Virtual customer service: building your chatbot

Detalhes bibliográficos
Autor(a) principal: Sousa, David N.
Data de Publicação: 2019
Outros Autores: Brito, Miguel A., Argainha, Carlos
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/1822/71684
Resumo: Nowadays, there is a significant evolution in the simulation of conversations with humans through chats. These chatbots provide an improvement in organizational efficiency and enhance the performance in supporting customers and partners. That is why they are increasingly a trend on the web. There are several solutions to conversational virtual agents and chatbots at this time. Many of these solutions have built-in artificial intelligence, natural language processing, and understanding systems. This research aims to build a roadmap for those who want to develop a virtual assistant using a framework or a pre-built solution. This work compares the several products related to chatbots providing information that helps one to find the best solution for each case.
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spelling Virtual customer service: building your chatbotChatbotConversational virtual agentCRMCustomer relationship managementVirtual assistantNowadays, there is a significant evolution in the simulation of conversations with humans through chats. These chatbots provide an improvement in organizational efficiency and enhance the performance in supporting customers and partners. That is why they are increasingly a trend on the web. There are several solutions to conversational virtual agents and chatbots at this time. Many of these solutions have built-in artificial intelligence, natural language processing, and understanding systems. This research aims to build a roadmap for those who want to develop a virtual assistant using a framework or a pre-built solution. This work compares the several products related to chatbots providing information that helps one to find the best solution for each case.INCT-EN - Instituto Nacional de Ciência e Tecnologia para Excitotoxicidade e Neuroproteção(UID/CEC/00319/2019)Association for Computing Machinery (ACM)Universidade do MinhoSousa, David N.Brito, Miguel A.Argainha, Carlos2019-092019-09-01T00:00:00Zconference paperinfo:eu-repo/semantics/publishedVersionapplication/pdfhttp://hdl.handle.net/1822/71684eng978-1-4503-7232-910.1145/3361785.3361805https://dl.acm.org/doi/abs/10.1145/3361785.3361805info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-05-11T04:51:05Zoai:repositorium.sdum.uminho.pt:1822/71684Portal AgregadorONGhttps://www.rcaap.pt/oai/openairemluisa.alvim@gmail.comopendoar:71602024-05-11T04:51:05Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Virtual customer service: building your chatbot
title Virtual customer service: building your chatbot
spellingShingle Virtual customer service: building your chatbot
Sousa, David N.
Chatbot
Conversational virtual agent
CRM
Customer relationship management
Virtual assistant
title_short Virtual customer service: building your chatbot
title_full Virtual customer service: building your chatbot
title_fullStr Virtual customer service: building your chatbot
title_full_unstemmed Virtual customer service: building your chatbot
title_sort Virtual customer service: building your chatbot
author Sousa, David N.
author_facet Sousa, David N.
Brito, Miguel A.
Argainha, Carlos
author_role author
author2 Brito, Miguel A.
Argainha, Carlos
author2_role author
author
dc.contributor.none.fl_str_mv Universidade do Minho
dc.contributor.author.fl_str_mv Sousa, David N.
Brito, Miguel A.
Argainha, Carlos
dc.subject.por.fl_str_mv Chatbot
Conversational virtual agent
CRM
Customer relationship management
Virtual assistant
topic Chatbot
Conversational virtual agent
CRM
Customer relationship management
Virtual assistant
description Nowadays, there is a significant evolution in the simulation of conversations with humans through chats. These chatbots provide an improvement in organizational efficiency and enhance the performance in supporting customers and partners. That is why they are increasingly a trend on the web. There are several solutions to conversational virtual agents and chatbots at this time. Many of these solutions have built-in artificial intelligence, natural language processing, and understanding systems. This research aims to build a roadmap for those who want to develop a virtual assistant using a framework or a pre-built solution. This work compares the several products related to chatbots providing information that helps one to find the best solution for each case.
publishDate 2019
dc.date.none.fl_str_mv 2019-09
2019-09-01T00:00:00Z
dc.type.driver.fl_str_mv conference paper
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/1822/71684
url http://hdl.handle.net/1822/71684
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 978-1-4503-7232-9
10.1145/3361785.3361805
https://dl.acm.org/doi/abs/10.1145/3361785.3361805
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Association for Computing Machinery (ACM)
publisher.none.fl_str_mv Association for Computing Machinery (ACM)
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv mluisa.alvim@gmail.com
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