Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.

Detalhes bibliográficos
Autor(a) principal: Sousa, Áurea
Data de Publicação: 2013
Outros Autores: Tomás, Licínio Manuel Vicente, Silva, Osvaldo, Bacelar-Nicolau, Helena
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.3/2663
Resumo: Special edition of the European Scientific Journal (ESJ): Conference proceedings: 1st Annual International Interdisciplinary Conference AIIC 2013, 24-26 April, Azores Islands, Portugal.
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spelling Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.Ascendent Hierarchical Cluster AnalysisSymbolic DataAffinity CoefficientVL MethodologySpecial edition of the European Scientific Journal (ESJ): Conference proceedings: 1st Annual International Interdisciplinary Conference AIIC 2013, 24-26 April, Azores Islands, Portugal.This paper re-examines and deepens the study of a portion of the data collected within the context of a wider 2007 research project conducted in the Autonomous Region of Azores. The 2007 study aimed to understand users’ habits, attitudes and cultural practices, concerning reading and utilization of different library services, archives and museums. Based upon knowledge that only data analysis of a representative sample can supply, the study aimed to identify the aspects that should be prioritized in a process of restructuring the cultural services of leisure and reading to be implemented. This paper, utilizing data from the 2007 study, presents some results from the Ascendant Hierarchical Cluster Analysis (AHCA) of symbolic objects, according to the treatment to which they were submitted. These objects are described by different symbolic attributes pertaining to the latent variable ‘Degree of Satisfaction’. This variable was evaluated according to different dimensions of on-the-spot reading and consultation services. The aggregation criteria used in this study belong to a parametric family of methods and the similarity measure used is the weighted generalized affinity coefficient, for symbolic data. The validation of the clustering results is based on some validation measures.European Scientific Institute (www.eujournal.org)Repositório da Universidade dos AçoresSousa, ÁureaTomás, Licínio Manuel VicenteSilva, OsvaldoBacelar-Nicolau, Helena2014-02-03T11:01:41Z2013-062013-06-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.3/2663engSousa, Áurea; Tomás, L.; Silva, O.; Bacelar-Nicolau, H. (2013). "Symbolic Data Analysis for the Assessment of User Satisfaction: an application to reading rooms services". European Scientific Journal (ESJ), June 2013/Special/Edition (3), 39-48, ISSN: 1857-7881 (Print), 1857-7431 (Online).1857 - 7881 (Print)info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2022-12-20T14:30:32Zoai:repositorio.uac.pt:10400.3/2663Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T16:25:20.770034Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
title Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
spellingShingle Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
Sousa, Áurea
Ascendent Hierarchical Cluster Analysis
Symbolic Data
Affinity Coefficient
VL Methodology
title_short Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
title_full Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
title_fullStr Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
title_full_unstemmed Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
title_sort Symbolic Data Analysis for the Assessment of User Satisfaction: An Application to Reading Rooms Services.
author Sousa, Áurea
author_facet Sousa, Áurea
Tomás, Licínio Manuel Vicente
Silva, Osvaldo
Bacelar-Nicolau, Helena
author_role author
author2 Tomás, Licínio Manuel Vicente
Silva, Osvaldo
Bacelar-Nicolau, Helena
author2_role author
author
author
dc.contributor.none.fl_str_mv Repositório da Universidade dos Açores
dc.contributor.author.fl_str_mv Sousa, Áurea
Tomás, Licínio Manuel Vicente
Silva, Osvaldo
Bacelar-Nicolau, Helena
dc.subject.por.fl_str_mv Ascendent Hierarchical Cluster Analysis
Symbolic Data
Affinity Coefficient
VL Methodology
topic Ascendent Hierarchical Cluster Analysis
Symbolic Data
Affinity Coefficient
VL Methodology
description Special edition of the European Scientific Journal (ESJ): Conference proceedings: 1st Annual International Interdisciplinary Conference AIIC 2013, 24-26 April, Azores Islands, Portugal.
publishDate 2013
dc.date.none.fl_str_mv 2013-06
2013-06-01T00:00:00Z
2014-02-03T11:01:41Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10400.3/2663
url http://hdl.handle.net/10400.3/2663
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Sousa, Áurea; Tomás, L.; Silva, O.; Bacelar-Nicolau, H. (2013). "Symbolic Data Analysis for the Assessment of User Satisfaction: an application to reading rooms services". European Scientific Journal (ESJ), June 2013/Special/Edition (3), 39-48, ISSN: 1857-7881 (Print), 1857-7431 (Online).
1857 - 7881 (Print)
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv European Scientific Institute (www.eujournal.org)
publisher.none.fl_str_mv European Scientific Institute (www.eujournal.org)
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
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reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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