Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool
Autor(a) principal: | |
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Data de Publicação: | 2010 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10174/6099 |
Resumo: | It’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? For each institution to know the weak and strong points, the threats and opportunities of a service, a degree, a course, etc. is a matter of survival. But survival is not enough we must innovate and that is equal to quality. This study presents the various aspects relating to issues of quality, the model Common Assessment Framework, the diagnosis and the main results obtained by the use of questionnaire surveys applied to some students, internal clients and managers of Academic Services of the University of Évora. The main objective of the study was to assess the grade of satisfaction with the quality of service, the performance of all stakeholders, and hence the sustainability of this service. Some strengths, weaknesses and suggestions for continuous improvement are also presented. |
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Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework toolQualityCommon Assessment Framework (CAF)Grade of SatisfactionQuality AssessmentIt’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? For each institution to know the weak and strong points, the threats and opportunities of a service, a degree, a course, etc. is a matter of survival. But survival is not enough we must innovate and that is equal to quality. This study presents the various aspects relating to issues of quality, the model Common Assessment Framework, the diagnosis and the main results obtained by the use of questionnaire surveys applied to some students, internal clients and managers of Academic Services of the University of Évora. The main objective of the study was to assess the grade of satisfaction with the quality of service, the performance of all stakeholders, and hence the sustainability of this service. Some strengths, weaknesses and suggestions for continuous improvement are also presented.Faculdade de Economia da Universidade de Coimbra2012-11-29T12:29:23Z2012-11-292010-09-04T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/6099http://hdl.handle.net/10174/6099engNOGUEIRO, Teresa e Margarida Saraiva (2010) “Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool”, in Proceedings of 13h Toulon-Veron Conference – Organizational Excellence in Services , Faculdade de Economia da Universidade de Coimbra, pp. 227-241. ISBN: 978-972-9344-04-6. Coimbra – Portugal, 4 September 2010227-241978-972-9344-04-6Proceedings of 13h Toulon-Veron Conference – Organizational Excellence in ServicesGESndmsaraiva@uevora.pt661Nogueiro, TeresaSaraiva, Margaridainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:45:10Zoai:dspace.uevora.pt:10174/6099Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:00:53.688245Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
title |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
spellingShingle |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool Nogueiro, Teresa Quality Common Assessment Framework (CAF) Grade of Satisfaction Quality Assessment |
title_short |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
title_full |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
title_fullStr |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
title_full_unstemmed |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
title_sort |
Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool |
author |
Nogueiro, Teresa |
author_facet |
Nogueiro, Teresa Saraiva, Margarida |
author_role |
author |
author2 |
Saraiva, Margarida |
author2_role |
author |
dc.contributor.author.fl_str_mv |
Nogueiro, Teresa Saraiva, Margarida |
dc.subject.por.fl_str_mv |
Quality Common Assessment Framework (CAF) Grade of Satisfaction Quality Assessment |
topic |
Quality Common Assessment Framework (CAF) Grade of Satisfaction Quality Assessment |
description |
It’s urgent to evaluate quality. But we wonder how to evaluate it? Why is it important? The degrees, the courses, the services that support all the University,…What? To evaluate the quality of degrees/courses taught on a Higher Superior Institution it was approved legislation to make compulsory its evaluation. What about the structures that support all the life of a Higher Superior Institution? Shouldn’t their quality also be evaluated? What happens if, for instance, the Academic Services doesn’t work properly or collapse? For each institution to know the weak and strong points, the threats and opportunities of a service, a degree, a course, etc. is a matter of survival. But survival is not enough we must innovate and that is equal to quality. This study presents the various aspects relating to issues of quality, the model Common Assessment Framework, the diagnosis and the main results obtained by the use of questionnaire surveys applied to some students, internal clients and managers of Academic Services of the University of Évora. The main objective of the study was to assess the grade of satisfaction with the quality of service, the performance of all stakeholders, and hence the sustainability of this service. Some strengths, weaknesses and suggestions for continuous improvement are also presented. |
publishDate |
2010 |
dc.date.none.fl_str_mv |
2010-09-04T00:00:00Z 2012-11-29T12:29:23Z 2012-11-29 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10174/6099 http://hdl.handle.net/10174/6099 |
url |
http://hdl.handle.net/10174/6099 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
NOGUEIRO, Teresa e Margarida Saraiva (2010) “Quality in academic services of the University of Évora: the implementation of the Common Assessment Framework tool”, in Proceedings of 13h Toulon-Veron Conference – Organizational Excellence in Services , Faculdade de Economia da Universidade de Coimbra, pp. 227-241. ISBN: 978-972-9344-04-6. Coimbra – Portugal, 4 September 2010 227-241 978-972-9344-04-6 Proceedings of 13h Toulon-Veron Conference – Organizational Excellence in Services GES nd msaraiva@uevora.pt 661 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Faculdade de Economia da Universidade de Coimbra |
publisher.none.fl_str_mv |
Faculdade de Economia da Universidade de Coimbra |
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reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799136492526764032 |