Performance evaluation of public hospitals in China: A case-based account

• Autor(a) principal: Bowen Lyu
• Data de Publicação: 2021
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10071/23710
• topic: Desempenho organizacional -- Organizational performance; Public hospitals; Avaliação do desempenho -- Performance evaluation; Healthcare reform in China; Hospitais públicos; Reforma da saúde na China

Public healthcare provision is a fundamental right of people but also one that has heavy economic burden to society and the State. The shared challenged across the world has been to provide the best possible service without losing financial sustainability. China’s latest healthcare reform has been striving to achieve this purpose. Among the policies, the introduction of a systematic performance evaluation of public hospitals in underway. Its nature follows that of an index that comprehends dimensions, measures and KPIs. These are not sufficiently known, and this study is intended to offer a comprehensive view on these conceptions and indicators from three hospitals in China. For that purpose, it reports on the content of 17 interviews and documental analysis. Findings show that the multidimensional nature of organizational performance is integrated into the measurements. They also show that the philosophy shifted into patient orientation with most importance attached to patient satisfaction and efficiency measures that support this satisfaction. Employee satisfaction is also considered but to a lesser extent. The system has implemented the philosophy of the 2009 reform, but the relative importance of dimensions and indicators is yet not fully understood which may create the next challenge for the healthcare system.