Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website

Detalhes bibliográficos
Autor(a) principal: Alcántara-Pilar, Juan Miguel
Data de Publicação: 2015
Outros Autores: Del Barrio-García, Salvador, Crespo-Almendros, Esmeralda
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://tmstudies.net/index.php/ectms/article/view/753
Resumo: The purpose of this paper is to empirically analyze the influence of culture on the relationships among perceived risk, perceived usability and satisfaction online, in two cultures: Spain (high uncertainty avoidance and low individualism) and the United Kingdom (low uncertainty avoidance and high individualism). The sample comprised 314 Internet users, 119 of whom were Spanish and 195 British. They were asked to browse the experimental website of a fictitious tourist destination. The findings indicated that there are significant differences between the direct influence of perceived risk on perceived usability and also the indirect relationship between perceived risk and satisfaction online during browsing of the tourist website, and that these differences are moderated by the uncertainty avoidance dimension.
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spelling Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist websitePerceived risk online, perceived usability, satisfaction online, uncertainty avoidance, individualism.The purpose of this paper is to empirically analyze the influence of culture on the relationships among perceived risk, perceived usability and satisfaction online, in two cultures: Spain (high uncertainty avoidance and low individualism) and the United Kingdom (low uncertainty avoidance and high individualism). The sample comprised 314 Internet users, 119 of whom were Spanish and 195 British. They were asked to browse the experimental website of a fictitious tourist destination. The findings indicated that there are significant differences between the direct influence of perceived risk on perceived usability and also the indirect relationship between perceived risk and satisfaction online during browsing of the tourist website, and that these differences are moderated by the uncertainty avoidance dimension.University of Algarve2015-03-10T00:00:00Zjournal articlejournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/753oai:ojs.pkp.sfu.ca:article/753Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 15-24Tourism & Management Studies; Vol 11, No 1 (2015); 15-24Tourism & Management Studies; Vol 11, No 1 (2015); 15-24Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 15-242182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/753https://tmstudies.net/index.php/ectms/article/view/753/1303Copyright (c) 2016 Tourism & Management Studieshttp://creativecommons.org/licenses/by-nc-nd/4.0info:eu-repo/semantics/openAccessAlcántara-Pilar, Juan MiguelDel Barrio-García, SalvadorCrespo-Almendros, Esmeralda2022-10-05T04:16:55ZPortal AgregadorONG
dc.title.none.fl_str_mv Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
title Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
spellingShingle Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
Alcántara-Pilar, Juan Miguel
Perceived risk online, perceived usability, satisfaction online, uncertainty avoidance, individualism.
title_short Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
title_full Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
title_fullStr Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
title_full_unstemmed Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
title_sort Cross-cultural comparison of the relationships among perceived risk online, perceived usability and satisfaction during browsing of a tourist website
author Alcántara-Pilar, Juan Miguel
author_facet Alcántara-Pilar, Juan Miguel
Del Barrio-García, Salvador
Crespo-Almendros, Esmeralda
author_role author
author2 Del Barrio-García, Salvador
Crespo-Almendros, Esmeralda
author2_role author
author
dc.contributor.author.fl_str_mv Alcántara-Pilar, Juan Miguel
Del Barrio-García, Salvador
Crespo-Almendros, Esmeralda
dc.subject.por.fl_str_mv Perceived risk online, perceived usability, satisfaction online, uncertainty avoidance, individualism.
topic Perceived risk online, perceived usability, satisfaction online, uncertainty avoidance, individualism.
description The purpose of this paper is to empirically analyze the influence of culture on the relationships among perceived risk, perceived usability and satisfaction online, in two cultures: Spain (high uncertainty avoidance and low individualism) and the United Kingdom (low uncertainty avoidance and high individualism). The sample comprised 314 Internet users, 119 of whom were Spanish and 195 British. They were asked to browse the experimental website of a fictitious tourist destination. The findings indicated that there are significant differences between the direct influence of perceived risk on perceived usability and also the indirect relationship between perceived risk and satisfaction online during browsing of the tourist website, and that these differences are moderated by the uncertainty avoidance dimension.
publishDate 2015
dc.date.none.fl_str_mv 2015-03-10T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/753
oai:ojs.pkp.sfu.ca:article/753
url https://tmstudies.net/index.php/ectms/article/view/753
identifier_str_mv oai:ojs.pkp.sfu.ca:article/753
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv https://tmstudies.net/index.php/ectms/article/view/753
https://tmstudies.net/index.php/ectms/article/view/753/1303
dc.rights.driver.fl_str_mv Copyright (c) 2016 Tourism & Management Studies
http://creativecommons.org/licenses/by-nc-nd/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2016 Tourism & Management Studies
http://creativecommons.org/licenses/by-nc-nd/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv University of Algarve
publisher.none.fl_str_mv University of Algarve
dc.source.none.fl_str_mv Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 15-24
Tourism & Management Studies; Vol 11, No 1 (2015); 15-24
Tourism & Management Studies; Vol 11, No 1 (2015); 15-24
Revista Encontros Científicos - Tourism & Management Studies; Vol 11, No 1 (2015); 15-24
2182-8466
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
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