Profile of use of information about quality related costs
Autor(a) principal: | |
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Data de Publicação: | 2013 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10174/9739 |
Resumo: | This work focuses on the broad topic of quality related costs (QRC), which has been largely discussed in the literature. Nevertheless, one of the least studied issues relates to the way companies use information about QRC. In this research the profile of use of information on QRC is analyzed considering the model proposed by Simons (1991), from which it is possible to distinguish between an interactive and a diagnostic profile. The analysis of the data collected through a questionnaire survey to a sample of Portuguese certified companies (PCCs) involved the application of factor analysis, cluster analysis, one-way ANOVA and discriminant analysis. The results show that a substantial part of PCCs use the information on QRC according to an interactive and diagnostic profile. Managers of these companies use information about QRC to set goals, monitor their implementation and motivate participants (according to a diagnostic profile), but also to foster organizational learning, the emergence of new ideas and strategies (according to an interactive profile). About 30% of companies favor a diagnostic profile of use of the information. However, about 32% of companies report negative values for both profiles, indicating that these companies undertake initiatives to prepare the information on QRC but their leaders do not use it in the management process. |
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Profile of use of information about quality related costsQuality related costsInteractive and diagnostic systemsInformation to managementThis work focuses on the broad topic of quality related costs (QRC), which has been largely discussed in the literature. Nevertheless, one of the least studied issues relates to the way companies use information about QRC. In this research the profile of use of information on QRC is analyzed considering the model proposed by Simons (1991), from which it is possible to distinguish between an interactive and a diagnostic profile. The analysis of the data collected through a questionnaire survey to a sample of Portuguese certified companies (PCCs) involved the application of factor analysis, cluster analysis, one-way ANOVA and discriminant analysis. The results show that a substantial part of PCCs use the information on QRC according to an interactive and diagnostic profile. Managers of these companies use information about QRC to set goals, monitor their implementation and motivate participants (according to a diagnostic profile), but also to foster organizational learning, the emergence of new ideas and strategies (according to an interactive profile). About 30% of companies favor a diagnostic profile of use of the information. However, about 32% of companies report negative values for both profiles, indicating that these companies undertake initiatives to prepare the information on QRC but their leaders do not use it in the management process.Faculty of Administration, University of Ljubljana2014-01-17T16:38:29Z2014-01-172013-08-30T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/9739http://hdl.handle.net/10174/9739engPIRES A., Casas Novas J., Coelho A., Saraiva M. (2013) “Profile of use of information about quality related costs” in Procedings of 16th Toulon-Verona (ICQSS) Conference “Excellence in Services” – International Conference on Quality and Service Sciences, Stanka Setnikar-Cankar, Primož Pevcin, Rudi Rozman, Mateja Bregant & Zlatko Malić (Ed.). ISBN: 9788890432736. Faculty of Administration, University of Ljubljana, Ljubljana, Slovenia, 30 August, 20139788890432736Procedings of 16th Toulon-Verona (ICQSS) Conference “Excellence in Services” – International Conference on Quality and Service Sciencesantonio.pires@estsetubal.ips.ptjlnovas@uevora.ptaida.j.coelho@gmail.commsaraiva@uevora.pt661Pires, António RamosNovas, Jorge CasasCoelho, AidaSaraiva, Margaridainfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:51:58Zoai:dspace.uevora.pt:10174/9739Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:03:46.725472Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Profile of use of information about quality related costs |
title |
Profile of use of information about quality related costs |
spellingShingle |
Profile of use of information about quality related costs Pires, António Ramos Quality related costs Interactive and diagnostic systems Information to management |
title_short |
Profile of use of information about quality related costs |
title_full |
Profile of use of information about quality related costs |
title_fullStr |
Profile of use of information about quality related costs |
title_full_unstemmed |
Profile of use of information about quality related costs |
title_sort |
Profile of use of information about quality related costs |
author |
Pires, António Ramos |
author_facet |
Pires, António Ramos Novas, Jorge Casas Coelho, Aida Saraiva, Margarida |
author_role |
author |
author2 |
Novas, Jorge Casas Coelho, Aida Saraiva, Margarida |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Pires, António Ramos Novas, Jorge Casas Coelho, Aida Saraiva, Margarida |
dc.subject.por.fl_str_mv |
Quality related costs Interactive and diagnostic systems Information to management |
topic |
Quality related costs Interactive and diagnostic systems Information to management |
description |
This work focuses on the broad topic of quality related costs (QRC), which has been largely discussed in the literature. Nevertheless, one of the least studied issues relates to the way companies use information about QRC. In this research the profile of use of information on QRC is analyzed considering the model proposed by Simons (1991), from which it is possible to distinguish between an interactive and a diagnostic profile. The analysis of the data collected through a questionnaire survey to a sample of Portuguese certified companies (PCCs) involved the application of factor analysis, cluster analysis, one-way ANOVA and discriminant analysis. The results show that a substantial part of PCCs use the information on QRC according to an interactive and diagnostic profile. Managers of these companies use information about QRC to set goals, monitor their implementation and motivate participants (according to a diagnostic profile), but also to foster organizational learning, the emergence of new ideas and strategies (according to an interactive profile). About 30% of companies favor a diagnostic profile of use of the information. However, about 32% of companies report negative values for both profiles, indicating that these companies undertake initiatives to prepare the information on QRC but their leaders do not use it in the management process. |
publishDate |
2013 |
dc.date.none.fl_str_mv |
2013-08-30T00:00:00Z 2014-01-17T16:38:29Z 2014-01-17 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10174/9739 http://hdl.handle.net/10174/9739 |
url |
http://hdl.handle.net/10174/9739 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
PIRES A., Casas Novas J., Coelho A., Saraiva M. (2013) “Profile of use of information about quality related costs” in Procedings of 16th Toulon-Verona (ICQSS) Conference “Excellence in Services” – International Conference on Quality and Service Sciences, Stanka Setnikar-Cankar, Primož Pevcin, Rudi Rozman, Mateja Bregant & Zlatko Malić (Ed.). ISBN: 9788890432736. Faculty of Administration, University of Ljubljana, Ljubljana, Slovenia, 30 August, 2013 9788890432736 Procedings of 16th Toulon-Verona (ICQSS) Conference “Excellence in Services” – International Conference on Quality and Service Sciences antonio.pires@estsetubal.ips.pt jlnovas@uevora.pt aida.j.coelho@gmail.com msaraiva@uevora.pt 661 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Faculty of Administration, University of Ljubljana |
publisher.none.fl_str_mv |
Faculty of Administration, University of Ljubljana |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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