Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers

Detalhes bibliográficos
Autor(a) principal: Gonçalves, Mariana
Data de Publicação: 2016
Outros Autores: Matos, Marlene
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://www.actamedicaportuguesa.com/revista/index.php/amp/article/view/7121
Resumo: Introduction: Cultural diversity places increased demands on services to multicultural populations, so the development of cultural competence by help professionals is currently a concern in institutional practices.Material and Methods: This study evaluated the perception of cultural competence of help professional of three distinct areas: health services, social services and criminal police. Through an online questionnaire, we questioned the perception of cultural competence, at four dimensions: cultural awareness, cultural knowledge, technical skills, and organizational support. There were 610 participants, mostly female (58%), with a mean age of 39.74 years, developing activity in the social area (37%), health (33%) or the police (30%).Results: The professionals showed, in general, a positive perception of their cultural competence. Those who had formative experiences on the subject and had more time service, perceived themselves, significantly, as more culturally competent. Significant differences were found between professionals from different areas: health professionals were more effective in terms of technical skills, the social workers at the level of cultural knowledge and polices at the level of cultural awareness. Health professionals were the ones that showed a lower perception at the level of organizational support.Discussion: Despite the positive perception that technicians have about their awareness and knowledge of the values, norms and customs of immigrant communities, they realize technical aptitude as less positive, showing difficulty in practical application of their knowledge.Conclusions: Cultural competence has implications for good professional practice in serving multicultural populations, being urgent to invest in the development of culturally competent interventions to ensure more effective services, namely in hospitals and health centres.
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spelling Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police OfficersCompetência Cultural na Intervenção com Imigrantes: Uma Análise Comparativa entre Profissionais da Saúde, da Área Social e PolíciasAttitude of Health PersonnelCultural CompetencyEmigrants and Immigrants.Atitude do Pessoal de SaúdeCompetência CulturalConhecimentosAtitudes e Prática em SaúdeEmigrantes e Imigrantes.Introduction: Cultural diversity places increased demands on services to multicultural populations, so the development of cultural competence by help professionals is currently a concern in institutional practices.Material and Methods: This study evaluated the perception of cultural competence of help professional of three distinct areas: health services, social services and criminal police. Through an online questionnaire, we questioned the perception of cultural competence, at four dimensions: cultural awareness, cultural knowledge, technical skills, and organizational support. There were 610 participants, mostly female (58%), with a mean age of 39.74 years, developing activity in the social area (37%), health (33%) or the police (30%).Results: The professionals showed, in general, a positive perception of their cultural competence. Those who had formative experiences on the subject and had more time service, perceived themselves, significantly, as more culturally competent. Significant differences were found between professionals from different areas: health professionals were more effective in terms of technical skills, the social workers at the level of cultural knowledge and polices at the level of cultural awareness. Health professionals were the ones that showed a lower perception at the level of organizational support.Discussion: Despite the positive perception that technicians have about their awareness and knowledge of the values, norms and customs of immigrant communities, they realize technical aptitude as less positive, showing difficulty in practical application of their knowledge.Conclusions: Cultural competence has implications for good professional practice in serving multicultural populations, being urgent to invest in the development of culturally competent interventions to ensure more effective services, namely in hospitals and health centres.Introdução: A diversidade cultural coloca exigências acrescidas no atendimento a populações multiculturais, pelo que o desenvolvimentode competências culturais por parte dos profissionais de ajuda é, atualmente, uma preocupação ao nível das práticas institucionais.Material e Métodos: Este estudo avaliou a perceção sobre competência cultural dos profissionais de ajuda de três áreas distintas: serviços de saúde, serviços sociais e órgãos de polícia criminal. Através de um questionário online analisámos a perceção sobre a competência cultural, avaliada em quatro dimensões: consciência cultural, conhecimento cultural, aptidões técnicas, apoio organizacional. Os 610 participantes eram maioritariamente do sexo feminino (58%), com média de idade de 39,74 anos, desenvolvia atividade na área social (37%), da saúde (33%) ou nas polícias (30%).Resultados: Os profissionais revelaram, em geral, uma perceção positiva da sua competência cultural. Aqueles que beneficiaram mais experiências formativas sobre o tema e possuíam mais tempo de serviço percecionaram-se, de forma significativa, como mais competentes culturalmente. Foram encontradas diferenças significativas entre os profissionais das diferentes áreas: os profissionais de saúde percecionavam-se como mais eficazes ao nível das aptidões técnicas, os profissionais da área social ao nível do conhecimento cultural e os polícias ao nível da consciência cultural. Os profissionais de saúde foram os que revelaram uma menor perceção no que respeita ao apoio organizacional.Discussão: Apesar da perceção positiva que os técnicos têm acerca da sua consciência e conhecimento sobre os valores, normas e costumes das comunidades imigrantes com as quais trabalham, percecionam a sua aptidão técnica como menos positiva, mostrando dificuldade na aplicação prática desses conhecimentos.Conclusão: A competência cultural tem implicações para uma boa prática profissional no atendimento de populações multiculturais, sendo urgente investir no desenvolvimento de intervenções culturalmente competentes, de forma a garantir atuações mais eficazes nomeadamente nos hospitais e nos centros de saúde.Ordem dos Médicos2016-10-31info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfapplication/pdfhttps://www.actamedicaportuguesa.com/revista/index.php/amp/article/view/7121oai:ojs.www.actamedicaportuguesa.com:article/7121Acta Médica Portuguesa; Vol. 29 No. 10 (2016): October; 629-638Acta Médica Portuguesa; Vol. 29 N.º 10 (2016): Outubro; 629-6381646-07580870-399Xreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://www.actamedicaportuguesa.com/revista/index.php/amp/article/view/7121https://www.actamedicaportuguesa.com/revista/index.php/amp/article/view/7121/4786https://www.actamedicaportuguesa.com/revista/index.php/amp/article/view/7121/8480Direitos de Autor (c) 2016 Acta Médica Portuguesainfo:eu-repo/semantics/openAccessGonçalves, MarianaMatos, Marlene2022-12-20T11:05:06Zoai:ojs.www.actamedicaportuguesa.com:article/7121Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:19:24.884925Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
Competência Cultural na Intervenção com Imigrantes: Uma Análise Comparativa entre Profissionais da Saúde, da Área Social e Polícias
title Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
spellingShingle Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
Gonçalves, Mariana
Attitude of Health Personnel
Cultural Competency
Emigrants and Immigrants.
Atitude do Pessoal de Saúde
Competência Cultural
Conhecimentos
Atitudes e Prática em Saúde
Emigrantes e Imigrantes.
title_short Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
title_full Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
title_fullStr Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
title_full_unstemmed Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
title_sort Cultural Competence in Intervention with Immigrants: A Comparative Analysis Between Health Professionals, Social Workers and Police Officers
author Gonçalves, Mariana
author_facet Gonçalves, Mariana
Matos, Marlene
author_role author
author2 Matos, Marlene
author2_role author
dc.contributor.author.fl_str_mv Gonçalves, Mariana
Matos, Marlene
dc.subject.por.fl_str_mv Attitude of Health Personnel
Cultural Competency
Emigrants and Immigrants.
Atitude do Pessoal de Saúde
Competência Cultural
Conhecimentos
Atitudes e Prática em Saúde
Emigrantes e Imigrantes.
topic Attitude of Health Personnel
Cultural Competency
Emigrants and Immigrants.
Atitude do Pessoal de Saúde
Competência Cultural
Conhecimentos
Atitudes e Prática em Saúde
Emigrantes e Imigrantes.
description Introduction: Cultural diversity places increased demands on services to multicultural populations, so the development of cultural competence by help professionals is currently a concern in institutional practices.Material and Methods: This study evaluated the perception of cultural competence of help professional of three distinct areas: health services, social services and criminal police. Through an online questionnaire, we questioned the perception of cultural competence, at four dimensions: cultural awareness, cultural knowledge, technical skills, and organizational support. There were 610 participants, mostly female (58%), with a mean age of 39.74 years, developing activity in the social area (37%), health (33%) or the police (30%).Results: The professionals showed, in general, a positive perception of their cultural competence. Those who had formative experiences on the subject and had more time service, perceived themselves, significantly, as more culturally competent. Significant differences were found between professionals from different areas: health professionals were more effective in terms of technical skills, the social workers at the level of cultural knowledge and polices at the level of cultural awareness. Health professionals were the ones that showed a lower perception at the level of organizational support.Discussion: Despite the positive perception that technicians have about their awareness and knowledge of the values, norms and customs of immigrant communities, they realize technical aptitude as less positive, showing difficulty in practical application of their knowledge.Conclusions: Cultural competence has implications for good professional practice in serving multicultural populations, being urgent to invest in the development of culturally competent interventions to ensure more effective services, namely in hospitals and health centres.
publishDate 2016
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https://www.actamedicaportuguesa.com/revista/index.php/amp/article/view/7121/8480
dc.rights.driver.fl_str_mv Direitos de Autor (c) 2016 Acta Médica Portuguesa
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dc.publisher.none.fl_str_mv Ordem dos Médicos
publisher.none.fl_str_mv Ordem dos Médicos
dc.source.none.fl_str_mv Acta Médica Portuguesa; Vol. 29 No. 10 (2016): October; 629-638
Acta Médica Portuguesa; Vol. 29 N.º 10 (2016): Outubro; 629-638
1646-0758
0870-399X
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