Concept of Customer Relationship Management as an example of innovation in banking sector

Detalhes bibliográficos
Autor(a) principal: Urbanowicz, Monika
Data de Publicação: 2008
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/1729
Resumo: Banks that has introduced CRM system, had to make some difficult changes in their organization in order to become more customer oriented. Beside the pure CRM banks try to adopt other innovative tools related with the core CRM. Some of these solutions are constructed in such a way so that ensured could be also access to the information beside to bank’s organization.
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spelling Concept of Customer Relationship Management as an example of innovation in banking sectorCRM systembankingmanagementorganisationBanks that has introduced CRM system, had to make some difficult changes in their organization in order to become more customer oriented. Beside the pure CRM banks try to adopt other innovative tools related with the core CRM. Some of these solutions are constructed in such a way so that ensured could be also access to the information beside to bank’s organization.IETMoniz, António B.RUNUrbanowicz, Monika2008-10-31T10:25:32Z2008-072008-07-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10362/1729engUrbanowicz, Monika (2008), "Concept of Customer Relationship Management as an example of innovation in banking sector", IET Working Papers Series, No. WPS06/2008, IET, 19 pp.1646-8929info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T03:31:46Zoai:run.unl.pt:10362/1729Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:14:49.622621Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Concept of Customer Relationship Management as an example of innovation in banking sector
title Concept of Customer Relationship Management as an example of innovation in banking sector
spellingShingle Concept of Customer Relationship Management as an example of innovation in banking sector
Urbanowicz, Monika
CRM system
banking
management
organisation
title_short Concept of Customer Relationship Management as an example of innovation in banking sector
title_full Concept of Customer Relationship Management as an example of innovation in banking sector
title_fullStr Concept of Customer Relationship Management as an example of innovation in banking sector
title_full_unstemmed Concept of Customer Relationship Management as an example of innovation in banking sector
title_sort Concept of Customer Relationship Management as an example of innovation in banking sector
author Urbanowicz, Monika
author_facet Urbanowicz, Monika
author_role author
dc.contributor.none.fl_str_mv Moniz, António B.
RUN
dc.contributor.author.fl_str_mv Urbanowicz, Monika
dc.subject.por.fl_str_mv CRM system
banking
management
organisation
topic CRM system
banking
management
organisation
description Banks that has introduced CRM system, had to make some difficult changes in their organization in order to become more customer oriented. Beside the pure CRM banks try to adopt other innovative tools related with the core CRM. Some of these solutions are constructed in such a way so that ensured could be also access to the information beside to bank’s organization.
publishDate 2008
dc.date.none.fl_str_mv 2008-10-31T10:25:32Z
2008-07
2008-07-01T00:00:00Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/1729
url http://hdl.handle.net/10362/1729
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Urbanowicz, Monika (2008), "Concept of Customer Relationship Management as an example of innovation in banking sector", IET Working Papers Series, No. WPS06/2008, IET, 19 pp.
1646-8929
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv IET
publisher.none.fl_str_mv IET
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
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collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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