Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry
Autor(a) principal: | |
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Data de Publicação: | 2024 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | https://tmstudies.net/index.php/ectms/article/view/2038 |
Resumo: | The research presents the results of a quantitative survey of senior managers’ evaluation of proficiency of employees’ social skills completed in 2019 within the framework of the Next Tourism Generation Alliance, a European Commission funded project. The current and future levels of proficiency, social skills gaps and training are assessed. The sample includes 1404 respondents from organisations across eight countries in Europe in five tourism and hospitality sectors (hospitality, food & beverage, tour-operators, visitor attractions and DMOs). Results show significant country-based differences and variations according to the type of organisation, operational sector and organisation size. The required future levels of the social skills are strongly related to their current levels. Two clusters are identified based on the management perceptions of employees’ social skills gaps. Respondents in the first cluster (N=871) see only small gaps between the current and required future proficiency levels of social skills in their organisations while respondents in the second cluster (N=533) perceive much larger gaps. The findings indicate a need to develop holistic social skill training and education which supports quality customer experiences and sustainable tourism criteria. |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industrySocial skillssoft skillssustainable tourismhospitalityEuropean skills agendasocial and soft skills trainingThe research presents the results of a quantitative survey of senior managers’ evaluation of proficiency of employees’ social skills completed in 2019 within the framework of the Next Tourism Generation Alliance, a European Commission funded project. The current and future levels of proficiency, social skills gaps and training are assessed. The sample includes 1404 respondents from organisations across eight countries in Europe in five tourism and hospitality sectors (hospitality, food & beverage, tour-operators, visitor attractions and DMOs). Results show significant country-based differences and variations according to the type of organisation, operational sector and organisation size. The required future levels of the social skills are strongly related to their current levels. Two clusters are identified based on the management perceptions of employees’ social skills gaps. Respondents in the first cluster (N=871) see only small gaps between the current and required future proficiency levels of social skills in their organisations while respondents in the second cluster (N=533) perceive much larger gaps. The findings indicate a need to develop holistic social skill training and education which supports quality customer experiences and sustainable tourism criteria.University of Algarve2024-01-26info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttps://tmstudies.net/index.php/ectms/article/view/2038Revista Encontros Científicos - Tourism & Management Studies; v. 19 n. 3 (2023); 23-40Tourism & Management Studies; Vol. 19 N.º 3 (2023); 23-40Tourism & Management Studies; Vol. 19 No. 3 (2023); 23-40Revista Encontros Científicos - Tourism & Management Studies; Vol. 19 Núm. 3 (2023); 23-402182-8466reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAPenghttps://tmstudies.net/index.php/ectms/article/view/2038https://tmstudies.net/index.php/ectms/article/view/2038/pdf_409Copyright (c) 2023 Tourism & Management Studiesinfo:eu-repo/semantics/openAccessCarlisle, SheenaIvanov, StanislavEspeso-Molinero, Pilar2024-01-31T10:06:28Zoai:ojs.pkp.sfu.ca:article/2038Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T00:56:35.097098Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
title |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
spellingShingle |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry Carlisle, Sheena Social skills soft skills sustainable tourism hospitality European skills agenda social and soft skills training |
title_short |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
title_full |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
title_fullStr |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
title_full_unstemmed |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
title_sort |
Delivering the European Skills Agenda: the importance of social skills for a sustainable tourism and hospitality industry |
author |
Carlisle, Sheena |
author_facet |
Carlisle, Sheena Ivanov, Stanislav Espeso-Molinero, Pilar |
author_role |
author |
author2 |
Ivanov, Stanislav Espeso-Molinero, Pilar |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Carlisle, Sheena Ivanov, Stanislav Espeso-Molinero, Pilar |
dc.subject.por.fl_str_mv |
Social skills soft skills sustainable tourism hospitality European skills agenda social and soft skills training |
topic |
Social skills soft skills sustainable tourism hospitality European skills agenda social and soft skills training |
description |
The research presents the results of a quantitative survey of senior managers’ evaluation of proficiency of employees’ social skills completed in 2019 within the framework of the Next Tourism Generation Alliance, a European Commission funded project. The current and future levels of proficiency, social skills gaps and training are assessed. The sample includes 1404 respondents from organisations across eight countries in Europe in five tourism and hospitality sectors (hospitality, food & beverage, tour-operators, visitor attractions and DMOs). Results show significant country-based differences and variations according to the type of organisation, operational sector and organisation size. The required future levels of the social skills are strongly related to their current levels. Two clusters are identified based on the management perceptions of employees’ social skills gaps. Respondents in the first cluster (N=871) see only small gaps between the current and required future proficiency levels of social skills in their organisations while respondents in the second cluster (N=533) perceive much larger gaps. The findings indicate a need to develop holistic social skill training and education which supports quality customer experiences and sustainable tourism criteria. |
publishDate |
2024 |
dc.date.none.fl_str_mv |
2024-01-26 |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/2038 |
url |
https://tmstudies.net/index.php/ectms/article/view/2038 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
https://tmstudies.net/index.php/ectms/article/view/2038 https://tmstudies.net/index.php/ectms/article/view/2038/pdf_409 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2023 Tourism & Management Studies info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2023 Tourism & Management Studies |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
University of Algarve |
publisher.none.fl_str_mv |
University of Algarve |
dc.source.none.fl_str_mv |
Revista Encontros Científicos - Tourism & Management Studies; v. 19 n. 3 (2023); 23-40 Tourism & Management Studies; Vol. 19 N.º 3 (2023); 23-40 Tourism & Management Studies; Vol. 19 No. 3 (2023); 23-40 Revista Encontros Científicos - Tourism & Management Studies; Vol. 19 Núm. 3 (2023); 23-40 2182-8466 reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
instname_str |
Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
instacron_str |
RCAAP |
institution |
RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
collection |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
repository.name.fl_str_mv |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
repository.mail.fl_str_mv |
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1799136449885372416 |