The billing process of a surgical service: a case study in the sector of private healthcare services

Detalhes bibliográficos
Autor(a) principal: Cardoso, Maria Teresa Lencastre
Data de Publicação: 2016
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/18597
Resumo: Resorting to process management approaches, particular the PEMM, the study focuses on the billing process of the surgery service of the six private hospitals from José de Mello Saúde. For that matter the process is described and evaluated in aspects such as process design, performers, owners, infrastructures and metrics. The analysis is complemented with the presentation of process performance in 2015. From the analysis six main recommendations emerge. In general terms, the recommendations presented aim to transform the studied process in a reliable, predictable and stable process.
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spelling The billing process of a surgical service: a case study in the sector of private healthcare servicesProject managementServicesHealthcarePEMMDomínio/Área Científica::Ciências Sociais::Economia e GestãoResorting to process management approaches, particular the PEMM, the study focuses on the billing process of the surgery service of the six private hospitals from José de Mello Saúde. For that matter the process is described and evaluated in aspects such as process design, performers, owners, infrastructures and metrics. The analysis is complemented with the presentation of process performance in 2015. From the analysis six main recommendations emerge. In general terms, the recommendations presented aim to transform the studied process in a reliable, predictable and stable process.Baganha, ManuelRUNCardoso, Maria Teresa Lencastre2019-06-20T00:30:19Z2016-062016-062016-06-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/pdfhttp://hdl.handle.net/10362/18597TID:201527499enginfo:eu-repo/semantics/embargoedAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T03:57:55Zoai:run.unl.pt:10362/18597Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:24:51.995598Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The billing process of a surgical service: a case study in the sector of private healthcare services
title The billing process of a surgical service: a case study in the sector of private healthcare services
spellingShingle The billing process of a surgical service: a case study in the sector of private healthcare services
Cardoso, Maria Teresa Lencastre
Project management
Services
Healthcare
PEMM
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
title_short The billing process of a surgical service: a case study in the sector of private healthcare services
title_full The billing process of a surgical service: a case study in the sector of private healthcare services
title_fullStr The billing process of a surgical service: a case study in the sector of private healthcare services
title_full_unstemmed The billing process of a surgical service: a case study in the sector of private healthcare services
title_sort The billing process of a surgical service: a case study in the sector of private healthcare services
author Cardoso, Maria Teresa Lencastre
author_facet Cardoso, Maria Teresa Lencastre
author_role author
dc.contributor.none.fl_str_mv Baganha, Manuel
RUN
dc.contributor.author.fl_str_mv Cardoso, Maria Teresa Lencastre
dc.subject.por.fl_str_mv Project management
Services
Healthcare
PEMM
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
topic Project management
Services
Healthcare
PEMM
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
description Resorting to process management approaches, particular the PEMM, the study focuses on the billing process of the surgery service of the six private hospitals from José de Mello Saúde. For that matter the process is described and evaluated in aspects such as process design, performers, owners, infrastructures and metrics. The analysis is complemented with the presentation of process performance in 2015. From the analysis six main recommendations emerge. In general terms, the recommendations presented aim to transform the studied process in a reliable, predictable and stable process.
publishDate 2016
dc.date.none.fl_str_mv 2016-06
2016-06
2016-06-01T00:00:00Z
2019-06-20T00:30:19Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/18597
TID:201527499
url http://hdl.handle.net/10362/18597
identifier_str_mv TID:201527499
dc.language.iso.fl_str_mv eng
language eng
dc.rights.driver.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.format.none.fl_str_mv application/pdf
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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