SUPERNOVA Application-to-Approval: A BPM Approach

Detalhes bibliográficos
Autor(a) principal: Prado, João Manuel Travanca
Data de Publicação: 2023
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/159741
Resumo: Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
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spelling SUPERNOVA Application-to-Approval: A BPM ApproachBPMBPMNDigital TransformationInformation ManagementProcess ModellingProcess RedesignProcess OptimizationHigher EducationSDG 4 - Quality educationSDG 5 - Gender equalitySDG 9 - Inovação infraestruturaSDG 10 - Reduced inequalitiesDomínio/Área Científica::Ciências Naturais::Ciências da Computação e da InformaçãoProject Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies ManagementUniversities, like most organizations today, have digital transformation programmes in their strategic plans so as not to lose competitive advantage over their competitors. In parallel, universities have been adopting various corporate tools, adapting them to the university environment, usually in the form of digital technologies. This Master's project was born from the combination of the innate desire to improve processes with the commissioning of a CRM in the University, a digital technology from the corporate world increasingly adopted by universities to focus on a student-centric education approach. Digital Transformation is a process that originates changes in organizations induced by digital technologies. Two relevant success criteria of digital transformation and process digitalization projects (PDP) in organizations are efficient and effective business processes. Business Process Management (BPM) is a management discipline that looks at the business processes as the most important asset of an organization and enables organizations to leverage Digital Transformation and Digital Technologies for process improvement and innovation, which is considered the most value-adding phase of the BPM lifecycle. This Master's project focuses on SUPERNOVA's Application-to-Approval (A2A) process with the main goal of overseeing how the work is performed to take advantage of improvement opportunities, leveraging digital technologies (CRM) and supporting NOVA's digital transformation.Jesus, Frederico Miguel Campos Cruz Ribeiro deNeves, Joana Paisana Pires Costa dasRUNPrado, João Manuel Travanca2023-11-09T18:02:40Z2023-10-232023-10-23T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfhttp://hdl.handle.net/10362/159741TID:203383443enginfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:42:12Zoai:run.unl.pt:10362/159741Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:57:41.377596Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv SUPERNOVA Application-to-Approval: A BPM Approach
title SUPERNOVA Application-to-Approval: A BPM Approach
spellingShingle SUPERNOVA Application-to-Approval: A BPM Approach
Prado, João Manuel Travanca
BPM
BPMN
Digital Transformation
Information Management
Process Modelling
Process Redesign
Process Optimization
Higher Education
SDG 4 - Quality education
SDG 5 - Gender equality
SDG 9 - Inovação infraestrutura
SDG 10 - Reduced inequalities
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
title_short SUPERNOVA Application-to-Approval: A BPM Approach
title_full SUPERNOVA Application-to-Approval: A BPM Approach
title_fullStr SUPERNOVA Application-to-Approval: A BPM Approach
title_full_unstemmed SUPERNOVA Application-to-Approval: A BPM Approach
title_sort SUPERNOVA Application-to-Approval: A BPM Approach
author Prado, João Manuel Travanca
author_facet Prado, João Manuel Travanca
author_role author
dc.contributor.none.fl_str_mv Jesus, Frederico Miguel Campos Cruz Ribeiro de
Neves, Joana Paisana Pires Costa das
RUN
dc.contributor.author.fl_str_mv Prado, João Manuel Travanca
dc.subject.por.fl_str_mv BPM
BPMN
Digital Transformation
Information Management
Process Modelling
Process Redesign
Process Optimization
Higher Education
SDG 4 - Quality education
SDG 5 - Gender equality
SDG 9 - Inovação infraestrutura
SDG 10 - Reduced inequalities
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
topic BPM
BPMN
Digital Transformation
Information Management
Process Modelling
Process Redesign
Process Optimization
Higher Education
SDG 4 - Quality education
SDG 5 - Gender equality
SDG 9 - Inovação infraestrutura
SDG 10 - Reduced inequalities
Domínio/Área Científica::Ciências Naturais::Ciências da Computação e da Informação
description Project Work presented as the partial requirement for obtaining a Master's degree in Information Management, specialization in Information Systems and Technologies Management
publishDate 2023
dc.date.none.fl_str_mv 2023-11-09T18:02:40Z
2023-10-23
2023-10-23T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/159741
TID:203383443
url http://hdl.handle.net/10362/159741
identifier_str_mv TID:203383443
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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