Quality Management in Training Companies
Autor(a) principal: | |
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Data de Publicação: | 2018 |
Outros Autores: | , , , |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10174/23240 https://doi.org/10.1007/978-3-319-91334-6_52 |
Resumo: | This study was carried out in training companies and aims to evaluate customer satisfaction. It focusses at the Organizations’ Quality-of-Management (QoM) that is in itself a major competitive advantage to differentiate them. Indeed, the universe of discourse is set in order to consider not only the complex relationships among the entities that populate it, but also to take into account its inner structure, where incomplete, unknown or even self-contradictory information or knowledge are present. One’s goal is at the development of a comprehensive and integrated computational model to ensure the Organizations' Performance and its QoM in order to fulfill customer’s requirements. It is based on a Logic Programming approach to Knowledge Representation and Reasoning and grounded on an Artificial Neural Networks approach to computing. |
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Quality Management in Training CompaniesArtificial IntelligenceInternational Standard ISO 9001Quality-of-ManagementLogic ProgrammingKnowledge Representation and ReasoningArtificial Neural NetworksThis study was carried out in training companies and aims to evaluate customer satisfaction. It focusses at the Organizations’ Quality-of-Management (QoM) that is in itself a major competitive advantage to differentiate them. Indeed, the universe of discourse is set in order to consider not only the complex relationships among the entities that populate it, but also to take into account its inner structure, where incomplete, unknown or even self-contradictory information or knowledge are present. One’s goal is at the development of a comprehensive and integrated computational model to ensure the Organizations' Performance and its QoM in order to fulfill customer’s requirements. It is based on a Logic Programming approach to Knowledge Representation and Reasoning and grounded on an Artificial Neural Networks approach to computing.Springer2018-06-12T11:26:17Z2018-06-122019-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/23240http://hdl.handle.net/10174/23240https://doi.org/10.1007/978-3-319-91334-6_52engFernandes, A., Vicente, H., Figueiredo, M., Ribeiro, J. & Neves, J., Quality Management in Training Companies. Lecture Notes in Electrical Engineering, 505, 384–390, 2019.1876-1100 (paper)1876-1119 (electronic)https://link.springer.com/chapter/10.1007/978-3-319-91334-6_52Centro de Investigação em Educação e Psicologiaanavilafernandes@gmail.comhvicente@uevora.ptmtf@uevora.ptjribeiro@estg.ipvc.ptjneves@di.uminho.ptFernandes, AnaVicente, HenriqueFigueiredo, MargaridaRibeiro, JorgeNeves, Joséinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T19:15:12Zoai:dspace.uevora.pt:10174/23240Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:14:05.722590Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Quality Management in Training Companies |
title |
Quality Management in Training Companies |
spellingShingle |
Quality Management in Training Companies Fernandes, Ana Artificial Intelligence International Standard ISO 9001 Quality-of-Management Logic Programming Knowledge Representation and Reasoning Artificial Neural Networks |
title_short |
Quality Management in Training Companies |
title_full |
Quality Management in Training Companies |
title_fullStr |
Quality Management in Training Companies |
title_full_unstemmed |
Quality Management in Training Companies |
title_sort |
Quality Management in Training Companies |
author |
Fernandes, Ana |
author_facet |
Fernandes, Ana Vicente, Henrique Figueiredo, Margarida Ribeiro, Jorge Neves, José |
author_role |
author |
author2 |
Vicente, Henrique Figueiredo, Margarida Ribeiro, Jorge Neves, José |
author2_role |
author author author author |
dc.contributor.author.fl_str_mv |
Fernandes, Ana Vicente, Henrique Figueiredo, Margarida Ribeiro, Jorge Neves, José |
dc.subject.por.fl_str_mv |
Artificial Intelligence International Standard ISO 9001 Quality-of-Management Logic Programming Knowledge Representation and Reasoning Artificial Neural Networks |
topic |
Artificial Intelligence International Standard ISO 9001 Quality-of-Management Logic Programming Knowledge Representation and Reasoning Artificial Neural Networks |
description |
This study was carried out in training companies and aims to evaluate customer satisfaction. It focusses at the Organizations’ Quality-of-Management (QoM) that is in itself a major competitive advantage to differentiate them. Indeed, the universe of discourse is set in order to consider not only the complex relationships among the entities that populate it, but also to take into account its inner structure, where incomplete, unknown or even self-contradictory information or knowledge are present. One’s goal is at the development of a comprehensive and integrated computational model to ensure the Organizations' Performance and its QoM in order to fulfill customer’s requirements. It is based on a Logic Programming approach to Knowledge Representation and Reasoning and grounded on an Artificial Neural Networks approach to computing. |
publishDate |
2018 |
dc.date.none.fl_str_mv |
2018-06-12T11:26:17Z 2018-06-12 2019-01-01T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10174/23240 http://hdl.handle.net/10174/23240 https://doi.org/10.1007/978-3-319-91334-6_52 |
url |
http://hdl.handle.net/10174/23240 https://doi.org/10.1007/978-3-319-91334-6_52 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
Fernandes, A., Vicente, H., Figueiredo, M., Ribeiro, J. & Neves, J., Quality Management in Training Companies. Lecture Notes in Electrical Engineering, 505, 384–390, 2019. 1876-1100 (paper) 1876-1119 (electronic) https://link.springer.com/chapter/10.1007/978-3-319-91334-6_52 Centro de Investigação em Educação e Psicologia anavilafernandes@gmail.com hvicente@uevora.pt mtf@uevora.pt jribeiro@estg.ipvc.pt jneves@di.uminho.pt |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.publisher.none.fl_str_mv |
Springer |
publisher.none.fl_str_mv |
Springer |
dc.source.none.fl_str_mv |
reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação instacron:RCAAP |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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