Virtual customer service: building your chatbot
Autor(a) principal: | |
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Data de Publicação: | 2019 |
Outros Autores: | , |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/1822/71684 |
Resumo: | Nowadays, there is a significant evolution in the simulation of conversations with humans through chats. These chatbots provide an improvement in organizational efficiency and enhance the performance in supporting customers and partners. That is why they are increasingly a trend on the web. There are several solutions to conversational virtual agents and chatbots at this time. Many of these solutions have built-in artificial intelligence, natural language processing, and understanding systems. This research aims to build a roadmap for those who want to develop a virtual assistant using a framework or a pre-built solution. This work compares the several products related to chatbots providing information that helps one to find the best solution for each case. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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7160 |
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Virtual customer service: building your chatbotChatbotConversational virtual agentCRMCustomer relationship managementVirtual assistantNowadays, there is a significant evolution in the simulation of conversations with humans through chats. These chatbots provide an improvement in organizational efficiency and enhance the performance in supporting customers and partners. That is why they are increasingly a trend on the web. There are several solutions to conversational virtual agents and chatbots at this time. Many of these solutions have built-in artificial intelligence, natural language processing, and understanding systems. This research aims to build a roadmap for those who want to develop a virtual assistant using a framework or a pre-built solution. This work compares the several products related to chatbots providing information that helps one to find the best solution for each case.INCT-EN - Instituto Nacional de Ciência e Tecnologia para Excitotoxicidade e Neuroproteção(UID/CEC/00319/2019)Association for Computing Machinery (ACM)Universidade do MinhoSousa, David N.Brito, Miguel A.Argainha, Carlos2019-092019-09-01T00:00:00Zconference paperinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/1822/71684eng978-1-4503-7232-910.1145/3361785.3361805https://dl.acm.org/doi/abs/10.1145/3361785.3361805info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-11T04:51:05Zoai:repositorium.sdum.uminho.pt:1822/71684Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-11T04:51:05Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Virtual customer service: building your chatbot |
title |
Virtual customer service: building your chatbot |
spellingShingle |
Virtual customer service: building your chatbot Sousa, David N. Chatbot Conversational virtual agent CRM Customer relationship management Virtual assistant |
title_short |
Virtual customer service: building your chatbot |
title_full |
Virtual customer service: building your chatbot |
title_fullStr |
Virtual customer service: building your chatbot |
title_full_unstemmed |
Virtual customer service: building your chatbot |
title_sort |
Virtual customer service: building your chatbot |
author |
Sousa, David N. |
author_facet |
Sousa, David N. Brito, Miguel A. Argainha, Carlos |
author_role |
author |
author2 |
Brito, Miguel A. Argainha, Carlos |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Sousa, David N. Brito, Miguel A. Argainha, Carlos |
dc.subject.por.fl_str_mv |
Chatbot Conversational virtual agent CRM Customer relationship management Virtual assistant |
topic |
Chatbot Conversational virtual agent CRM Customer relationship management Virtual assistant |
description |
Nowadays, there is a significant evolution in the simulation of conversations with humans through chats. These chatbots provide an improvement in organizational efficiency and enhance the performance in supporting customers and partners. That is why they are increasingly a trend on the web. There are several solutions to conversational virtual agents and chatbots at this time. Many of these solutions have built-in artificial intelligence, natural language processing, and understanding systems. This research aims to build a roadmap for those who want to develop a virtual assistant using a framework or a pre-built solution. This work compares the several products related to chatbots providing information that helps one to find the best solution for each case. |
publishDate |
2019 |
dc.date.none.fl_str_mv |
2019-09 2019-09-01T00:00:00Z |
dc.type.driver.fl_str_mv |
conference paper |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/1822/71684 |
url |
http://hdl.handle.net/1822/71684 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
978-1-4503-7232-9 10.1145/3361785.3361805 https://dl.acm.org/doi/abs/10.1145/3361785.3361805 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Association for Computing Machinery (ACM) |
publisher.none.fl_str_mv |
Association for Computing Machinery (ACM) |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
mluisa.alvim@gmail.com |
_version_ |
1817544438368436224 |