The importance of training & development practices to retain talent in the hospitality industry

• Autor(a) principal: Maria Inês Marques Pereira, Maria Inês Marques
• Data de Publicação: 2023
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10362/163021
• topic: Hospitality industry; Employee retention; Talent management; Training & development; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

The hospitality industry is increasingly being challenged in retaining talent. As a result, organizations experience high turnover rates. Through Human Resources Management (HRM) approaches, hospitality organizations may increase retention rates, by adopting soft HRM practices. Hence, the current study aims to evaluate how soft HRM affects job satisfaction and employee retention within the hospitality industry, by conducting a deeper analysis of the application of HRM practices. Included is the implementation of training and development programs. To support the current study, qualitative and quantitative research was conducted on employees of the Hilton Diagonal Mar hotel in Barcelona, Spain. The results revealed that job satisfaction is not entirely fostered by increasing salary, however more closely related to the quality of the work environment, a strong sense of empowerment and leadership, continuous training, work-life balance, reputation and recognition of the hotel's brand image, and employees' individual characteristics. Based on the study's findings, the co-authors suggest a conceptual model to address the challenge of retaining talented people.