A Percepção da Competência Interpessoal na Obtenção de Resultados: Relatos de Líderes e Liderados do Setor Jurídico

• Autor(a) principal: Ferreira da Silva, Silvia Letícia
• Data de Publicação: 2023
• Outros Autores: Junior, Jose Aurelio da Silva, Pontes III, Pe. Joaquim Fernando, Pinho, Ana Paula Moreno, Pitombeira, Suzete Suzana Rocha
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: https://doi.org/10.31211/interacoes.n45.2023.a6
• topic: Competências gerenciais; Competências interpessoais; Liderança; Managerial skills; Interpersonal skills; Leadership; Habilidades directivas; Habilidades interpersonales; Liderazgo

The Perception of Interpersonal Competence in Obtaining Results: Reports From Leaders and Followers in the Legal Sector This article examines interpersonal competence as a relevant factor for achieving results, from the perspective of leaders and subordinates in the legal sector of a company in Fortaleza/CE. The research was conducted using a qualitative, exploratory-descriptive approach, through a single case study involving semi-structured interviews with 4 (four) leaders and 4 (four) subordinates. Data were analyzed using content analysis. The results indicate that interpersonal competence involves communication skills, empathy, respect, teamwork, commitment, problem-solving, among others. Interpersonal competence can contribute to improving relationships between leaders and subordinates, generating respect and trust among employees, facilitating results, and increasing leaders’ credibility. However, there was a discrepancy between the perception of leaders and subordinates regarding the quality of interpersonal relationships in the department: satisfactory for leaders and deficient for subordinates. Issues not addressed in the literature, such as internal communication and trust in delegation, reveal factors that impact problem resolution. Organizations aiming to achieve strategic objectives are advised to invest in the development of interpersonal competencies to overcome this gap, align expectations, and strengthen relationships to optimize results.