Developing organisational learning through QC story
Autor(a) principal: | |
---|---|
Data de Publicação: | 2020 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://hdl.handle.net/1822/55424 |
Resumo: | Continuous improvement or more generally improvement is a necessity for companies in a dynamic context. The effectiveness and efficiency of such improvement can foster company sustainability, particularly if it exhibits characteristics of a learning organisation. This paper shows a methodology to develop organisational learning through the use of one quality improvement methodology known as Quality Control (QC) Story. The work is based on a case study from a manufacturer of electronic products. It describes QC Story application over 10 years and its effects on key performance indicators. Organisational learning is assessed through a questionnaire survey. A method to manage knowledge based on a lessons-learned procedure is described and a generalisation is induced. Results suggest that repetitive use of QC story along with the presented procedure of lessons-learned contributes to improving processes performance over long periods. It is also concluded that this company using the presented procedure exhibit characteristics of a learning organisation. |
id |
RCAP_d295297ed9f480cf0c0ed79d424e7280 |
---|---|
oai_identifier_str |
oai:repositorium.sdum.uminho.pt:1822/55424 |
network_acronym_str |
RCAP |
network_name_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository_id_str |
7160 |
spelling |
Developing organisational learning through QC storyElectronic productsKnowledge managementManufacturingOrganisational learningPerformance managementQuality control storyQuality improvementSocial SciencesContinuous improvement or more generally improvement is a necessity for companies in a dynamic context. The effectiveness and efficiency of such improvement can foster company sustainability, particularly if it exhibits characteristics of a learning organisation. This paper shows a methodology to develop organisational learning through the use of one quality improvement methodology known as Quality Control (QC) Story. The work is based on a case study from a manufacturer of electronic products. It describes QC Story application over 10 years and its effects on key performance indicators. Organisational learning is assessed through a questionnaire survey. A method to manage knowledge based on a lessons-learned procedure is described and a generalisation is induced. Results suggest that repetitive use of QC story along with the presented procedure of lessons-learned contributes to improving processes performance over long periods. It is also concluded that this company using the presented procedure exhibit characteristics of a learning organisation.This work has been supported by FCT – Fundação para a Ciência e a Tecnologia, through COMPETE: POCI-01-0145-FEDER-007043, within the Project Scope: UID/CEC/00319/2013.RoutledgeUniversidade do MinhoSouza, RonildoSousa, SérgioNunes, Eusébio P.20202020-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://hdl.handle.net/1822/55424engRonildo Souza, Sérgio Sousa & Eusébio Nunes (2020): Developing organisational learning through QC story, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2018.14906411478-33631478-337110.1080/14783363.2018.1490641info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-10-07T01:20:37Zoai:repositorium.sdum.uminho.pt:1822/55424Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T18:59:56.742178Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Developing organisational learning through QC story |
title |
Developing organisational learning through QC story |
spellingShingle |
Developing organisational learning through QC story Souza, Ronildo Electronic products Knowledge management Manufacturing Organisational learning Performance management Quality control story Quality improvement Social Sciences |
title_short |
Developing organisational learning through QC story |
title_full |
Developing organisational learning through QC story |
title_fullStr |
Developing organisational learning through QC story |
title_full_unstemmed |
Developing organisational learning through QC story |
title_sort |
Developing organisational learning through QC story |
author |
Souza, Ronildo |
author_facet |
Souza, Ronildo Sousa, Sérgio Nunes, Eusébio P. |
author_role |
author |
author2 |
Sousa, Sérgio Nunes, Eusébio P. |
author2_role |
author author |
dc.contributor.none.fl_str_mv |
Universidade do Minho |
dc.contributor.author.fl_str_mv |
Souza, Ronildo Sousa, Sérgio Nunes, Eusébio P. |
dc.subject.por.fl_str_mv |
Electronic products Knowledge management Manufacturing Organisational learning Performance management Quality control story Quality improvement Social Sciences |
topic |
Electronic products Knowledge management Manufacturing Organisational learning Performance management Quality control story Quality improvement Social Sciences |
description |
Continuous improvement or more generally improvement is a necessity for companies in a dynamic context. The effectiveness and efficiency of such improvement can foster company sustainability, particularly if it exhibits characteristics of a learning organisation. This paper shows a methodology to develop organisational learning through the use of one quality improvement methodology known as Quality Control (QC) Story. The work is based on a case study from a manufacturer of electronic products. It describes QC Story application over 10 years and its effects on key performance indicators. Organisational learning is assessed through a questionnaire survey. A method to manage knowledge based on a lessons-learned procedure is described and a generalisation is induced. Results suggest that repetitive use of QC story along with the presented procedure of lessons-learned contributes to improving processes performance over long periods. It is also concluded that this company using the presented procedure exhibit characteristics of a learning organisation. |
publishDate |
2020 |
dc.date.none.fl_str_mv |
2020 2020-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://hdl.handle.net/1822/55424 |
url |
https://hdl.handle.net/1822/55424 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Ronildo Souza, Sérgio Sousa & Eusébio Nunes (2020): Developing organisational learning through QC story, Total Quality Management & Business Excellence, DOI: 10.1080/14783363.2018.1490641 1478-3363 1478-3371 10.1080/14783363.2018.1490641 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Routledge |
publisher.none.fl_str_mv |
Routledge |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
|
_version_ |
1799132393116794880 |