Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys
Autor(a) principal: | |
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Data de Publicação: | 2017 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10071/14522 |
Resumo: | Despite the acknowledged influence of call patterns on contact and response rates in telephone surveys, this relationship is scarcely investigated in mobile CATI surveys. This paper evaluates the effect of call patterns on the likelihood of making contact and of obtaining an interview in a mobile CATI survey and thus furthers the understanding of the potential of mobile phones as a survey mode. Findings reveal that the likelihood of making contact and of obtaining an interview is not uniform across days of the week or times of the day – Tuesdays and Wednesdays are the worst days to make contact and obtain cooperation; weekends are good for successful callbacks. Additionally, longer time lags between consecutive calls do not favour the likelihood of contact or of interview and it is very difficult to interview mobile phone numbers with a call history with many “voicemail” and “rings but no answer” outcomes. |
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spelling |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveysLikelihood of contactLikelihood of interviewMobile phonesSurveysDespite the acknowledged influence of call patterns on contact and response rates in telephone surveys, this relationship is scarcely investigated in mobile CATI surveys. This paper evaluates the effect of call patterns on the likelihood of making contact and of obtaining an interview in a mobile CATI survey and thus furthers the understanding of the potential of mobile phones as a survey mode. Findings reveal that the likelihood of making contact and of obtaining an interview is not uniform across days of the week or times of the day – Tuesdays and Wednesdays are the worst days to make contact and obtain cooperation; weekends are good for successful callbacks. Additionally, longer time lags between consecutive calls do not favour the likelihood of contact or of interview and it is very difficult to interview mobile phone numbers with a call history with many “voicemail” and “rings but no answer” outcomes.FORS and GESIS2017-10-20T10:25:35Z2017-01-01T00:00:00Z20172019-04-02T15:01:20Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10071/14522eng2296-475410.13094/SMIF-2017-00003Vicente, P.Marques, C.Reis, E.info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T18:02:02Zoai:repositorio.iscte-iul.pt:10071/14522Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:33:21.352634Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
title |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
spellingShingle |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys Vicente, P. Likelihood of contact Likelihood of interview Mobile phones Surveys |
title_short |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
title_full |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
title_fullStr |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
title_full_unstemmed |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
title_sort |
Effects of call patterns on the likelihood of contact and of interview in mobile CATI surveys |
author |
Vicente, P. |
author_facet |
Vicente, P. Marques, C. Reis, E. |
author_role |
author |
author2 |
Marques, C. Reis, E. |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Vicente, P. Marques, C. Reis, E. |
dc.subject.por.fl_str_mv |
Likelihood of contact Likelihood of interview Mobile phones Surveys |
topic |
Likelihood of contact Likelihood of interview Mobile phones Surveys |
description |
Despite the acknowledged influence of call patterns on contact and response rates in telephone surveys, this relationship is scarcely investigated in mobile CATI surveys. This paper evaluates the effect of call patterns on the likelihood of making contact and of obtaining an interview in a mobile CATI survey and thus furthers the understanding of the potential of mobile phones as a survey mode. Findings reveal that the likelihood of making contact and of obtaining an interview is not uniform across days of the week or times of the day – Tuesdays and Wednesdays are the worst days to make contact and obtain cooperation; weekends are good for successful callbacks. Additionally, longer time lags between consecutive calls do not favour the likelihood of contact or of interview and it is very difficult to interview mobile phone numbers with a call history with many “voicemail” and “rings but no answer” outcomes. |
publishDate |
2017 |
dc.date.none.fl_str_mv |
2017-10-20T10:25:35Z 2017-01-01T00:00:00Z 2017 2019-04-02T15:01:20Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10071/14522 |
url |
http://hdl.handle.net/10071/14522 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2296-4754 10.13094/SMIF-2017-00003 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
FORS and GESIS |
publisher.none.fl_str_mv |
FORS and GESIS |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
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1799134895474212864 |