• topic: Ciências da comunicação; Media and communications

When we associate knowledge management with software development, its main objective is to improve the productivity of each organization, to guarantee a continuous improvement of its products and services, and, consequently, to bring competitive advantage to the organization. This reality is achieved when the organization manages to make its workflow effective and efficient, transforming implicit and explicit knowledge into accessible organizational knowledge promoting self-learning. It was identified growing recognition of the importance of knowledge and content management for the area, however, they only focus the investment in the use of new technologies and not in the good practices that should accompany. Nowadays, this type of organization follows more and more the principles established in the agile manifesto, focusing on communication, knowledge sharing, and frequent feedback from the customer, which encourages a constant collaboration between all the members of the organization and the customers. This dissertation focuses on the design of a process for the information management of software components, to improve knowledge and content management practices through the development of technical and user documentation. It should be noted that a document in software engineering is something that describes the product that is being developed and contains instructions for its use, having characteristics to be concise and understandable. The methodology followed guarantees that all the company's needs are identified, through constant validation and management. As a result, it was created a process tailored to the reality of the company and based on what was previously identified in the literature review, however, the work developed is aimed only at software modules, components of small dimensions and complexity that guarantee certain features to the solution created, contrary to what was previously found. With the work developed, it is expected a greater involvement of the company in information management practices, contributing to greater involvement of the information science in the software development area that still presents several gaps.