Diagnostic use of the system SIAPE-Saúde: people, structures and processes in a public organization

• Autor(a) principal: Schuster, Marcelo da Silva
• Data de Publicação: 2013
• Outros Autores: Dias, Valéria da Veiga, Batistella, Luciana Batistella
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.34624/ei.v0i7.6019

The evolution of technology provides new ways of planning, management and control of the work, but these new forms need to be aligned with the organization's goals. The implementation of a new system brings many benefits the administrative point of view, but set up as a novelty which implies awareness of its relevance with users, training and adequacy of existing limitations, as well as reconfiguration to better serve users. This article aims to diagnose the impacts of the implementation process and system utilization SIAPE-Health, by raising its positives and improvements resulting from the use of an organizational design and analysis related processes. For this we used the strategy of case study data collection through observation, documentary research and application of interviews with employees using the system described. Notably, evidence from this study that besides the inconsistencies of the system, the lack of options releases and other operational problems, there is a difficulty in understanding the processes and work routines, creating an overlap of activities and responsibilities. The solutions of the problems identified by users in general are beyond the reach of the same in terms of responsibility and skills needed, creating a need for the involvement of employees to better adapt the system to your everyday reality and subsequent reconfiguration of the same.