Enterprise resource planning adoption and satisfaction determinants

Detalhes bibliográficos
Autor(a) principal: Ferreira, Eurico Edgar de Oliveira Delgado
Data de Publicação: 2015
Tipo de documento: Dissertação
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10071/11560
Resumo: Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time consuming investment is one of the most important issues to deal with. The main objective of the present dissertation is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction.
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spelling Enterprise resource planning adoption and satisfaction determinantsERP Enterprise resource planningUser satisfactionAdoption modelsSatisfação do utilizadorModelos de adoçãoEnterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time consuming investment is one of the most important issues to deal with. The main objective of the present dissertation is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction.Os sistemas de Enterprise Resource Planning (ERP) fazem parte do centro nevrálgico de todas as empresas. Fazer com que as pessoas tirem partido de um investimento desta importância é um aspeto crucial que tem de se levar em conta. É o principal objetivo da presente dissertação identificar os principais determinantes que levam à satisfação e adoção por parte dos utilizadores. Para este efeito foi elaborado um modelo teórico e levado a cabo um questionário online junto dos utilizadores de sistemas ERP. O resultado foi a validação do modelo e a confirmação de que o suporte da gestão de topo, a formação e a qualidade do sistema são construtos decisivos para avaliar a adoção e satisfação por parte dos utilizadores. De fato, a qualidade do sistema tem uma influência muito forte na intenção comportamental de utilizar o sistema e também na satisfação global do utilizador.2016-06-24T10:06:11Z2015-01-01T00:00:00Z20152015-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisapplication/pdfapplication/octet-streamhttp://hdl.handle.net/10071/11560engFerreira, Eurico Edgar de Oliveira Delgadoinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2023-11-09T17:24:07Zoai:repositorio.iscte-iul.pt:10071/11560Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-19T22:11:00.695851Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Enterprise resource planning adoption and satisfaction determinants
title Enterprise resource planning adoption and satisfaction determinants
spellingShingle Enterprise resource planning adoption and satisfaction determinants
Ferreira, Eurico Edgar de Oliveira Delgado
ERP Enterprise resource planning
User satisfaction
Adoption models
Satisfação do utilizador
Modelos de adoção
title_short Enterprise resource planning adoption and satisfaction determinants
title_full Enterprise resource planning adoption and satisfaction determinants
title_fullStr Enterprise resource planning adoption and satisfaction determinants
title_full_unstemmed Enterprise resource planning adoption and satisfaction determinants
title_sort Enterprise resource planning adoption and satisfaction determinants
author Ferreira, Eurico Edgar de Oliveira Delgado
author_facet Ferreira, Eurico Edgar de Oliveira Delgado
author_role author
dc.contributor.author.fl_str_mv Ferreira, Eurico Edgar de Oliveira Delgado
dc.subject.por.fl_str_mv ERP Enterprise resource planning
User satisfaction
Adoption models
Satisfação do utilizador
Modelos de adoção
topic ERP Enterprise resource planning
User satisfaction
Adoption models
Satisfação do utilizador
Modelos de adoção
description Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time consuming investment is one of the most important issues to deal with. The main objective of the present dissertation is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users’ perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction.
publishDate 2015
dc.date.none.fl_str_mv 2015-01-01T00:00:00Z
2015
2015-10
2016-06-24T10:06:11Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/masterThesis
format masterThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10071/11560
url http://hdl.handle.net/10071/11560
dc.language.iso.fl_str_mv eng
language eng
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eu_rights_str_mv openAccess
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application/octet-stream
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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