Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal

Detalhes bibliográficos
Autor(a) principal: Silva Costa, Letícia Feitosa
Data de Publicação: 2019
Outros Autores: de Almeida Cantalice, Juliana Donato, Santa Rosa, José Guilherme
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: https://doi.org/10.34624/etd.v0i1.1267
Resumo: This article aims to propose recomendations that may better the service of the Zila Mamede Central Library’s search terminal by means of an exploratory case study. From the results obtained through the ‘Fly on the wall’ technique, usability tests and cooperative evaluation realized with a group of volunteers, problems were found regarding the usability on the search terminal services, e.g. confusing interface, font size, button naming, lack of system feedback, unnecessary buttons, unconfortable keyboard/trackball panel, lack of volume holding compartment and lacking connection between phyisical and virtual collections. Based on the aforementioned identified problems, some recomendations were generated, so that they may contribute to the services betterment.
id RCAP_d3e35617ff97ffa67756386f12bea680
oai_identifier_str oai:proa.ua.pt:article/1267
network_acronym_str RCAP
network_name_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository_id_str 7160
spelling Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminalAnálise de usabilidade baseada em pesquisa exploratória: o caso do terminal de consulta da Biblioteca Central Zila MamedeThis article aims to propose recomendations that may better the service of the Zila Mamede Central Library’s search terminal by means of an exploratory case study. From the results obtained through the ‘Fly on the wall’ technique, usability tests and cooperative evaluation realized with a group of volunteers, problems were found regarding the usability on the search terminal services, e.g. confusing interface, font size, button naming, lack of system feedback, unnecessary buttons, unconfortable keyboard/trackball panel, lack of volume holding compartment and lacking connection between phyisical and virtual collections. Based on the aforementioned identified problems, some recomendations were generated, so that they may contribute to the services betterment.O presente trabalho tem como objetivo propor recomendações que possam aperfeiçoar o serviço do terminal de consulta da Biblioteca Central Zila Mamede por meio de um estudo de caso exploratório. A partir dos resultados obtidos através da técnica do Fly on the Wall e dos testes de usabilidade e avaliações cooperativas realizadas com um grupo de voluntários, foram encontrados problemas de usabilidade no serviço do terminal de consulta, tais como: interface confusa, tamanho da fonte, nomenclatura dos botões, falta de feedback do sistema, botões desnecessários, painel com teclado e trackball desconfortável, ausência de suporte para volumes e conexão entre o acervo online e físico deficiente.Com base na identificação dos problemas supracitados, foram geradas recomendações que podem contribuir para a melhoria no serviço.UA Editora2019-03-21T00:00:00Zjournal articlejournal articlejournal articleinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://doi.org/10.34624/etd.v0i1.1267oai:proa.ua.pt:article/1267Revista dos encontros internacionais Ergotrip Design; No 1 (2016); 66-73Revista dos encontros internacionais Ergotrip Design; Núm. 1 (2016); 66-73Revista dos encontros internacionais Ergotrip Design; n.º 1 (2016); 66-732183-928Xreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPporhttps://proa.ua.pt/index.php/ergotripdesign/article/view/1267https://doi.org/10.34624/etd.v0i1.1267https://proa.ua.pt/index.php/ergotripdesign/article/view/1267/1045https://creativecommons.org/licenses/by/4.0/info:eu-repo/semantics/openAccessSilva Costa, Letícia Feitosade Almeida Cantalice, Juliana DonatoSanta Rosa, José Guilherme2022-09-22T10:11:25Zoai:proa.ua.pt:article/1267Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T15:56:45.466573Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
Análise de usabilidade baseada em pesquisa exploratória: o caso do terminal de consulta da Biblioteca Central Zila Mamede
title Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
spellingShingle Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
Silva Costa, Letícia Feitosa
title_short Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
title_full Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
title_fullStr Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
title_full_unstemmed Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
title_sort Usability analysis based on exploratory research: the case of the Zila Mamede Central Library’s search terminal
author Silva Costa, Letícia Feitosa
author_facet Silva Costa, Letícia Feitosa
de Almeida Cantalice, Juliana Donato
Santa Rosa, José Guilherme
author_role author
author2 de Almeida Cantalice, Juliana Donato
Santa Rosa, José Guilherme
author2_role author
author
dc.contributor.author.fl_str_mv Silva Costa, Letícia Feitosa
de Almeida Cantalice, Juliana Donato
Santa Rosa, José Guilherme
description This article aims to propose recomendations that may better the service of the Zila Mamede Central Library’s search terminal by means of an exploratory case study. From the results obtained through the ‘Fly on the wall’ technique, usability tests and cooperative evaluation realized with a group of volunteers, problems were found regarding the usability on the search terminal services, e.g. confusing interface, font size, button naming, lack of system feedback, unnecessary buttons, unconfortable keyboard/trackball panel, lack of volume holding compartment and lacking connection between phyisical and virtual collections. Based on the aforementioned identified problems, some recomendations were generated, so that they may contribute to the services betterment.
publishDate 2019
dc.date.none.fl_str_mv 2019-03-21T00:00:00Z
dc.type.driver.fl_str_mv journal article
journal article
journal article
info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://doi.org/10.34624/etd.v0i1.1267
oai:proa.ua.pt:article/1267
url https://doi.org/10.34624/etd.v0i1.1267
identifier_str_mv oai:proa.ua.pt:article/1267
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://proa.ua.pt/index.php/ergotripdesign/article/view/1267
https://doi.org/10.34624/etd.v0i1.1267
https://proa.ua.pt/index.php/ergotripdesign/article/view/1267/1045
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv UA Editora
publisher.none.fl_str_mv UA Editora
dc.source.none.fl_str_mv Revista dos encontros internacionais Ergotrip Design; No 1 (2016); 66-73
Revista dos encontros internacionais Ergotrip Design; Núm. 1 (2016); 66-73
Revista dos encontros internacionais Ergotrip Design; n.º 1 (2016); 66-73
2183-928X
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
_version_ 1799130436507533312

Registros relacionados